The Perch

The place to hang and learn about all things CX and AI.

Launching Lorikeet Voice 2.0

Steve Hind

Steve Hind

Lorikeet Voice 2.0

Company News

Launching Lorikeet Voice 2.0

Steve Hind

Steve Hind

Lorikeet Voice 2.0

Company News

All posts

All

CX

AI Learnings

Product Updates

Company News

Podcast

With AI agents, it’s not buy vs build. It’s buy vs build, build, build, build, build
Steve Hind

Steve Hind

I

January 13, 2026

Make your AI support metrics your own

Estelle Berton

I

January 13, 2026

Lorikeet Voice 2.0
Launching Lorikeet Voice 2.0
Steve Hind

Steve Hind

I

December 10, 2025

The DNA of voice AI that works
Steve Hind

Steve Hind

I

December 3, 2025

Clay's CX Apprenticeship: Training Generalists While Scaling Support

The Squawk

I

November 25, 2025

Supporting San Francisco's Emergency Food Assistance Response
Supporting GiveCard's Emergency Food Assistance Response

Nate Houghton

I

November 7, 2025

Culture Amp's CX Strategy: Move Fast on AI While Building Safety First

The Squawk

I

November 4, 2025

Why you need to think of prompting as coaching, not programming
Why you need to think of prompting as coaching, not programming

Nate Houghton

I

October 24, 2025

Linear's CX Playbook: How Zero-Bug Policy Turns User Reports Into Trust

The Squawk

I

October 21, 2025

Team of Agents launch: Lorikeet concierges can support third party outreach via chat, email, voice, SMS and SDK
Launching Team of Agents: Great support is a multiplayer game
Steve Hind

Steve Hind

I

October 8, 2025

How Stripe's CX Org Handled 100x Growth by Rejecting Deflection

The Squawk

I

October 7, 2025

Scale of importance for communication channels, from critical to good to have
Latency in AI can make or break CX

Minh Le

I

September 30, 2025

Collage of job listings for the role CX Automation Specialist
The customer support role that puts you ahead in the AI era: the CX Automation Specialist

Estelle Berton

I

September 12, 2025

The false promise of self-training AI
The false promise of self-training AI
Steve Hind

Steve Hind

I

July 14, 2025

Why deflection-focused products make worse AI agents
Why deflection-focused products make worse AI agents
Steve Hind

Steve Hind

I

June 26, 2025

Keeping your CX up when cloud providers fall down
Keeping your CX up when cloud providers fall down
Steve Hind

Steve Hind

I

June 16, 2025

Great CX isn't built on deflection rates
Great CX isn't built on deflection rates
Steve Hind

Steve Hind

I

June 10, 2025

CSAT is dead. Long live CSAT.
CSAT is dead. Long live CSAT.
Steve Hind

Steve Hind

I

June 4, 2025

Why customers reject AI (and how to fix it)
Why customers reject AI (and how to fix it)
Steve Hind

Steve Hind

I

May 28, 2025

Why we’ve raised another $11m, Lorikeet team
Why we’ve raised another $11m
Steve Hind

Steve Hind

I

April 3, 2025

In support, copilots are not the answer
In support, copilots are not the answer
Steve Hind

Steve Hind

I

October 16, 2024

Lorikeet secures $5m in funding, lorikeet team
Lorikeet secures $5m in funding
Jamie Hall

Jamie Hall

I

October 4, 2024

Rethinking AI for Customer Support: A Technical Deep Dive into Lorikeet AI
Rethinking AI for customer support: A technical deep dive into Lorikeet
Jamie Hall

Jamie Hall

I

September 30, 2024

With AI agents, it’s not buy vs build. It’s buy vs build, build, build, build, build Copy
Steve Hind

Steve Hind

I

November 8, 2023

With AI agents, it’s not buy vs build. It’s buy vs build, build, build, build, build
Steve Hind

Steve Hind

I

January 13, 2026

Make your AI support metrics your own

Estelle Berton

I

January 13, 2026

Lorikeet Voice 2.0
Launching Lorikeet Voice 2.0
Steve Hind

Steve Hind

I

December 10, 2025

The DNA of voice AI that works
Steve Hind

Steve Hind

I

December 3, 2025

Clay's CX Apprenticeship: Training Generalists While Scaling Support

The Squawk

I

November 25, 2025

Supporting San Francisco's Emergency Food Assistance Response
Supporting GiveCard's Emergency Food Assistance Response

Nate Houghton

I

November 7, 2025

Culture Amp's CX Strategy: Move Fast on AI While Building Safety First

The Squawk

I

November 4, 2025

Why you need to think of prompting as coaching, not programming
Why you need to think of prompting as coaching, not programming

Nate Houghton

I

October 24, 2025

Linear's CX Playbook: How Zero-Bug Policy Turns User Reports Into Trust

The Squawk

I

October 21, 2025

Team of Agents launch: Lorikeet concierges can support third party outreach via chat, email, voice, SMS and SDK
Launching Team of Agents: Great support is a multiplayer game
Steve Hind

Steve Hind

I

October 8, 2025

How Stripe's CX Org Handled 100x Growth by Rejecting Deflection

The Squawk

I

October 7, 2025

Scale of importance for communication channels, from critical to good to have
Latency in AI can make or break CX

Minh Le

I

September 30, 2025

Collage of job listings for the role CX Automation Specialist
The customer support role that puts you ahead in the AI era: the CX Automation Specialist

Estelle Berton

I

September 12, 2025

The false promise of self-training AI
The false promise of self-training AI
Steve Hind

Steve Hind

I

July 14, 2025

Why deflection-focused products make worse AI agents
Why deflection-focused products make worse AI agents
Steve Hind

Steve Hind

I

June 26, 2025

Keeping your CX up when cloud providers fall down
Keeping your CX up when cloud providers fall down
Steve Hind

Steve Hind

I

June 16, 2025

Great CX isn't built on deflection rates
Great CX isn't built on deflection rates
Steve Hind

Steve Hind

I

June 10, 2025

CSAT is dead. Long live CSAT.
CSAT is dead. Long live CSAT.
Steve Hind

Steve Hind

I

June 4, 2025

Why customers reject AI (and how to fix it)
Why customers reject AI (and how to fix it)
Steve Hind

Steve Hind

I

May 28, 2025

Why we’ve raised another $11m, Lorikeet team
Why we’ve raised another $11m
Steve Hind

Steve Hind

I

April 3, 2025

In support, copilots are not the answer
In support, copilots are not the answer
Steve Hind

Steve Hind

I

October 16, 2024

Lorikeet secures $5m in funding, lorikeet team
Lorikeet secures $5m in funding
Jamie Hall

Jamie Hall

I

October 4, 2024

Rethinking AI for Customer Support: A Technical Deep Dive into Lorikeet AI
Rethinking AI for customer support: A technical deep dive into Lorikeet
Jamie Hall

Jamie Hall

I

September 30, 2024

With AI agents, it’s not buy vs build. It’s buy vs build, build, build, build, build Copy
Steve Hind

Steve Hind

I

November 8, 2023

Make your AI support metrics your own

Estelle Berton

I

January 13, 2026

Lorikeet Voice 2.0
Launching Lorikeet Voice 2.0
Steve Hind

Steve Hind

I

December 10, 2025

The DNA of voice AI that works
Steve Hind

Steve Hind

I

December 3, 2025

Clay's CX Apprenticeship: Training Generalists While Scaling Support

The Squawk

I

November 25, 2025

Supporting San Francisco's Emergency Food Assistance Response
Supporting GiveCard's Emergency Food Assistance Response

Nate Houghton

I

November 7, 2025

Culture Amp's CX Strategy: Move Fast on AI While Building Safety First

The Squawk

I

November 4, 2025

Why you need to think of prompting as coaching, not programming
Why you need to think of prompting as coaching, not programming

Nate Houghton

I

October 24, 2025

Linear's CX Playbook: How Zero-Bug Policy Turns User Reports Into Trust

The Squawk

I

October 21, 2025

Team of Agents launch: Lorikeet concierges can support third party outreach via chat, email, voice, SMS and SDK
Launching Team of Agents: Great support is a multiplayer game
Steve Hind

Steve Hind

I

October 8, 2025

How Stripe's CX Org Handled 100x Growth by Rejecting Deflection

The Squawk

I

October 7, 2025

Scale of importance for communication channels, from critical to good to have
Latency in AI can make or break CX

Minh Le

I

September 30, 2025

Collage of job listings for the role CX Automation Specialist
The customer support role that puts you ahead in the AI era: the CX Automation Specialist

Estelle Berton

I

September 12, 2025

The false promise of self-training AI
The false promise of self-training AI
Steve Hind

Steve Hind

I

July 14, 2025

Why deflection-focused products make worse AI agents
Why deflection-focused products make worse AI agents
Steve Hind

Steve Hind

I

June 26, 2025

Keeping your CX up when cloud providers fall down
Keeping your CX up when cloud providers fall down
Steve Hind

Steve Hind

I

June 16, 2025

Great CX isn't built on deflection rates
Great CX isn't built on deflection rates
Steve Hind

Steve Hind

I

June 10, 2025

CSAT is dead. Long live CSAT.
CSAT is dead. Long live CSAT.
Steve Hind

Steve Hind

I

June 4, 2025

Why customers reject AI (and how to fix it)
Why customers reject AI (and how to fix it)
Steve Hind

Steve Hind

I

May 28, 2025

Why we’ve raised another $11m, Lorikeet team
Why we’ve raised another $11m
Steve Hind

Steve Hind

I

April 3, 2025

In support, copilots are not the answer
In support, copilots are not the answer
Steve Hind

Steve Hind

I

October 16, 2024

Lorikeet secures $5m in funding, lorikeet team
Lorikeet secures $5m in funding
Jamie Hall

Jamie Hall

I

October 4, 2024

Rethinking AI for Customer Support: A Technical Deep Dive into Lorikeet AI
Rethinking AI for customer support: A technical deep dive into Lorikeet
Jamie Hall

Jamie Hall

I

September 30, 2024

With AI agents, it’s not buy vs build. It’s buy vs build, build, build, build, build Copy
Steve Hind

Steve Hind

I

November 8, 2023

With AI agents, it’s not buy vs build. It’s buy vs build, build, build, build, build
Steve Hind

Steve Hind

I

January 13, 2026

Customers

Pricing

Blog

Get a demo

Get a demo

Get a demo

Get a demo

Get a demo

Get a demo

Get a demo

Get a demo

Get a demo

Ready to deploy human-quality CX

Get a demo

Get a demo

Get a demo

ISO 27001
SOC 2
HIPAA

Product

Pricing

CX ROI Calculator

Customer Stories

Nominate

Login

Company

About

Careers

Blog

Partnership

LinkedIn

Trust Center

© 2025 Lorikeet. All rights reserved.

Privacy Policy

Terms of Service

ABN: 53 669 390 149

Ready to deploy human-quality CX

Get a demo

Get a demo

Get a demo

ISO 27001
SOC 2
HIPAA

Product

Pricing

CX ROI Calculator

Customer Stories

Nominate

Login

Company

About

Careers

Blog

Partnership

LinkedIn

Trust Center

© 2025 Lorikeet. All rights reserved.

Privacy Policy

Terms of Service

ABN: 53 669 390 149

Ready to deploy human-quality CX

Get a demo

Get a demo

Get a demo

ISO 27001
SOC 2
HIPAA

Product

Pricing

CX ROI Calculator

Customer Stories

Nominate

Login

Company

About

Careers

Blog

Partnership

LinkedIn

Trust Center

© 2025 Lorikeet. All rights reserved.

Privacy Policy

Terms of Service

ABN: 53 669 390 149