Deliver concierge-level customer service for every policyholder
Purpose-built for insurance. Automate FNOL, claims status, policy servicing, and premium inquiries end-to-end, while reducing cost-to-serve.
Claims Resolution
Handle more policyholder inquiries without growing headcount
Move beyond deflection to real resolution. The Lorikeet AI Concierge pulls policyholder context, follows your business rules, takes action in your systems, and closes the loop end-to-end. When a case needs a human, it escalates with full context so agents can pick up mid-conversation, not from scratch.
Retention Intelligence
Turn policyholder service into policyholder retention
Every support interaction is a retention signal. Lorikeet's AI concierge resolves claims questions, billing disputes, and coverage inquiries in real time, so policyholders never wait on hold or get bounced between departments. When a conversation requires underwriting judgment or a sensitive claims decision, the AI escalates with full context so your team picks up mid-conversation. The result: faster resolution, higher NPS, and fewer policyholders shopping at renewal.
Proactive Outreach
Proactively engage policyholders to prevent churn and drive renewals
Turn support into proactive outreach — policy renewal reminders, premium payment notifications, claims status updates and onboarding follow-ups - so policyholders get help before they have to ask. Lorikeet reaches out in the right channel, uses live account context to personalize the message, and escalates to a human when the situation needs it.
Multi-agent coordination across assessors, insurers, claimants and brokers
Handle complex insurance workflows end to end: first notice of loss intake, coverage inquiries, policy changes, and billing - all within your compliance guardrails and protocols. Unlike chatbots that stop at simple queries, Lorikeet tackles increasingly complex workflows through a highly configurable product built for regulated industries.
