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The DNA of voice AI that works

Steve Hind

Steve Hind

Product Updates

The DNA of voice AI that works

Steve Hind

Steve Hind

Product Updates

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Supporting San Francisco's Emergency Food Assistance Response
Supporting GiveCard's Emergency Food Assistance Response

Nate Houghton

I

November 7, 2025

Why you need to think of prompting as coaching, not programming
Why you need to think of prompting as coaching, not programming

Nate Houghton

I

October 24, 2025

Team of Agents launch: Lorikeet concierges can support third party outreach via chat, email, voice, SMS and SDK
Launching Team of Agents: Great support is a multiplayer game
Steve Hind

Steve Hind

I

October 8, 2025

Scale of importance for communication channels, from critical to good to have
Latency in AI can make or break CX

Minh Le

I

September 30, 2025

Collage of job listings for the role CX Automation Specialist
The customer support role that puts you ahead in the AI era: the CX Automation Specialist

Estelle Berton

I

September 12, 2025

The false promise of self-training AI
The false promise of self-training AI
Steve Hind

Steve Hind

I

July 14, 2025

Why deflection-focused products make worse AI agents
Why deflection-focused products make worse AI agents
Steve Hind

Steve Hind

I

June 26, 2025

Keeping your CX up when cloud providers fall down
Keeping your CX up when cloud providers fall down
Steve Hind

Steve Hind

I

June 16, 2025

Great CX isn't built on deflection rates
Great CX isn't built on deflection rates
Steve Hind

Steve Hind

I

June 10, 2025

CSAT is dead. Long live CSAT.
CSAT is dead. Long live CSAT.
Steve Hind

Steve Hind

I

June 4, 2025

Why customers reject AI (and how to fix it)
Why customers reject AI (and how to fix it)
Steve Hind

Steve Hind

I

May 28, 2025

Why we’ve raised another $11m, Lorikeet team
Why we’ve raised another $11m
Steve Hind

Steve Hind

I

April 3, 2025

In support, copilots are not the answer
In support, copilots are not the answer
Steve Hind

Steve Hind

I

October 16, 2024

Lorikeet secures $5m in funding, lorikeet team
Lorikeet secures $5m in funding
Jamie Hall

Jamie Hall

I

October 4, 2024

Rethinking AI for Customer Support: A Technical Deep Dive into Lorikeet AI
Rethinking AI for customer support: A technical deep dive into Lorikeet
Jamie Hall

Jamie Hall

I

September 30, 2024

Supporting San Francisco's Emergency Food Assistance Response
Supporting GiveCard's Emergency Food Assistance Response

Nate Houghton

I

November 7, 2025

Why you need to think of prompting as coaching, not programming
Why you need to think of prompting as coaching, not programming

Nate Houghton

I

October 24, 2025

Team of Agents launch: Lorikeet concierges can support third party outreach via chat, email, voice, SMS and SDK
Launching Team of Agents: Great support is a multiplayer game
Steve Hind

Steve Hind

I

October 8, 2025

Scale of importance for communication channels, from critical to good to have
Latency in AI can make or break CX

Minh Le

I

September 30, 2025

Collage of job listings for the role CX Automation Specialist
The customer support role that puts you ahead in the AI era: the CX Automation Specialist

Estelle Berton

I

September 12, 2025

The false promise of self-training AI
The false promise of self-training AI
Steve Hind

Steve Hind

I

July 14, 2025

Why deflection-focused products make worse AI agents
Why deflection-focused products make worse AI agents
Steve Hind

Steve Hind

I

June 26, 2025

Keeping your CX up when cloud providers fall down
Keeping your CX up when cloud providers fall down
Steve Hind

Steve Hind

I

June 16, 2025

Great CX isn't built on deflection rates
Great CX isn't built on deflection rates
Steve Hind

Steve Hind

I

June 10, 2025

CSAT is dead. Long live CSAT.
CSAT is dead. Long live CSAT.
Steve Hind

Steve Hind

I

June 4, 2025

Why customers reject AI (and how to fix it)
Why customers reject AI (and how to fix it)
Steve Hind

Steve Hind

I

May 28, 2025

Why we’ve raised another $11m, Lorikeet team
Why we’ve raised another $11m
Steve Hind

Steve Hind

I

April 3, 2025

In support, copilots are not the answer
In support, copilots are not the answer
Steve Hind

Steve Hind

I

October 16, 2024

Lorikeet secures $5m in funding, lorikeet team
Lorikeet secures $5m in funding
Jamie Hall

Jamie Hall

I

October 4, 2024

Rethinking AI for Customer Support: A Technical Deep Dive into Lorikeet AI
Rethinking AI for customer support: A technical deep dive into Lorikeet
Jamie Hall

Jamie Hall

I

September 30, 2024

Supporting San Francisco's Emergency Food Assistance Response
Supporting GiveCard's Emergency Food Assistance Response

Nate Houghton

I

November 7, 2025

Why you need to think of prompting as coaching, not programming
Why you need to think of prompting as coaching, not programming

Nate Houghton

I

October 24, 2025

Team of Agents launch: Lorikeet concierges can support third party outreach via chat, email, voice, SMS and SDK
Launching Team of Agents: Great support is a multiplayer game
Steve Hind

Steve Hind

I

October 8, 2025

Scale of importance for communication channels, from critical to good to have
Latency in AI can make or break CX

Minh Le

I

September 30, 2025

Collage of job listings for the role CX Automation Specialist
The customer support role that puts you ahead in the AI era: the CX Automation Specialist

Estelle Berton

I

September 12, 2025

The false promise of self-training AI
The false promise of self-training AI
Steve Hind

Steve Hind

I

July 14, 2025

Why deflection-focused products make worse AI agents
Why deflection-focused products make worse AI agents
Steve Hind

Steve Hind

I

June 26, 2025

Keeping your CX up when cloud providers fall down
Keeping your CX up when cloud providers fall down
Steve Hind

Steve Hind

I

June 16, 2025

Great CX isn't built on deflection rates
Great CX isn't built on deflection rates
Steve Hind

Steve Hind

I

June 10, 2025

CSAT is dead. Long live CSAT.
CSAT is dead. Long live CSAT.
Steve Hind

Steve Hind

I

June 4, 2025

Why customers reject AI (and how to fix it)
Why customers reject AI (and how to fix it)
Steve Hind

Steve Hind

I

May 28, 2025

Why we’ve raised another $11m, Lorikeet team
Why we’ve raised another $11m
Steve Hind

Steve Hind

I

April 3, 2025

In support, copilots are not the answer
In support, copilots are not the answer
Steve Hind

Steve Hind

I

October 16, 2024

Lorikeet secures $5m in funding, lorikeet team
Lorikeet secures $5m in funding
Jamie Hall

Jamie Hall

I

October 4, 2024

Rethinking AI for Customer Support: A Technical Deep Dive into Lorikeet AI
Rethinking AI for customer support: A technical deep dive into Lorikeet
Jamie Hall

Jamie Hall

I

September 30, 2024

The DNA of voice AI that works
Steve Hind

Steve Hind

I

December 3, 2025

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Ready to deploy human-quality CX

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ISO 27001
SOC 2
HIPAA

Product

Pricing

CX ROI Calculator

Customer Stories

Nominate

Login

Company

About

Careers

Blog

AI Industry News

LinkedIn

Trust Center

© 2025 Lorikeet. All rights reserved.

Privacy Policy

Terms of Service

ABN: 53 669 390 149

Ready to deploy human-quality CX

Get a demo

Get a demo

Get a demo

ISO 27001
SOC 2
HIPAA

Product

Pricing

CX ROI Calculator

Customer Stories

Nominate

Login

Company

About

Careers

Blog

AI Industry News

LinkedIn

Trust Center

© 2025 Lorikeet. All rights reserved.

Privacy Policy

Terms of Service

ABN: 53 669 390 149