Lorikeet vs Zendesk AI: AI Customer Service Comparison (2026)

Lorikeet

vs

Lorikeet vs Fin

Lorikeet vs Zendesk

vs

Zendesk

AI That Connects in Seconds

Why teams switch: Deploy AI that takes action inside your tools in days, achieving true resolution beyond deflection. Highly configurable agents work across systems to complete tasks, not just provide answers.

Use Lorikeet with Zendesk and any other ticketing system.

The Lorikeet difference:

Action-oriented, not just conversational
Connects instantly to any ticketing system
Deploy in days with reusable SOPs
Transparent, per-resolution pricing

Trusted by Airwallex, Linktree, Taptap Send.

Test us. Get a custom demo

Trusted by CX leaders in fintech, health tech and complex industries

What is Zendesk AI?

Zendesk is one of the world's largest customer service platforms, and Zendesk AI is its suite of AI capabilities built on top of its existing ticketing and help desk infrastructure. It uses AI to auto-classify tickets, suggest responses, and deflect queries to self-service. Zendesk AI is an enhancement to an established help desk, not a purpose-built agentic platform.

What is Lorikeet?

Lorikeet is an agentic AI platform built for CX teams in complex, regulated industries. Unlike deflection-first tools, Lorikeet agents take real action — processing refunds, updating customer records, booking appointments, and closing tickets end-to-end across voice, chat, email, and SMS. Teams get dedicated PM and engineering support, and pay only for resolutions they define as successful.

Lorikeet

vs

Zendesk AI

See how Lorikeet stacks up

Lorikeet

Decagon

Agentic workflows

Yes, Orchestrated resolution + complex actions

Yes - RAG, natural language workflows

Integration with Intercom

Low latency voice AI

Agentic workflows, not just FAQ

Configurable for complex, regulated use cases

Price by resolution

Yes - <0.80

Yes - 0.99

You define satisfactory 'resolution'

No, Fin's definition of resolution

PM and Engineering support

Customer memory after interruption

Proactive Coach to improve quality

A/B testing and QA features

Built for complexity and compliance

Unlike Zendesk AI Agents, you can use Lorikeet for the most complex, regulated use cases where customers need action taking

Built for complexity and compliance

Unlike Zendesk AI Agents, you can use Lorikeet for the most complex, regulated use cases where customers need action taking

Plugs easily into any ticketing system

Instant integration with Zendesk, Intercom, Salesforce and any other ticketing system available

Plugs easily into any ticketing system

Instant integration with Zendesk, Intercom, Salesforce and any other ticketing system available

Endlessly configurable agents

Unlike Zendesk AI Agents, we deploy in days not months. Our scale and enterprise plans include AI PMs and engineering teams to build custom workflows for complex, regulated use cases

Endlessly configurable agents

Unlike Zendesk AI Agents, we deploy in days not months. Our scale and enterprise plans include AI PMs and engineering teams to build custom workflows for complex, regulated use cases

Lorikeet

Zendesk AI

Integrations

Yes

Yes - Only Zendesk

Handles FAQs

Yes

Complex workflows, action-taking

Yes

QA, analytics and agent coaching

Yes - via Lorikeet Coach

No - limited

Priced per successful resolution

Yes

No - charged per interaction

Configurability and deployment support

Yes - PM and eng team included

No - limited customisation

Best fit

Agentic AI orchestration w/ any ticketing system

Simple single agent work, w/ Zendesk ticketing

Integrations

Lorikeet

Yes

Zendesk

Yes - Only Zendesk

Handles FAQs

Lorikeet

Yes

Zendesk

Yes

Lorikeet is preferred over Zendesk for performance, configurability and compliance

Customers love us

Lorikeet is preferred over Zendesk for performance, configurability and compliance

10 questions to evaluate an agentic AI platform for CX

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See your workflows resolved live

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ABN: 53 669 390 149

See your workflows resolved live

Get a demo

Product

Pricing

CX ROI Calculator

Customer Stories

Integrations

FAQ

Nominate

Company

About

Careers

Blog

Partnership

Trust Center

ABN: 53 669 390 149

See your workflows resolved live

Get a demo

Product

Pricing

CX ROI Calculator

Customer Stories

Integrations

FAQ

Nominate

Company

About

Careers

Blog

Partnership

Trust Center

ABN: 53 669 390 149

Lorikeet

vs

Lorikeet vs Fin

Lorikeet vs Zendesk

Lorikeet vs Zendesk

vs

Zendesk

AI That Connects in Seconds

AI That Connects in Seconds

AI That Connects in Seconds

Test us. Get a custom demo

Test us. Get a custom demo

Test us. Get a custom demo

Trusted by CX leaders in fintech, health tech and complex industries

Lorikeet

vs

Zendesk AI

Integrations

Handles FAQs

Complex workflows, action-taking

QA, analytics and agent coaching

Priced per successful resolution

Configurability and deployment support

Best fit

Customers love us

"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"

"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."

"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."

"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"

"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."

"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."

"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"

"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."

"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."

"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"

"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."

"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."

Customers love us

"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"

"We tested AI solutions head-to-head and Lorikeet was a winnerin every metric."

"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."

"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"

"We tested AI solutions head-to-head and Lorikeet was a winnerin every metric."

"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."

"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"

"We tested AI solutions head-to-head and Lorikeet was a winnerin every metric."

"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."

"We ran POCs with Fin AI, Decagon, and Lorikeet. Measuring on quality of responses, ability to customize and integrate with other tools and cost, Lorikeet was the clear winner"

"We tested AI solutions head-to-head and Lorikeet was a winnerin every metric."

"Lorikeet has consistently outperformed bigger, hype-ier companies in helping us deliver best-in-class support to our community. The Lorikeet team are obsessed with their customers AND their customers' customers."

10 questions to evaluate an agentic AI platform for CX

See your workflows resolved live

See your workflows resolved live

See your workflows resolved live

"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."

"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."

"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."

"We tested AI solutions head-to-head and Lorikeet was a winner
in every metric."