I’m really excited to welcome Jerry Brooner to Lorikeet, who is joining as our Chief Revenue Officer. He’ll be leading our Sales, Marketing, Forward Deployed and Partnerships teams.

When a user asks why their account is frozen, or a patient asks whether a claim is covered, the answer has to be right. And it has to be resolved the first time.

That is the work our customers hand to Lorikeet. Companies in fintech, healthtech, and insurance use our AI concierge to resolve their hardest cases end to end: accurately, securely, and within their guardrails and regulations. The product holds up where the stakes are highest. Our job now is getting it to the thousands of teams who need it.

That’s why we’re so excited to have Jerry join the team. Jerry has infectious energy — at Stripe we called this being ‘exothermic’. He holds teams to a high bar on customer focus and execution and backs them to reach it.

He also has the right experience: Jerry has led large go-to-market teams and scaled companies through an IPO, an acquisition, and 20x growth as CRO. He started Dropbox’s strategic enterprise business in North America with two people, grew it to over 250 people and roughly $175M in annual revenue, and led the Americas through the company’s IPO. At Scout RFP he was Chief Revenue Officer through the acquisition by Workday. At Enable he was President of Global Field Operations through 20x revenue growth, from Series A to Series E. Earlier, he spent ten years at SAP selling to the world’s largest regulated enterprises, learning how they actually buy. Most recently he led revenue at AI-native companies Decagon and Levelpath.

What this means for our customers:

One team, start to finish. Jerry leads sales, partnerships, forward-deployed engineering, and marketing together. I love having everything for our customers, across their lifecycle of work with us under one roof. The people who first show you Lorikeet and the people who run it day to day work under the same leader, with the same goal: your customers’ success.

Resolutions, sooner. Jerry knows what buyers in high-stakes categories need before they sign: the security reviews, the compliance requirements, and the path from “we need this” to cases resolved.

If you run support where wrong answers have real consequences, we would love to talk.

Welcome, Jerry.