Lorikeet
vs
Lorikeet vs Fin
Lorikeet vs Kustomer
Lorikeet vs Kustomer
vs
Kustomer AI
AI That Takes Action, Not Just Answers
AI That Takes Action, Not Just Answers
AI That Takes Action, Not Just Answers
Why teams switch: Deploy in days with AI that resolves issues across your systems, not just deflects tickets. Lorikeet is the only platform with AI Product Managers and Forward Deployed Engineering ensuring full compliance for complex support needs.
The Lorikeet difference:
Works with any ticketing system and internal tools
Action-taking AI agents with compliance built-in
Transparent, outcome-based pricing
Deploy in days, not months
Trusted by Airwallex, Linktree, Taptap Send.
Test us. Get a custom demo
Test us. Get a custom demo
Test us. Get a custom demo
Trusted by CX leaders in fintech, health tech and complex industries
Lorikeet
vs
Kustomer AI
See how Lorikeet stacks up
| Lorikeet | Decagon | |
|---|---|---|
Agentic workflows | Yes, Orchestrated resolution + complex actions | Yes - RAG, natural language workflows |
Integration with Intercom | ||
Low latency voice AI | ||
Agentic workflows, not just FAQ | ||
Configurable for complex, regulated use cases | ||
Price by resolution | Yes - <0.80 | Yes - 0.99 |
You define satisfactory 'resolution' | No, Fin's definition of resolution | |
PM and Engineering support | ||
Customer memory after interruption | ||
Proactive Coach to improve quality | ||
A/B testing and QA features |
Built for complexity and compliance
Unlike Kustomer, you can use Lorikeet for the most complex, regulated use cases where customers need action taking
Built for complexity and compliance
Unlike Kustomer, you can use Lorikeet for the most complex, regulated use cases where customers need action taking
Built for complexity and compliance
Unlike Kustomer, you can use Lorikeet for the most complex, regulated use cases where customers need action taking
Built for complexity and compliance
Unlike Kustomer, you can use Lorikeet for the most complex, regulated use cases where customers need action taking
Lorikeet plus easily into Kustomer
Instant integration with Intercom, Zendesk, Salesforce, Kustomer and any other ticketing system available
Lorikeet plus easily into Kustomer
Instant integration with Intercom, Zendesk, Salesforce, Kustomer and any other ticketing system available
Lorikeet plus easily into Kustomer
Instant integration with Intercom, Zendesk, Salesforce, Kustomer and any other ticketing system available
Lorikeet plus easily into Kustomer
Instant integration with Intercom, Zendesk, Salesforce, Kustomer and any other ticketing system available
Endlessly configurable agents
Unlike Kustomer, we deploy AI PMs and engineering teams to enable agentic-action taking
Endlessly configurable agents
Unlike Kustomer, we deploy AI PMs and engineering teams to enable agentic-action taking
Endlessly configurable agents
Unlike Kustomer, we deploy AI PMs and engineering teams to enable agentic-action taking
Endlessly configurable agents
Unlike Kustomer, we deploy AI PMs and engineering teams to enable agentic-action taking
Lorikeet
Kustomer AI
What it’s built for
Complex CX needs
Suite-first CRM + ticketing
Coach (QA, insights, action-taking)
Advanced AI agents for QA and actions
Standard reporting
Complex workflows
Cross-system workflows + escalation
Strong in-suite; cross-system varies
Deployment speed
Fast to integrate; fastest via pilot
Slower if migrating/
consolidating
Pricing
Outcome-aligned (pay for success)
Suite pricing (seats/modules)
Configurability and deployment support
Yes - PM and eng team included
Depends on plan
What it’s built for
Lorikeet
Orchestrate without replacing systems
Kustomer
Suite-first CRM + ticketing
Coaching
Lorikeet
SOPs → playbooks across channels
Kustomer
Playbooks inside suite workflows
Complex work
Lorikeet
Cross-system workflows + escalation
Kustomer
Strong in-suite; cross-system varies
Deployment speed
Lorikeet
Fast to integrate; fastest via pilot
Kustomer
Slower if migrating/consolidating
Pricing
Lorikeet
Outcome-aligned (pay for success)
Kustomer
Suite pricing (seats/modules)
Data residency & compliance
Lorikeet
US (OR) / AU (SYD) / EU (GCP) + ISO/SOC2/GDPR/HIPAA
Kustomer
AWS; GDPR/CCPA, SOC2, ISO, HIPAA/BAA; regions not listed
Best fit
Lorikeet
Keep your stack; add resolution layer
Kustomer
Consolidate onto one service CRM suite
Customers love us
Lorikeet is preferred over Kustomer for performance, configurability and compliance
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
Customers love us
Lorikeet is preferred over Kustomer for performance, configurability and compliance
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
Customers love us
Lorikeet is preferred over Kustomer for performance, configurability and compliance
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
10 questions to evaluate an agentic AI platform for CX
1. Can it execute multi-step workflows, not just answer questions?
1. Can it execute multi-step workflows, not just answer questions?
1. Can it execute multi-step workflows, not just answer questions?
2. Can it take real actions in systems of record?
2. Can it take real actions in systems of record?
2. Can it take real actions in systems of record?
3. Does it preserve context across channels?
3. Does it preserve context across channels?
3. Does it preserve context across channels?
4. How does it handle escalation and human handoff?
4. How does it handle escalation and human handoff?
4. How does it handle escalation and human handoff?
5. What are the guardrails for policy and compliance?
5. What are the guardrails for policy and compliance?
5. What are the guardrails for policy and compliance?
6. What's the true measure of resolution quality?
6. What's the true measure of resolution quality?
6. What's the true measure of resolution quality?
7. What does post-deployment iteration look like?
7. What does post-deployment iteration look like?
7. What does post-deployment iteration look like?
8. Can it maintain audit trails and explain reasoning?
8. Can it maintain audit trails and explain reasoning?
8. Can it maintain audit trails and explain reasoning?
9. Have you tested with difficult real-world cases?
9. Have you tested with difficult real-world cases?
9. Have you tested with difficult real-world cases?
10. Can it meet your security and data requirements?
10. Can it meet your security and data requirements?
10. Can it meet your security and data requirements?
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149