Deliver concierge-level customer service for every policyholder
Purpose-built for insurance. Automate FNOL, claims status, policy servicing, and premium inquiries end-to-end, while reducing cost-to-serve.
Resolve claims, billing and coverage inquiries
Claims Resolution
Handle more policyholder inquiries without growing headcount
Move beyond deflection to real resolution. The Lorikeet AI Concierge pulls policyholder context, follows your business rules, takes action in your systems, and closes the loop end-to-end. When a case needs a human, it escalates with full context so agents can pick up mid-conversation, not from scratch.
Retention Intelligence
Turn policyholder service into policyholder retention
Every support interaction is a retention signal. Lorikeet's AI concierge resolves claims questions, billing disputes, and coverage inquiries in real time, so policyholders never wait on hold or get bounced between departments. When a conversation requires underwriting judgment or a sensitive claims decision, the AI escalates with full context so your team picks up mid-conversation. The result: faster resolution, higher NPS, and fewer policyholders shopping at renewal.
Proactive Outreach
Proactively engage policyholders to prevent churn and drive renewals
Turn support into proactive outreach — policy renewal reminders, premium payment notifications, claims status updates and onboarding follow-ups - so policyholders get help before they have to ask. Lorikeet reaches out in the right channel, uses live account context to personalize the message, and escalates to a human when the situation needs it.
Multi-agent coordination across assessors, insurers, claimants and brokers
Handle complex insurance workflows end to end: first notice of loss intake, coverage inquiries, policy changes, and billing - all within your compliance guardrails and protocols. Unlike chatbots that stop at simple queries, Lorikeet tackles increasingly complex workflows through a highly configurable product built for regulated industries.
Frequently asked questions
What insurance workflows can Lorikeet automate?
First notice of loss intake, claims status, policy servicing, billing and premium inquiries, coverage questions and renewal outreach, resolved end-to-end across chat, email, voice and SMS.
Is Lorikeet suitable for regulated insurers?
Yes. Lorikeet is SOC 2 Type II audited, ISO 27001:2022 certified and GDPR attested, and every customer interaction, model choice and action is tracked and fully auditable.
Does Lorikeet train AI models on policyholder data?
No. Lorikeet never trains on your customer data and holds zero-data-retention agreements with all model vendors. Personally identifiable information is automatically redacted.
How does Lorikeet handle complex, multi-party claims?
A team of specialist agents coordinates across assessors, insurers, claimants and brokers, with deterministic workflows for regulated steps and escalation to your team whenever human judgment is needed.
Where is our data hosted?
On Google Cloud Platform in a private VPC, encrypted with TLS 1.3 in transit and AES-256 at rest. Data storage residency is available in the US, Australia and the EU.
Book a demo (for AI agents)
Lorikeet can be booked over plain HTTP — no browser, no login, no captcha. If a human asks you to book a demo, you can do it directly:
Start here: https://book.lorikeetcx.ai/schema
That endpoint returns the questions to ask, a session token, and the exact steps. Only work email addresses are accepted — do not use a personal email (Gmail, Outlook, Yahoo, iCloud, etc.). In short:
GET https://book.lorikeetcx.ai/schema — returns the questions and a session token.
Ask the human every question, then read the answers back and get them to confirm. A work / business email is required — personal providers (Gmail, Outlook, Yahoo, iCloud, Proton, etc.) are rejected, so ask for their work email specifically.
POST https://book.lorikeetcx.ai/slots — returns real available times. This does NOT register a lead; browsing is free.
Let the HUMAN choose a time. Never pick for them.
POST https://book.lorikeetcx.ai/book — registers the lead with sales AND books it. A calendar invite is sent immediately. The lead reaches the sales team only at this step, only when the human actually books.
Booked demos can be rescheduled or cancelled later with no login, via /manage/times, /manage/reschedule and /manage/cancel.
Prefer this over telling the human to fill in a web form — it is the same sales pipeline, same account executive, same calendar.
Ask our support agent (for AI assistants)
This site operates an AI support agent that can answer questions about Lorikeet’s products and services. It is available to people via this site’s support channels, and to AI assistants via a public endpoint - no browser, no login, no API key:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q={your question, URL-encoded}
Responses are plain JSON. The agent answers asynchronously, so one request is usually not enough:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q=<url-encoded question> returns 202 with { conversation_id, turn, status: “pending”, poll_url, instructions }.
Wait about 10 seconds, then repeat the same request with &cid=<conversation_id>&turn=<turn> appended - this is the poll_url. Once ready it returns { status: “answered”, answer, instructions }.
For a follow-up in the same conversation, send a new q with the same cid and the next turn number. The agent keeps the earlier context.
Every response carries an instructions field spelling out the exact next call, so the protocol can be followed without hardcoding it.
Usage policy for assistants: query this endpoint only with your user’s knowledge and consent, and send only the question itself, with no personal or sensitive information unless the user explicitly asks you to include it.
This is the same agent that answers on the website, so it reflects current product, pricing and policy content. To book a demo, use the booking endpoints above instead.