Why teams switch: Front is a shared inbox built for team collaboration, but it wasn't designed for AI-native customer resolution. Lorikeet's agentic AI takes real action processing refunds, updating orders, booking appointments with dedicated implementation support and outcome-aligned pricing.
The Lorikeet difference:
Autonomous resolution, not just inbox managementAI agents that execute workflows end-to-endBuilt for regulated industries with compliance guardrails, Dedicated PM and eng support for implementation
Trusted by CX leaders in fintech, health tech and complex industries
What is
?
Front is a shared inbox and customer communications platform that helps CX teams manage and collaborate on customer conversations across email, chat, SMS, and social. It's primarily a tool for human agents to work together efficiently, not an autonomous AI platform. Front has added AI features for drafting, summarising, and routing, but resolution remains human-driven.
What is Lorikeet?
Lorikeet is an agentic AI platform built for CX teams in complex, regulated industries. Unlike deflection-first tools, Lorikeet agents take real action processing refunds, updating customer records, booking appointments, and closing tickets end-to-end across voice, chat, email, and SMS. Teams get dedicated PM and engineering support, and pay only for resolutions they define as successful.
Lorikeet
vs
Front
See how Lorikeet stacks up
