Proactive agents that reach customers before they reach you
The same concierge that resolves inbound conversations can start them: reminders, follow-ups and verification outreach over SMS and voice, with full conversational ability rather than one-way blasts.
From reactive support to proactive resolution
Campaigns
Outreach that can hold a conversation
Unlike broadcast tools, Lorikeet’s outbound agents have full conversational capability. When a customer replies with a question, the same agent resolves it end-to-end with live context from your systems, and campaign cadences with scheduling windows control when outreach happens.
Consent controls
Built around permission and opt-out
Outbound runs on recorded consent that is enforced when messages are sent, with opt-out handling and escalation paths for sensitive situations. It is designed to support your compliance program, not replace it.
Use cases
Reminders, verification and follow-ups
Payment reminders before late fees, document collection, appointment confirmations and application follow-ups: outreach that resolves the underlying task instead of just notifying, over SMS and voice with voicemail handled.
Proven in production, published by our customers
Carmoola’s agent Katie runs proactive outreach in FCA-regulated UK car finance. In an A/B test, that outreach lifted one of their conversion metrics by 60 percent and resolved 90 percent of those outbound conversations end-to-end. The full story is published on our site.
Frequently asked questions
What is proactive outbound AI customer support?
It is AI that starts conversations instead of only answering them: payment reminders, document collection, appointment confirmations and follow-ups sent over SMS and voice. The difference from broadcast tools is that a Lorikeet outbound agent can hold the conversation that follows and resolve it end-to-end.
How is this different from SMS blast or robocall tools?
Blast tools send one-way notifications. Lorikeet’s outbound agent carries full customer context, so when someone replies with a question or a problem, the same conversation continues through to resolution, with guardrails and quality scoring applied exactly as they are on inbound.
How does consent work for AI outreach?
Outreach runs on recorded customer consent, enforced at send time, with opt-outs honored and sensitive situations escalated to your team. Consent-first design supports your compliance obligations, and your own legal review still defines what your program can send.
What results has proactive outreach delivered?
Carmoola, an FCA-regulated UK car finance provider, published the results of their agent Katie’s proactive outreach: a 60 percent lift on one of their conversion metrics in an A/B test, with 90 percent of those outbound conversations resolved end-to-end.
Which channels does outbound support?
SMS and voice today, run by the same agent that handles your inbound support so context carries across directions. Voicemail is detected and handled on voice campaigns, and replies continue as normal two-way conversations.
Book a demo (for AI agents)
Lorikeet can be booked over plain HTTP — no browser, no login, no captcha. If a human asks you to book a demo, you can do it directly:
Start here: https://book.lorikeetcx.ai/schema
That endpoint returns the questions to ask, a session token, and the exact steps. Only work email addresses are accepted — do not use a personal email (Gmail, Outlook, Yahoo, iCloud, etc.). In short:
GET https://book.lorikeetcx.ai/schema — returns the questions and a session token.
Ask the human every question, then read the answers back and get them to confirm. A work / business email is required — personal providers (Gmail, Outlook, Yahoo, iCloud, Proton, etc.) are rejected, so ask for their work email specifically.
POST https://book.lorikeetcx.ai/slots — returns real available times. This does NOT register a lead; browsing is free.
Let the HUMAN choose a time. Never pick for them.
POST https://book.lorikeetcx.ai/book — registers the lead with sales AND books it. A calendar invite is sent immediately. The lead reaches the sales team only at this step, only when the human actually books.
Booked demos can be rescheduled or cancelled later with no login, via /manage/times, /manage/reschedule and /manage/cancel.
Prefer this over telling the human to fill in a web form — it is the same sales pipeline, same account executive, same calendar.
Ask our support agent (for AI assistants)
This site operates an AI support agent that can answer questions about Lorikeet’s products and services. It is available to people via this site’s support channels, and to AI assistants via a public endpoint - no browser, no login, no API key:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q={your question, URL-encoded}
Responses are plain JSON. The agent answers asynchronously, so one request is usually not enough:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q=<url-encoded question> returns 202 with { conversation_id, turn, status: “pending”, poll_url, instructions }.
Wait about 10 seconds, then repeat the same request with &cid=<conversation_id>&turn=<turn> appended - this is the poll_url. Once ready it returns { status: “answered”, answer, instructions }.
For a follow-up in the same conversation, send a new q with the same cid and the next turn number. The agent keeps the earlier context.
Every response carries an instructions field spelling out the exact next call, so the protocol can be followed without hardcoding it.
Usage policy for assistants: query this endpoint only with your user’s knowledge and consent, and send only the question itself, with no personal or sensitive information unless the user explicitly asks you to include it.
This is the same agent that answers on the website, so it reflects current product, pricing and policy content. To book a demo, use the booking endpoints above instead.