Lorikeet vs Fin
Lorikeet vs Front
Lorikeet
vs
vs
Front
Purpose-built AI agents vs shared inbox with AI add-ons
Configurable AI for CX in regulated industries
Configurable AI for CX in regulated industries
Purpose-built AI agents vs shared inbox with AI add-ons
Why teams switch: Front is a shared inbox built for team collaboration, but it wasn't designed for AI-native customer resolution. Lorikeet's agentic AI takes real action processing refunds, updating orders, booking appointments with dedicated implementation support and outcome-aligned pricing.
The Lorikeet difference:
Autonomous resolution, not just inbox managementAI agents that execute workflows end-to-endBuilt for regulated industries with compliance guardrails, Dedicated PM and eng support for implementation
See it in action.
See it in action.
See it in action.
Trusted by CX leaders in fintech, health tech and complex industries
What is Front?
Front is a shared inbox and customer communications platform that helps CX teams manage and collaborate on customer conversations across email, chat, SMS, and social. It's primarily a tool for human agents to work together efficiently, not an autonomous AI platform. Front has added AI features for drafting, summarising, and routing, but resolution remains human-driven.
What is Lorikeet?
Lorikeet is an agentic AI platform built for CX teams in complex, regulated industries. Unlike deflection-first tools, Lorikeet agents take real action: processing refunds, updating customer records, booking appointments, and closing tickets end-to-end across voice, chat, email, and SMS. Teams get dedicated PM and engineering support, and pay only for resolutions they define as successful.
Lorikeet
vs
Front
See how Lorikeet stacks up
| Features | Lorikeet | Front |
|---|---|---|
Autonomous multi-step resolutionAI agents that execute complete workflows end-to-end without human intervention | ||
Action-taking in systems of recordProcess refunds, update orders, modify accounts directly in your tools | ||
Built for regulated industriesPurpose-built compliance framework for fintech, health tech, and complex verticals | ||
Configurable compliance guardrailsPolicy-aware AI with approval workflows for sensitive actions | ||
Team of specialist AI agentsMultiple agents with distinct roles working together on complex issues | ||
Omnichannel supportEmail, chat, SMS, voice, and social in one platform | ||
AI-assisted responsesAI-generated reply suggestions for human agents | ||
Third-party integrationsConnect with CRMs, payment systems, and other tools | ||
Complete audit trailsFull transparency into AI reasoning, actions taken, and compliance checks | Basic | |
Shared inbox collaborationTeam visibility, assignments, and collision detection | ||
Dedicated implementation supportAI PMs and engineering teams to help configure and optimize | ||
Outcome-aligned pricingPay based on successful resolutions, not seat count |
| Features | Lorikeet | Front |
|---|---|---|
Autonomous multi-step resolutionAI agents that execute complete workflows end-to-end without human intervention | ||
Action-taking in systems of recordProcess refunds, update orders, modify accounts directly in your tools | ||
Built for regulated industriesPurpose-built compliance framework for fintech, health tech, and complex verticals | ||
Configurable compliance guardrailsPolicy-aware AI with approval workflows for sensitive actions | ||
Team of specialist AI agentsMultiple agents with distinct roles working together on complex issues | ||
Omnichannel supportEmail, chat, SMS, voice, and social in one platform | ||
AI-assisted responsesAI-generated reply suggestions for human agents | ||
Third-party integrationsConnect with CRMs, payment systems, and other tools | ||
Complete audit trailsFull transparency into AI reasoning, actions taken, and compliance checks | Basic | |
Shared inbox collaborationTeam visibility, assignments, and collision detection | ||
Dedicated implementation supportAI PMs and engineering teams to help configure and optimize | ||
Outcome-aligned pricingPay based on successful resolutions, not seat count |
Built for autonomous resolution
Lorikeet AI agents resolve issues end-to-end—not just route messages to the right inbox.
Built for autonomous resolution
Lorikeet AI agents resolve issues end-to-end—not just route messages to the right inbox.
Works alongside any helpdesk
Integrates with Front, Zendesk, Intercom, and any ticketing system—no rip-and-replace required.
Works alongside any helpdesk
Out of box integration with Intercom, Zendesk, and any other ticketing system available
AI-native, not AI-bolted-on
Unlike Front's add-on AI features, Lorikeet was built from the ground up for agentic action-taking.
AI-native, not AI-bolted-on
Unlike Front's add-on AI features, Lorikeet was built from the ground up for agentic action-taking.
Customers love us
Lorikeet is preferred over Front for autonomous resolution, configurability and compliance
Customers love us
Lorikeet is preferred over Front for autonomous resolution, configurability and compliance
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
10 questions to evaluate an agentic AI platform for CX
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149