Lorikeet
vs
Lorikeet vs Fin
vs
Fin
Configurable AI for customer experience in regulated industries
Configurable AI for CX in regulated industries
Configurable AI for customer experience in regulated industries
Configurable AI for CX in regulated industries
Why teams switch: When deflection isn't enough, Lorikeet AI takes action—updates orders, processes refunds, books appointments. Get dedicated implementation support with outcome-aligned pricing based on successful resolutions.
The Lorikeet difference:
Action-taking, not just answering
Team of specialist agents
Highly configurable, with PM and eng support to implement
Built for regulated industries
See it in action.
See it in action.
See it in action.
Trusted by CX leaders in fintech, health tech and complex industries
What is Fin?
Fin is Intercom's native AI agent, built to deflect support tickets using your existing Intercom knowledge base and help centre content. It works best for teams already on Intercom who want to automate simple FAQ-style queries across chat. Fin charges $0.99 per "resolution" using Intercom's own definition of what counts as resolved, not yours.
What is Lorikeet?
Lorikeet is an agentic AI platform built for CX teams in complex, regulated industries. Unlike deflection-first tools, Lorikeet agents take real action processing refunds, updating customer records, booking appointments, and closing tickets end-to-end across voice, chat, email, and SMS. Teams get dedicated PM and engineering support, and pay only for resolutions they define as successful.
Lorikeet
vs
Fin
See how Lorikeet stacks up
Built for complexity and compliance
Lorikeet handles the most complex, regulated use cases where customers need action.
Built for complexity and compliance
Lorikeet handles the most complex, regulated use cases where customers need action.
Plugs easily into Intercom
Instant integration with Intercom, Zendesk, and any other ticketing system available
Plugs easily into Intercom
Out of box integration with Intercom, Zendesk, and any other ticketing system available
Endlessly configurable agents
Unlike Fin, we deploy AI PMs and engineering teams to enable agentic-action taking
Endlessly configurable agents
Unlike Fin, we deploy AI PMs and engineering teams to enable agentic-action taking
Lorikeet
Fin
SMS, chat and email
Integration with Intercom
Low latency voice AI
Agentic workflows, not just FAQ
Configurable for complex, regulated use cases
Price by resolution
Yes - <0.80
Yes - 0.99
You define satisfactory ‘resolution’
No, Fin’s definition of resolution
PM and Engineering support
Customer memory after interruption
Proactive Coach to improve quality
A/B testing and QA features
SMS, chat and email
Lorikeet
Fin
Integration with Intercom
Lorikeet
Fin
Low latency voice AI
Lorikeet
Fin
Agentic workflows, not just FAQ
Lorikeet
Fin
Configurable for complex, regulated use cases
Lorikeet
Fin
Price by resolution
Lorikeet
Yes - <0.80
Fin
Yes - 0.99
You define satisfactory ‘resolution’
Lorikeet
Fin
No, Fin’s definition of resolution
PM and Engineering support
Lorikeet
Fin
Customer memory after interruption
Lorikeet
Fin
Proactive Coach to improve quality
Lorikeet
Fin
A/B testing and QA features
Lorikeet
Fin
Customers love us
Lorikeet is preferred over Fin for performance, configurability and compliance
Customers love us
Lorikeet is preferred over Fin for performance, configurability and compliance
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
10 questions to evaluate an agentic AI platform for CX
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149