Why teams switch from Decagon to Lorikeet: Teams choose Lorikeet when they want an agent that can take real actions across systems, including multi-agent architecture that can coordinate with third parties. Lorikeet deploys agent Product Managers and engineering support to help you ramp fast and specializes in complex and compliant industries - fintech, healthtech and more.
The Lorikeet difference:
→ Action-taking, not just FAQ - including agentic coordination between third parties
→ Agent Concierge and customer memory across all channels (voice, SMS, chat, email)
→ Ops-friendly configurability - more knobs and dials available out of the box
→ Pay only per successful resolution - not per interaction
Trusted by CX leaders in fintech, health tech and complex industries
What is Decagon?
Decagon is an AI customer service platform that automates support interactions using conversational AI. Founded in 2023, it's designed for tech-forward companies looking to deflect support volume with an AI agent that integrates with their knowledge base and tools. Decagon focuses on chat-based automation for mid-market companies.
What is Lorikeet?
Lorikeet is an agentic AI platform built for CX teams in complex, regulated industries. Unlike deflection-first tools, Lorikeet agents take real action — processing refunds, updating customer records, booking appointments, and closing tickets end-to-end across voice, chat, email, and SMS. Teams get dedicated PM and engineering support, and pay only for resolutions they define as successful.
Lorikeet
vs
Decagon
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