Lorikeet | Human-quality CX powered by AI

“Substantially better than

Decagon"

Sierra"

Intercom"

Decagon"

Businesses with the highest CX standards choose Lorikeet's AI agents to solve the most complicated support cases in the most complex industries.

“We’re delivering faster, more efficient support to our patients, with no compromise to patient experience.”

Simon Baume- Chief Operating Officer at eucalyptus

Simon Baume

Chief Operating Officer

Digital health provider

Multiple clinics worldwide

600k patients globally

"We were very impressed with Lorikeet's CSAT scores. We also highly-valued Lorikeet as a thought partner in helping us take our CX to the next level."

Daniel Cavagnino - Operations manager at magic eden

Daniel Cavagnino

Operations Manager

Global NFT marketplace

22M monthly visitors

$1.9B in secondary trading

"Lorikeet’s fast ticket routing has been a total lifesaver. With 99% accuracy, we know the right person is getting the job every time, and our team has never been more efficient."

Hugh Mckenzie - Head of operations at amber electric

Hugh McKenzie

Head of Operations

Renewable energy retailer

Powering 37k+ households

25k+ tickets per month

Chosen & trusted by CX leaders at...

We don't overpromise. Or underdeliver.

We don’t inflate ROI metrics. Our system isn’t a black box. And we don't need investors to sell for us. We just focus on building a better product that solves your unique problems.

“Automate 80% of your interactions”

- Zendesk AI

Maximize quality interactions

Other AI agents attempt to deflect every ticket, only to fail at most of them. Our agents only engage when they're confident they can help and will escalate when they can't; you can configure that confidence level.

“Powered by  the Fin AI Engine™”

- Intercom

Configurable tools for CX pros

Don't prompt and pray. Lorikeet gives you all the knobs and dials you need to fine-tune your agents to trust them to operate autonomously, from how they speak to the tools they can use and how they reason.

“Pushed on you by Sequoia and a16z”

- Decagon & Sierra

Chosen based on results

We love our investors, but they don't define the quality of our product–our team and our customers do. We win head-to-head against the noisiest competitors in our space because our product simply performs better.

“Automate 80% of your interactions”

- Zendesk AI

Maximize quality interactions

Other AI agents attempt to deflect every ticket, only to fail at most of them. Our agents only engage when they're confident they can help and will escalate when they can't; you can configure that confidence level.

“Powered by  the Fin AI Engine™”

- Intercom

Configurable tools for CX pros

Don't prompt and pray. Lorikeet gives you all the knobs and dials you need to fine-tune your agents to trust them to operate autonomously, from how they speak to the tools they can use and how they reason.

“Pushed on you by Sequoia and a16z”

- Decagon & Sierra

Chosen based on results

We love our investors, but they don't define the quality of our product–our team and our customers do. We win head-to-head against the noisiest competitors in our space because our product simply performs better.

Mux Player - Play and Volume Only

If you’re a square peg, we give you a square hole →

Lorikeet works across all your support channels.

When customers start a conversation – email, chat, or voice – Lorikeet will attempt to answer it if it's confident it can. If not, it'll leave it alone.

When a customer initiates a conversation – email, chat, or voice – Lorikeet will attempt to answer it if it's confident it can. If not, it'll leave it alone.

When a customer initiates a conversation – email, chat, or voice – Lorikeet will attempt to answer it if it's confident it can. If not, it'll leave it alone.

And plugs securely into your CX stack.

Controlled, secure integrations allow Lorikeet AI agents to read, write, and return data to personalize responses and act on behalf of customers.

Our AI agent eats complexity for breakfast.
And nails simple stuff too.

Here are some real tickets from real customers—anonymized, of course.

Handle missing or lost cards via phone integrations

Whether it's lost in the mail or stolen, Lorikeet can track it down or send a replacement.

What your customers see

What you see

Verify declined transactions

Let frustrated customers know why they can't make a purchase when they have the funds.

What your customers see

What you see

Answer "How do i do X? questions

From booking consults, to ordering a new prescription, Lorikeet can answer all your FAQs.

What your customers see

What you see

Handle missing or lost cards via phone integrations

Handle missing or lost cards

Whether it's lost in the mail or stolen, Lorikeet can automate sending a replacement. Happy days.

Verify declined transactions

Verify declined transactions

Let frustrated customers know why they can't make a purchase even when they have the funds

Answer "How do i do X?" questions

Answer "How do I do X?" questions

From booking consults, to ordering a new prescription, Lorikeet can answer all your FAQs.

Not (another) black box.

There's no substitute for review by subject matter experts with good judgment. That's why our training system is instruction-based.

Review

Inspect any ticket handled by Lorikeet to see if its reasoning and actions align with your business logic and brand guidelines.

If you’re unhappy with how a Lorikeet agent handled a ticket, mark it as bad and you won’t be charged for it. Our incentives are aligned.

Rate

If you’re unhappy with how a Lorikeet agent handled a ticket, mark it as bad and you won’t be charged for it. Our incentives are aligned.

With an understanding of where things went wrong or what could be done better, you can fine-tune how your agents are trained – we’re on deck to help.

(Re)train

With an understanding of where things went wrong or what could be done better, you can fine-tune how your agents are trained – we’re on deck to help.

Mux Player - Play and Volume Only

Ready to deploy human-quality CX?