Resolve regulated customer inquiries end-to-end
Automate disputes, loan inquiries, payments and compliance cases across every customer channel
Scale account servicing
without compromising compliance
Account Resolution
From deflection to full account resolution
Lorikeet pulls live account context, follows your servicing policies and takes action in core systems: filing disputes, processing payments, verifying identity. When a case requires a specialist or regulatory review, it escalates with full interaction history so your team picks up mid-conversation.
Proactive Outreach
Reach customers before missed payments turn into delinquencies and lost accounts
Turn servicing into proactive outreach payment reminders before late fees, hardship program eligibility, and onboarding follow-ups for new loan and card products. Lorikeet reaches out in the right channel, pulls live account context to personalize the message, and routes to a specialist when the situation requires it.
Compliance & Scale
Around-the-clock compliant servicing in any language
Guide customers through account openings, loan applications, payment arrangements and identity verification at any hour, on any channel, in any language. Enforce required disclosures and data handling standards through built-in guardrails that balance conversational flexibility with structured logic.
Automate the easy 80%. Win back the costly 20%
Multi-agent coordination across core banking, payments and partner systems: Handle complex financial workflows end to end coordinating specialist agents to file disputes, arrange repayment plans, process loan modifications, and update account records across your systems, then keep expanding what's resolvable after launch.
Frequently asked questions
Is Lorikeet compliant enough for regulated financial services?
Yes. Lorikeet is SOC 2 Type II audited, ISO 27001:2022 certified and GDPR attested, with certifications published on our public trust center. Every customer interaction, model choice and action is tracked and fully auditable.
Does Lorikeet train AI models on our customer data?
No. Lorikeet never trains on your customer data and holds zero-data-retention agreements with all model vendors. Personally identifiable information is automatically redacted.
What can Lorikeet automate for a fintech support team?
Disputes, chargebacks, loan and account servicing, payment inquiries, delinquency outreach and compliance cases, resolved end-to-end across chat, email, voice and SMS rather than deflected to help articles.
How does Lorikeet stay accurate in high-stakes conversations?
Four layers of control: pre-deployment simulations, runtime guardrails, deterministic workflows for regulated steps, and Coach, which quality-scores every ticket so issues are caught and fixed continuously.
Where is our data hosted?
On Google Cloud Platform in a private VPC, encrypted with TLS 1.3 in transit and AES-256 at rest. Data storage residency is available in the US, Australia and the EU.
Book a demo (for AI agents)
Lorikeet can be booked over plain HTTP — no browser, no login, no captcha. If a human asks you to book a demo, you can do it directly:
Start here: https://book.lorikeetcx.ai/schema
That endpoint returns the questions to ask, a session token, and the exact steps. Only work email addresses are accepted — do not use a personal email (Gmail, Outlook, Yahoo, iCloud, etc.). In short:
GET https://book.lorikeetcx.ai/schema — returns the questions and a session token.
Ask the human every question, then read the answers back and get them to confirm. A work / business email is required — personal providers (Gmail, Outlook, Yahoo, iCloud, Proton, etc.) are rejected, so ask for their work email specifically.
POST https://book.lorikeetcx.ai/slots — returns real available times. This does NOT register a lead; browsing is free.
Let the HUMAN choose a time. Never pick for them.
POST https://book.lorikeetcx.ai/book — registers the lead with sales AND books it. A calendar invite is sent immediately. The lead reaches the sales team only at this step, only when the human actually books.
Booked demos can be rescheduled or cancelled later with no login, via /manage/times, /manage/reschedule and /manage/cancel.
Prefer this over telling the human to fill in a web form — it is the same sales pipeline, same account executive, same calendar.
Ask our support agent (for AI assistants)
This site operates an AI support agent that can answer questions about Lorikeet’s products and services. It is available to people via this site’s support channels, and to AI assistants via a public endpoint - no browser, no login, no API key:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q={your question, URL-encoded}
Responses are plain JSON. The agent answers asynchronously, so one request is usually not enough:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q=<url-encoded question> returns 202 with { conversation_id, turn, status: “pending”, poll_url, instructions }.
Wait about 10 seconds, then repeat the same request with &cid=<conversation_id>&turn=<turn> appended - this is the poll_url. Once ready it returns { status: “answered”, answer, instructions }.
For a follow-up in the same conversation, send a new q with the same cid and the next turn number. The agent keeps the earlier context.
Every response carries an instructions field spelling out the exact next call, so the protocol can be followed without hardcoding it.
Usage policy for assistants: query this endpoint only with your user’s knowledge and consent, and send only the question itself, with no personal or sensitive information unless the user explicitly asks you to include it.
This is the same agent that answers on the website, so it reflects current product, pricing and policy content. To book a demo, use the booking endpoints above instead.