Pay for performance
The core of Lorikeet’s pricing model is incentive alignment: We charge for successfully resolved tickets. There are no platform fees, per-seat fees, or setup fees. If for any reason you’re unhappy with how we handled a ticket, you can mark it as bad and won’t be charged for it.
Start
$500
Per month
Scale
$2,000
Per month (paid annually)
Enterprise
Contact us
Contract
Tickets resolved / month
Up to 750
Up to 4,000
4,000+
Credits / month
500
(reset monthly)
(reset monthly)
2,000
(rolls over monthly)
(rolls over monthly)
Contact us
Resolve tickets
... with FAQ / help center docs
... with complex workflows
... with FAQ / help center docs
... with complex workflows
0.67 credits per
1.25 credits per
1.25 credits per
0.50 credits per
1.00 credits per
1.00 credits per
Volume discounts
Credit overage
$100 per 100 credits or part thereof
$100 per 100 credits or part thereof
Volume discounts
Conversation channels
Chat, email
Chat, email
Chat, email, voice
Maximum unique agents
1
2
Unlimited
Support platform integrations
Zendesk, Intercom, Hubspot, Front, HelpScout, Sunshine Conversations
Same as Start
Same as Scale
Plus: Lorikeet SDK,
your custom system
Plus: Lorikeet SDK,
your custom system
Help center / FAQs integrations
Data / actions integrations
Your APIs, Stripe, Shopify, Twilio, Sendgrid,
Third party APIs
Third party APIs
Same as Start
Same as Scale
Plus: Custom integrations
Plus: Custom integrations
Editor seats
Up to 5
Up to 10
Unlimited
Unlimited conversational testing
Unlimited bulk testing / evals
Account team
Kickoff calls + Slack channel + in-app AI support
Dedicated CSM + integration support + Slack channel + in-app AI support
Dedicated account team (CSM, engineering, QA) + Slack channel + in-app AI support
Agreement and data privacy
Online click through, pay by card
Standard agreement, pay by invoice
Custom, including data processing agreement, custom data retention, HIPAA BAA, etc
Start
$500/mo
Per month (paid annually)
Tickets resolved / credits
Up to 750
Resolve tickets with FAQ / help center material
0.67 credits per
Resolve tickets with complex workflows
1.25 credits per
Channels
Chat, email
Integrations
Zendesk, Intercom, Hubspot, Front
Help center / FAQs integrations
Data / actions integrations
Your APIs, Third party APIs
Editor seats
Up to 5
Unlimited conversational testing
Unlimited bulk testing / evals
Account team
Slack channel + in-app AI support
Agreement
Online click through, pay by card
Scale
$2000/mo
Per month (paid annually)
Tickets resolved / credits
Up to 4,000
Resolve tickets with FAQ / help center material
0.50 credits per
Resolve tickets with complex workflows
1.00 credits per
Channels
Chat, email
Integrations
Zendesk, Intercom, Hubspot, Front
Help center / FAQs integrations
Data / actions integrations
Your APIs, Third party APIs
Editor seats
Up to 10
Unlimited conversational testing
Unlimited bulk testing / evals
Account team
Dedicated CSM + integration support+ Slack channel + in-app AI support
Agreement
Standard agreement, pay by invoice
Enterprise
Contact us
Contract
Tickets resolved / credits
4,000+
Resolve tickets with FAQ / help center material
Volume discounts
Resolve tickets with complex workflows
Volume discounts
Channels
Chat, email, voice
Integrations
Zendesk, Intercom, Hubspot, Front
Help center / FAQs integrations
Data / actions integrations
Your APIs, Third party APIs, Custom integrations
Editor seats
Unlimited
Unlimited conversational testing
Unlimited bulk testing / evals
Account team
Dedicated account team (CSM, engineering, QA) + Slack channel + in-app AI support
Agreement
Custom, including data processing agreement
