The Perch

Insights and and updates from the frontier of customer experience.

Simulations: automatic workflow improvement

June 16
0 Mins
Hand holding blue Lorikeet Self Visa card against brown background, displaying card branding and logo.
How Self helps everyday Americans build a financial foundation with AI
May 22
0 Mins
Taptap Send Partners with Lorikeet for AI Customer Support
How Taptap Send supports remittance customers across 80+ markets with AI
April 25
0 Mins
What happens when you put your customers in the same room as your engineers
What happens when you put your customers in the same room as your engineers
March 27
0 Mins

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Simulations: automatic workflow improvement
June 16
0 Mins
Auto QA: what it takes to improve continuously
June 9
0 Mins
Guided agents and guarded agents
May 29
0 Mins
Hand holding blue Lorikeet Self Visa card against brown background, displaying card branding and logo.
How Self helps everyday Americans build a financial foundation with AI
May 22
0 Mins
If a voice AI agent can't hear, it can't help
If a voice AI agent can't hear, it can't help
May 20
0 Mins
Stream's AI Support Playbook: How One Engineer Built What Most Teams Can't
Stream's AI support playbook: how one engineer built what most teams can't
May 13
0 Mins
Bar chart showing consumer preferences for AI support response times: 11% want less than 5 minutes, 29% prefer 5-15 minutes, 23% want 15-30 minutes, 9% prefer 30-60 minutes, and 16% want as long as it
Don't stop at 7%: a report on how 1,083 people feel about AI vs. humans
May 11
0 Mins
Granola's CX Playbook: How Support Teams Ship Code Alongside Engineers
Granola's CX playbook: how support teams ship code alongside engineers
April 28
0 Mins
Man in gray shirt gesturing while speaking at a table with cups, discussing how eucalyptus scaled patient support 4x without adding headcount.
How Eucalyptus scaled patient support 4x without adding headcount
April 28
0 Mins
Taptap Send Partners with Lorikeet for AI Customer Support
How Taptap Send supports remittance customers across 80+ markets with AI
April 25
0 Mins
What SageSure and QBE Ventures Learned Deploying AI in Insurance CX
What SageSure and QBE Ventures learned deploying AI in insurance CX
April 24
0 Mins
AI That Makes Your CX Team Better, Not Smaller
AI that makes your CX team better, not smaller
April 22
0 Mins
From First-Gen Chatbot to AI Agent: What to Look for in Your Second Platform
From first-gen chatbot to AI agent: what to look for in your second platform
April 20
0 Mins
# Alt Text Abstract blue illustration with white dome shapes representing pockets of determinism in AI systems architecture.
Pockets of determinism: how Lorikeet's architecture handles complexity
April 15
0 Mins
When Your AI Support Platform Hits a Ceiling
When your AI support platform hits a ceiling
April 15
0 Mins
How to Calculate the True Cost of Agent Turnover
How to calculate the true cost of agent turnover
April 14
0 Mins
AI Readiness Checklist: Is Your CX Team Ready?
AI readiness checklist: is your CX team ready?
April 14
0 Mins
Build vs Buy AI Support: A Framework for CX Leaders
Build vs buy AI support: a framework for CX leaders
April 14
0 Mins
What's Your Support Backlog Really Costing You?
What's your support backlog really costing you?
April 14
0 Mins
Is Your Knowledge Base Ready for AI? A Health Check
Is your knowledge base ready for AI? A health check
April 14
0 Mins
An AI finance coach powered by Lorikeet SDK displays a conversation where it suggests reviewing spending to help save more money.
Revolut just launched an AI assistant. You can launch yours this week.
April 9
0 Mins
Guardrails: Runtime Protection for Your AI Agent
Guardrails: runtime protection for your AI agent
April 6
0 Mins
How we built Lorikeet MCP to be Safe and Powerful
How we built Lorikeet MCP to be safe and powerful
April 1
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How CX Leaders Actually Use Lorikeet MCP and Coach
How CX leaders actually use Lorikeet MCP and Coach
April 1
0 Mins
Lorikeet is now self-configuring and agent-first
Lorikeet is now self-configuring and agent-first
March 31
0 Mins
What happens when you put your customers in the same room as your engineers
What happens when you put your customers in the same room as your engineers
March 27
0 Mins
Pink pixel art robots scattered on light background with text "We gave everyone Claude Code
We gave Claude Code to everyone
March 27
0 Mins
For Insurers, the Problem isn't Hallucination - it's Liability
For insurers, the problem isn't hallucination - it's liability
March 26
0 Mins
AI Support for Fintech: Why Ecommerce-Built Vendors Fall Short
AI support for fintech: why ecommerce-built vendors fall short
March 26
0 Mins
AI agents for customer support: A hype-free buyer's guide with yellow icons representing service, support, and technology solutions.
AI agents for customer support: a hype-free buyer's guide
March 13
0 Mins
Buyers Guide to QA in CX: Measure, Diagnose and Act
Buyers guide to QA in CX: measure, diagnose and act
March 12
0 Mins
What Happens When CX and Ops Leaders Get Hands-On with Claude Code
What happens when CX and ops leaders get hands-on with Claude Code
March 11
0 Mins
AI Agents for Fintech Customer Service: Achieve First Call Resolution
AI agents for fintech customer service: achieve first call resolution
March 10
0 Mins
Launching: Toolshed
Launching: Toolshed
March 9
0 Mins
Why AI Support Escalations Break - And How to Fix Them
Launching Resolution Loop
March 5
0 Mins
How to get started using Claude Code as an operations or customer experience leader
How to get started using Claude Code as an operations or customer experience leader
March 2
0 Mins
If you don't give your customers AI, they'll get it elsewhere
If you don't give your customers AI, they'll get it elsewhere
February 24
0 Mins
Defence in Depth: Managing AI Accuracy in Production
Defence in depth: how to manage AI accuracy in production
February 19
0 Mins
How to Deploy AI Support (Without a Full Overhaul)
How to deploy AI support without redesigning your entire operation
February 9
0 Mins
Lorikeet and Horatio Partner to Set New Standard for Support Quality
Lorikeet and Horatio partner to set new standard for support quality
January 30
0 Mins
Lorikeet Coach: AI Customer Service Quality Assurance
Launching Lorikeet Coach: QA that tells you what’s broken and how to fix it
January 29
0 Mins
With AI agents, it’s not buy vs build. It’s buy vs build, build, build, build, build
With AI agents, it’s not buy vs build. It’s buy vs build, build, build, build, build
January 13
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Make your AI support metrics your own
Make your AI support metrics your own
January 13
0 Mins
Launching Lorikeet Voice 2.0
December 10
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The DNA of voice AI that works
The DNA of voice AI that works
December 3
0 Mins
Clay's CX Apprenticeship: Training Generalists While Scaling Support
Clay's CX apprenticeship: training generalists while scaling support
November 25
0 Mins
Supporting San Francisco's Emergency Food Assistance Response
Supporting GiveCard's emergency food assistance response
November 7
0 Mins
Culture Amp's CX Strategy: Move Fast on AI While Building Safety First
Culture Amp's CX strategy: move fast on AI while building safety first
November 4
0 Mins
Why you need to think of prompting as coaching, not programming
Why you need to think of prompting as coaching, not programming
October 24
0 Mins
Linear's CX Playbook: How Zero-Bug Policy Turns User Reports Into Trust
Linear's CX playbook: how zero-bug policy turns user reports into trust
October 21
0 Mins
Team of Agents launch: Lorikeet concierges can support third party outreach via chat, email, voice, SMS and SDK
Launching Team of Agents: great support is a multiplayer game
October 8
0 Mins
How Stripe's CX Org Handled 100x Growth by Rejecting Deflection
How Stripe's CX org handled 100x growth by rejecting deflection
October 7
0 Mins
Scale of importance for communication channels, from critical to good to have
Latency in AI can make or break CX
September 30
0 Mins
Collage of job listings for the role CX Automation Specialist
The customer support role that puts you ahead in the AI era: the CX automation specialist
September 12
0 Mins
The false promise of self-training AI
The false promise of self-training AI
July 14
0 Mins
Why deflection-focused products make worse AI agents
Why deflection-focused products make worse AI agents
June 26
0 Mins
Keeping your CX up when cloud providers fall down
Keeping your CX up when cloud providers fall down
June 16
0 Mins
Great CX isn't built on deflection rates
Great CX isn't built on deflection rates
June 10
0 Mins
CSAT is dead. Long live CSAT.
CSAT is dead. Long live CSAT.
June 4
0 Mins
Why customers reject AI (and how to fix it)
Why customers reject AI (and how to fix it)
May 28
0 Mins
Why we’ve raised another $11m, Lorikeet team
Why we’ve raised another $11m
April 3
0 Mins
In support, copilots are not the answer
In support, copilots are not the answer
October 16
0 Mins
Lorikeet secures $5m in funding, lorikeet team
Lorikeet secures $5m in funding
October 4
0 Mins
Rethinking AI for Customer Support: A Technical Deep Dive into Lorikeet AI
Rethinking AI for customer support: a technical deep dive into Lorikeet
September 30
0 Mins

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Toolshed

Company

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Glossary

© 2026 Lorikeet. All rights reserved.

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ABN: 53 669 390 149

Ready to deploy human-quality CX

Get a demo

Get a demo

Get a demo

ISO 27001
SOC 2
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Product

Pricing

Customer Stories

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FAQ

Nominate

Login

Toolshed

Company

About

Careers

Blog

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Glossary

© 2026 Lorikeet. All rights reserved.

Privacy Policy

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ABN: 53 669 390 149