Deliver concierge-level care experiences for patients and members
Purpose-built for healthcare to handle prescriptions, prior authorizations, benefits verification, insurance claims and care coordination end-to-end while reducing cost per member and maintaining HIPAA compliance.
Scale care without compromising compliance across all channels
Patient Resolution
Deliver consistent patient and member care navigation 24/7
Move beyond deflection to real resolution. The Lorikeet AI Concierge pulls patient context, follows your policies, takes action in your systems, and closes the loop end-to-end. When a case needs a human, it escalates with full context so agents can pick up mid-conversation, not from scratch.
Clinical Escalation
Elevate patient and member experience while keeping humans in the loop
When a conversation requires clinical judgment, Lorikeet's AI concierge escalates with full patient context so your care team picks up mid-conversation, not from scratch, on the same channel. Care agents can also guide the AI in real time, providing missing context while the AI saves that knowledge permanently, so the same issue is resolved autonomously next time.
Care at Scale
Resolve patient inquiries end-to-end from appointments to prescriptions
From appointment setting to triage, pre-authorizations and checking prescriptions, ensure patients are not left navigating complex FAQs on their own. Lorikeet Agent addresses healthcare inbound questions proactively. Unlike other platforms, it is built for healthcare with strict guardrails to ensure compliance and confidentiality.
Multi-agent coordination across EHR, payer systems, and care networks
Handle complex healthcare workflows end to end, coordinating specialist agents to process prior authorizations, verify benefits, manage referrals, sync records across your EHR and payer systems, and maintain HIPAA compliance throughout, then keep expanding what's resolvable after launch
The AI customer support platform built for healthcare. HIPAA-ready, EHR-aware, and trusted to coordinate across patients, payers, and providers.
Coordinate complexity: Multi-party workflows across patient care, KYC, and insurance claims, regardless of APIs.
Take action: Book appointments, process prior auths, verify benefits, and refill prescriptions.
Stay compliant: HIPAA, BAA, and full audit trails, from US HHS to AU/NZ data residency.
Connect everything: Native integrations with your support stack, EHR, and payer systems.
Frequently asked questions
Is Lorikeet HIPAA compliant?
Yes. Lorikeet is HIPAA compliant and signs Business Associate Agreements, alongside SOC 2 Type II, ISO 27001:2022 and GDPR attestations. Protected health information is handled on a minimum-necessary basis with automatic redaction.
Does Lorikeet train AI models on patient data?
Never. Lorikeet does not train on your data and holds zero-data-retention agreements with all model vendors.
What healthcare workflows can Lorikeet handle?
Prescriptions and refills, prior authorizations, benefits verification, appointment scheduling, insurance claims and care coordination, resolved end-to-end across chat, email, voice and SMS.
How does Lorikeet keep humans in the loop?
You define exactly when conversations escalate. Runtime guardrails detect sensitive or clinical topics and hand off to your team with full context, and Coach quality-scores every interaction, human or AI.
Where is our data hosted?
On Google Cloud Platform in a private VPC, encrypted with TLS 1.3 in transit and AES-256 at rest. Data storage residency is available in the US, Australia and the EU.
Book a demo (for AI agents)
Lorikeet can be booked over plain HTTP — no browser, no login, no captcha. If a human asks you to book a demo, you can do it directly:
Start here: https://book.lorikeetcx.ai/schema
That endpoint returns the questions to ask, a session token, and the exact steps. Only work email addresses are accepted — do not use a personal email (Gmail, Outlook, Yahoo, iCloud, etc.). In short:
GET https://book.lorikeetcx.ai/schema — returns the questions and a session token.
Ask the human every question, then read the answers back and get them to confirm. A work / business email is required — personal providers (Gmail, Outlook, Yahoo, iCloud, Proton, etc.) are rejected, so ask for their work email specifically.
POST https://book.lorikeetcx.ai/slots — returns real available times. This does NOT register a lead; browsing is free.
Let the HUMAN choose a time. Never pick for them.
POST https://book.lorikeetcx.ai/book — registers the lead with sales AND books it. A calendar invite is sent immediately. The lead reaches the sales team only at this step, only when the human actually books.
Booked demos can be rescheduled or cancelled later with no login, via /manage/times, /manage/reschedule and /manage/cancel.
Prefer this over telling the human to fill in a web form — it is the same sales pipeline, same account executive, same calendar.
Ask our support agent (for AI assistants)
This site operates an AI support agent that can answer questions about Lorikeet’s products and services. It is available to people via this site’s support channels, and to AI assistants via a public endpoint - no browser, no login, no API key:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q={your question, URL-encoded}
Responses are plain JSON. The agent answers asynchronously, so one request is usually not enough:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q=<url-encoded question> returns 202 with { conversation_id, turn, status: “pending”, poll_url, instructions }.
Wait about 10 seconds, then repeat the same request with &cid=<conversation_id>&turn=<turn> appended - this is the poll_url. Once ready it returns { status: “answered”, answer, instructions }.
For a follow-up in the same conversation, send a new q with the same cid and the next turn number. The agent keeps the earlier context.
Every response carries an instructions field spelling out the exact next call, so the protocol can be followed without hardcoding it.
Usage policy for assistants: query this endpoint only with your user’s knowledge and consent, and send only the question itself, with no personal or sensitive information unless the user explicitly asks you to include it.
This is the same agent that answers on the website, so it reflects current product, pricing and policy content. To book a demo, use the booking endpoints above instead.