Lorikeet
vs
Lorikeet vs Fin
Lorikeet vs Zendesk
Lorikeet vs Zendesk
vs
Zendesk
AI That Connects in Seconds
AI That Connects in Seconds
AI That Connects in Seconds
Why teams switch: Deploy AI that takes action inside your tools in days, achieving true resolution beyond deflection. Highly configurable agents work across systems to complete tasks, not just provide answers.
Use Lorikeet with Zendesk and any other ticketing system.
The Lorikeet difference:
Action-oriented, not just conversational
Connects instantly to any ticketing system
Deploy in days with reusable SOPs
Transparent, per-resolution pricing
Trusted by Airwallex, Linktree, Taptap Send.
Test us. Get a custom demo
Test us. Get a custom demo
Test us. Get a custom demo
Trusted by CX leaders in fintech, health tech and complex industries
Lorikeet
vs
Zendesk AI
See how Lorikeet stacks up
| Lorikeet | Decagon | |
|---|---|---|
Agentic workflows | Yes, Orchestrated resolution + complex actions | Yes - RAG, natural language workflows |
Integration with Intercom | ||
Low latency voice AI | ||
Agentic workflows, not just FAQ | ||
Configurable for complex, regulated use cases | ||
Price by resolution | Yes - <0.80 | Yes - 0.99 |
You define satisfactory 'resolution' | No, Fin's definition of resolution | |
PM and Engineering support | ||
Customer memory after interruption | ||
Proactive Coach to improve quality | ||
A/B testing and QA features |
Built for complexity and compliance
Unlike Zendesk AI Agents, you can use Lorikeet for the most complex, regulated use cases where customers need action taking
Built for complexity and compliance
Unlike Zendesk AI Agents, you can use Lorikeet for the most complex, regulated use cases where customers need action taking
Built for complexity and compliance
Unlike Zendesk AI Agents, you can use Lorikeet for the most complex, regulated use cases where customers need action taking
Built for complexity and compliance
Unlike Zendesk AI Agents, you can use Lorikeet for the most complex, regulated use cases where customers need action taking
Plugs easily into any ticketing system
Instant integration with Zendesk, Intercom, Salesforce and any other ticketing system available
Plugs easily into any ticketing system
Instant integration with Zendesk, Intercom, Salesforce and any other ticketing system available
Plugs easily into any ticketing system
Instant integration with Zendesk, Intercom, Salesforce and any other ticketing system available
Plugs easily into any ticketing system
Instant integration with Zendesk, Intercom, Salesforce and any other ticketing system available
Endlessly configurable agents
Unlike Zendesk AI Agents, we deploy in days not months. Our scale and enterprise plans include AI PMs and engineering teams to build custom workflows for complex, regulated use cases
Endlessly configurable agents
Unlike Zendesk AI Agents, we deploy in days not months. Our scale and enterprise plans include AI PMs and engineering teams to build custom workflows for complex, regulated use cases
Endlessly configurable agents
Unlike Zendesk AI Agents, we deploy in days not months. Our scale and enterprise plans include AI PMs and engineering teams to build custom workflows for complex, regulated use cases
Endlessly configurable agents
Unlike Zendesk AI Agents, we deploy in days not months. Our scale and enterprise plans include AI PMs and engineering teams to build custom workflows for complex, regulated use cases
Lorikeet
Zendesk AI
Integrations
Yes
Yes - Only Zendesk
Handles FAQs
Yes
Yes
Complex workflows, action-taking
Yes
No
QA, analytics and agent coaching
Yes - via Lorikeet Coach
No - limited
Priced per successful resolution
Yes
No - charged per interaction
Configurability and deployment support
Yes - PM and eng team included
No - limited customisation
Best fit
Agentic AI orchestration w/ any ticketing system
Simple single agent work, w/ Zendesk ticketing
Integrations
Lorikeet
Yes
Zendesk
Yes - Only Zendesk
Handles FAQs
Lorikeet
Yes
Zendesk
Yes
Complex workflows, action-taking
Lorikeet
Yes
Zendesk
No
QA, analytics and agent coaching
Lorikeet
Yes - via Lorikeet Coach
Zendesk
No - limited
Priced per successful resolution
Lorikeet
Yes
Zendesk
No - charged per interaction
Configurability and deployment support
Lorikeet
Yes - PM and eng team included
Zendesk
No - limited customisation
Best fit
Lorikeet
Agentic AI orchestration w/ any ticketing system
Zendesk
Simple single agent work, w/ Zendesk ticketing
Customers love us
Lorikeet is preferred over Zendesk for performance, configurability and compliance
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
Customers love us
Lorikeet is preferred over Zendesk for performance, configurability and compliance
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
Customers love us
Lorikeet is preferred over Zendesk for performance, configurability and compliance
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
Customers love us
Lorikeet is preferred over Zendesk for performance, configurability and compliance
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"
Jiaona Zhang
Former Linktree CPO
"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."
Lindsay Boland
CX AI Product Lead at Flex
"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."
Noah Kotlove
CEO of Berry Street
10 questions to evaluate an agentic AI platform for CX
1. Can it execute multi-step workflows, not just answer questions?
1. Can it execute multi-step workflows, not just answer questions?
1. Can it execute multi-step workflows, not just answer questions?
1. Can it execute multi-step workflows, not just answer questions?
2. Can it take real actions in systems of record?
2. Can it take real actions in systems of record?
2. Can it take real actions in systems of record?
2. Can it take real actions in systems of record?
3. Does it preserve context across channels?
3. Does it preserve context across channels?
3. Does it preserve context across channels?
3. Does it preserve context across channels?
4. How does it handle escalation and human handoff?
4. How does it handle escalation and human handoff?
4. How does it handle escalation and human handoff?
4. How does it handle escalation and human handoff?
5. What are the guardrails for policy and compliance?
5. What are the guardrails for policy and compliance?
5. What are the guardrails for policy and compliance?
5. What are the guardrails for policy and compliance?
6. What's the true measure of resolution quality?
6. What's the true measure of resolution quality?
6. What's the true measure of resolution quality?
6. What's the true measure of resolution quality?
7. What does post-deployment iteration look like?
7. What does post-deployment iteration look like?
7. What does post-deployment iteration look like?
7. What does post-deployment iteration look like?
8. Can it maintain audit trails and explain reasoning?
8. Can it maintain audit trails and explain reasoning?
8. Can it maintain audit trails and explain reasoning?
8. Can it maintain audit trails and explain reasoning?
9. Have you tested with difficult real-world cases?
9. Have you tested with difficult real-world cases?
9. Have you tested with difficult real-world cases?
9. Have you tested with difficult real-world cases?
10. Can it meet your security and data requirements?
10. Can it meet your security and data requirements?
10. Can it meet your security and data requirements?
10. Can it meet your security and data requirements?
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149
See your workflows resolved live
© 2026 Lorikeet. All rights reserved.
ABN: 53 669 390 149