Lorikeet
vs
Lorikeet vs Fin
Lorikeet vs Sierra
Lorikeet vs Sierra
vs
Sierra
Enterprise AI Without the Build Cycle
Enterprise AI Without the Build Cycle
Enterprise AI Without the Build Cycle
Why teams switch: Get enterprise outcomes without services-heavy implementation. Team of specialist agents with reusable playbooks your ops team can evolve over time.
The Lorikeet difference:
Specialized agents for tagging, resolution, QA
Pilot fast → scale predictably
Works with your existing stack
Outcome-aligned pricing
Test us. Get a custom demo
Test us. Get a custom demo
Test us. Get a custom demo
Trusted by CX leaders in fintech, health tech and complex industries
Lorikeet
vs
Sierra
See how Lorikeet stacks up
| Lorikeet | Decagon | |
|---|---|---|
Agentic workflows | Yes, Orchestrated resolution + complex actions | Yes - RAG, natural language workflows |
Integration with Intercom | ||
Low latency voice AI | ||
Agentic workflows, not just FAQ | ||
Configurable for complex, regulated use cases | ||
Price by resolution | Yes - <0.80 | Yes - 0.99 |
You define satisfactory 'resolution' | No, Fin's definition of resolution | |
PM and Engineering support | ||
Customer memory after interruption | ||
Proactive Coach to improve quality | ||
A/B testing and QA features |
Built for complexity and compliance
Unlike Sierra, you can use Lorikeet for the most complex, regulated use cases where customers need action taking
Built for complexity and compliance
Unlike Sierra, you can use Lorikeet for the most complex, regulated use cases where customers need action taking
Built for complexity and compliance
Unlike Sierra, you can use Lorikeet for the most complex, regulated use cases where customers need action taking
Built for complexity and compliance
Unlike Sierra, you can use Lorikeet for the most complex, regulated use cases where customers need action taking
Plugs easily into any ticketing system
Instant integration with Intercom, Zendesk, Salesforce and any other ticketing system available
Plugs easily into any ticketing system
Instant integration with Intercom, Zendesk, Salesforce and any other ticketing system available
Plugs easily into any ticketing system
Instant integration with Intercom, Zendesk, Salesforce and any other ticketing system available
Plugs easily into any ticketing system
Instant integration with Intercom, Zendesk, Salesforce and any other ticketing system available
Endlessly configurable agents
Unlike Sierra, we deploy in days not months. Our scale and enterprise plans include AI PMs and engineering teams to build custom workflows for complex, regulated use cases
Endlessly configurable agents
Unlike Sierra, we deploy in days not months. Our scale and enterprise plans include AI PMs and engineering teams to build custom workflows for complex, regulated use cases
Endlessly configurable agents
Unlike Sierra, we deploy in days not months. Our scale and enterprise plans include AI PMs and engineering teams to build custom workflows for complex, regulated use cases
Endlessly configurable agents
Unlike Sierra, we deploy in days not months. Our scale and enterprise plans include AI PMs and engineering teams to build custom workflows for complex, regulated use cases
Lorikeet
Sierra
Agentic workflows
Yes - multi-agent orchestration
No
QA, analytics and agent coaching
Yes - via Lorikeet Coach
No - Limited
Configurability
Yes
Limited - labor intensive
Complex workflows
Yes - Handles complex, multi-step requests
No - limited to enterprise requests
Deployment in days
Yes
No - 3-6 months
Pricing based on success
Yes - pay per resolution
No - enterprise pricing
Best fit
Teams wanting speed + governance + scale
Large orgs with resources to deploy
Agentic workflows
Lorikeet
Yes - multi-agent orchestration
Sierra
No
QA, analytics and agent coaching
Lorikeet
Yes - via Lorikeet Coach
Sierra
No - Limited
Configurability
Lorikeet
Yes
Sierra
Limited - labor intensive
Complex workflows
Lorikeet
Yes - Handles complex, multi-step requests
Sierra
No - limited to enterprise requests
Deployment in days
Lorikeet
Yes
Sierra
No - 3-6 months
Pricing based on success
Lorikeet
Yes - pay per resoltuion
Sierra
No - enterprise pricing
Best fit
Lorikeet
Teams wanting speed + governance + scale
Sierra
Large orgs ok with heavier implementation
Customers love us
Lorikeet is preferred over Sierra for performance, configurability and compliance
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
Customers love us
Lorikeet is preferred over Sierra for performance, configurability and compliance
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
Customers love us
Lorikeet is preferred over Sierra for performance, configurability and compliance
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
Customers love us
Lorikeet is preferred over Sierra for performance, configurability and compliance
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
10 questions to evaluate an agentic AI platform for CX
1. Can it execute multi-step workflows, not just answer questions?
1. Can it execute multi-step workflows, not just answer questions?
1. Can it execute multi-step workflows, not just answer questions?
1. Can it execute multi-step workflows, not just answer questions?
2. Can it take real actions in systems of record?
2. Can it take real actions in systems of record?
2. Can it take real actions in systems of record?
2. Can it take real actions in systems of record?
3. Does it preserve context across channels?
3. Does it preserve context across channels?
3. Does it preserve context across channels?
3. Does it preserve context across channels?
4. How does it handle escalation and human handoff?
4. How does it handle escalation and human handoff?
4. How does it handle escalation and human handoff?
4. How does it handle escalation and human handoff?
5. What are the guardrails for policy and compliance?
5. What are the guardrails for policy and compliance?
5. What are the guardrails for policy and compliance?
5. What are the guardrails for policy and compliance?
6. What's the true measure of resolution quality?
6. What's the true measure of resolution quality?
6. What's the true measure of resolution quality?
6. What's the true measure of resolution quality?
7. What does post-deployment iteration look like?
7. What does post-deployment iteration look like?
7. What does post-deployment iteration look like?
7. What does post-deployment iteration look like?
8. Can it maintain audit trails and explain reasoning?
8. Can it maintain audit trails and explain reasoning?
8. Can it maintain audit trails and explain reasoning?
8. Can it maintain audit trails and explain reasoning?
9. Have you tested with difficult real-world cases?
9. Have you tested with difficult real-world cases?
9. Have you tested with difficult real-world cases?
9. Have you tested with difficult real-world cases?
10. Can it meet your security and data requirements?
10. Can it meet your security and data requirements?
10. Can it meet your security and data requirements?
10. Can it meet your security and data requirements?
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149