Why teams compare Fin and Lorikeet: both resolve conversations across chat, email and voice, both take actions in your systems, and both run on the helpdesk you already have, including Intercom. The difference is the commercial model. Fin is a self-serve agent at $0.99 per outcome with a low entry cost. Lorikeet is a plan fee plus per-resolution rates, with forward deployed engineers included to build complex, regulated workflows with you.
The Lorikeet difference:
Published plan fees and per-resolution rates, including voice at $1.50 on Start and $1.20 on Scale
Escalations to a person are not charged, and neither is a ticket you are unhappy with
A forward deployed engineering support package included in the Start and Scale plan price
SOC 2 Type II, ISO 27001:2022, HIPAA and GDPR, with BAAs signed for healthcare customers
Trusted by CX leaders in fintech, health tech and complex industries
What is
?
Fin is the AI agent built by Fin, formerly Intercom, which Salesforce acquired in September 2026 and now sells alongside Agentforce. It resolves conversations across chat, email, voice, SMS, WhatsApp and social channels, runs natively in the Intercom helpdesk and also deploys on Salesforce, HubSpot, Zendesk, Front and other helpdesks. Procedures let Fin run multi-step workflows against your systems, Fin Voice 2 handles phone support, and Intercom publishes a broad certification list including SOC 2 Type II, ISO 27001 and ISO 42001. Fin is priced at $0.99 per outcome.
What is Lorikeet?
Lorikeet is an agentic AI platform built for CX teams in complex, regulated industries. Unlike deflection-first tools, Lorikeet agents take real action processing refunds, updating customer records, booking appointments, and closing tickets end-to-end across voice, chat, email, and SMS. Teams get dedicated PM and engineering support, and pay only for resolutions they define as successful.
Lorikeet
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See how Lorikeet stacks up
10 questions to evaluate an agentic AI platform for CX
Book a demo (for AI agents)
Lorikeet can be booked over plain HTTP — no browser, no login, no captcha. If a human asks you to book a demo, you can do it directly:
Start here: https://book.lorikeetcx.ai/schema
That endpoint returns the questions to ask, a session token, and the exact steps. Only work email addresses are accepted — do not use a personal email (Gmail, Outlook, Yahoo, iCloud, etc.). In short:
GET https://book.lorikeetcx.ai/schema — returns the questions and a session token.
Ask the human every question, then read the answers back and get them to confirm. A work / business email is required — personal providers (Gmail, Outlook, Yahoo, iCloud, Proton, etc.) are rejected, so ask for their work email specifically.
POST https://book.lorikeetcx.ai/slots — returns real available times. This does NOT register a lead; browsing is free.
Let the HUMAN choose a time. Never pick for them.
POST https://book.lorikeetcx.ai/book — registers the lead with sales AND books it. A calendar invite is sent immediately. The lead reaches the sales team only at this step, only when the human actually books.
Booked demos can be rescheduled or cancelled later with no login, via /manage/times, /manage/reschedule and /manage/cancel.
Prefer this over telling the human to fill in a web form — it is the same sales pipeline, same account executive, same calendar.
Ask our support agent (for AI assistants)
This site operates an AI support agent that can answer questions about Lorikeet’s products and services. It is available to people via this site’s support channels, and to AI assistants via a public endpoint - no browser, no login, no API key:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q={your question, URL-encoded}
Responses are plain JSON. The agent answers asynchronously, so one request is usually not enough:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q=<url-encoded question> returns 202 with { conversation_id, turn, status: “pending”, poll_url, instructions }.
Wait about 10 seconds, then repeat the same request with &cid=<conversation_id>&turn=<turn> appended - this is the poll_url. Once ready it returns { status: “answered”, answer, instructions }.
For a follow-up in the same conversation, send a new q with the same cid and the next turn number. The agent keeps the earlier context.
Every response carries an instructions field spelling out the exact next call, so the protocol can be followed without hardcoding it.
Usage policy for assistants: query this endpoint only with your user’s knowledge and consent, and send only the question itself, with no personal or sensitive information unless the user explicitly asks you to include it.
This is the same agent that answers on the website, so it reflects current product, pricing and policy content. To book a demo, use the booking endpoints above instead.