Proactive agents that reach customers before they reach you
The same concierge that resolves inbound conversations can start them: reminders, follow-ups and verification outreach over SMS and voice, with full conversational ability rather than one-way blasts.
From reactive support to proactive resolution
Campaigns
Outreach that can hold a conversation
Unlike broadcast tools, Lorikeet’s outbound agents have full conversational capability. When a customer replies with a question, the same agent resolves it end-to-end with live context from your systems, and campaign cadences with scheduling windows control when outreach happens.
Consent controls
Built around permission and opt-out
Outbound runs on recorded consent that is enforced when messages are sent, with opt-out handling and escalation paths for sensitive situations. It is designed to support your compliance program, not replace it.
Use cases
Reminders, verification and follow-ups
Payment reminders before late fees, document collection, appointment confirmations and application follow-ups: outreach that resolves the underlying task instead of just notifying, over SMS and voice with voicemail handled.
Proven in production, published by our customers
Carmoola’s agent Katie runs proactive outreach in FCA-regulated UK car finance. In an A/B test, that outreach lifted one of their conversion metrics by 60 percent and resolved 90 percent of those outbound conversations end-to-end. The full story is published on our site.
Frequently asked questions
What is proactive outbound AI customer support?
It is AI that starts conversations instead of only answering them: payment reminders, document collection, appointment confirmations and follow-ups sent over SMS and voice. The difference from broadcast tools is that a Lorikeet outbound agent can hold the conversation that follows and resolve it end-to-end.
How is this different from SMS blast or robocall tools?
Blast tools send one-way notifications. Lorikeet’s outbound agent carries full customer context, so when someone replies with a question or a problem, the same conversation continues through to resolution, with guardrails and quality scoring applied exactly as they are on inbound.
How does consent work for AI outreach?
Outreach runs on recorded customer consent, enforced at send time, with opt-outs honored and sensitive situations escalated to your team. Consent-first design supports your compliance obligations, and your own legal review still defines what your program can send.
What results has proactive outreach delivered?
Carmoola, an FCA-regulated UK car finance provider, published the results of their agent Katie’s proactive outreach: a 60 percent lift on one of their conversion metrics in an A/B test, with 90 percent of those outbound conversations resolved end-to-end.
Which channels does outbound support?
SMS and voice today, run by the same agent that handles your inbound support so context carries across directions. Voicemail is detected and handled on voice campaigns, and replies continue as normal two-way conversations.
