AI agents for customer service that resolve, not deflect
Lorikeet’s Concierge Agent handles the full conversation: pulling live customer context, following your policies and taking action in your systems across chat, email, voice and SMS.
Beyond chatbots: AI agents that take action
Concierge Agent
End-to-end resolution, not deflection
Most AI support tools answer questions. Lorikeet’s Concierge Agent resolves the underlying issue, processing refunds, updating accounts and coordinating multi-step workflows with your compliance guardrails built in.
Team of agents
Specialist agents coordinate the hardest 20% of tickets
Complex issues rarely fit one script. Lorikeet coordinates a team of specialist agents, with pockets of determinism for regulated steps, to handle multi-party, multi-system workflows end-to-end.
Coach Agent
Every conversation quality-scored, human or AI
Coach reviews 100% of tickets against your quality standards and turns findings into fixes, so your AI agent improves every week instead of drifting.
Built for regulated, high-stakes industries
Fintech, healthtech and insurance teams use Lorikeet where accuracy matters most. SOC 2 Type II audited, ISO 27001:2022 certified, HIPAA compliant and GDPR attested, with every decision fully explainable.
Frequently asked questions
What is an AI agent for customer service?
An AI agent goes beyond a chatbot. Instead of answering from a script, it understands the customer’s issue, pulls live data from your systems, follows your policies and takes action to resolve the issue end-to-end. Lorikeet’s Concierge Agent does this across chat, email, voice and SMS.
How is an AI agent different from a chatbot or copilot?
Chatbots deflect with scripted answers and copilots draft replies for humans. An AI agent resolves: Lorikeet executes complete workflows such as refunds, disputes, prescriptions and claims with guardrails, and escalates to your team when human judgment is needed.
Which channels do Lorikeet’s AI agents support?
Chat, email, voice and SMS are live today, with sub-second voice responses in the US, UK and Australia. The same workflows, knowledge and guardrails apply on every channel.
Are AI agents safe for regulated industries?
Lorikeet is SOC 2 Type II audited, ISO 27001:2022 certified, HIPAA compliant and GDPR attested, never trains on your customer data, and keeps every interaction, model choice and action fully auditable.
How should I evaluate an AI agent for customer service?
Test it on your hardest tickets, not FAQs. Can it take action in your systems, keep an auditable trail, maintain quality at scale and prove compliance? Lorikeet runs pre-deployment simulations on your real scenarios so you can measure resolution quality before going live.
