The future of CX needs
humans more than ever
The future of CX needs humans more than ever
We envision a future where human and AI support agents collaborate to deliver a seamless concierge experience.
We’re looking for people excited to work at the intersection of CX and AI
We envision a future where human and AI support agents collaborate to deliver a seamless concierge experience. We’re looking for people excited to work at the intersection of CX and AI
Open Positions
Here are some open CX roles you might be interested in.
Are you an employer and looking to advertise your role here? Get in touch: cxroles@lorikeetcx.ai.
Huel
Automation & AI Executive
As an Automation & AI Executive at Huel, you’ll design, build, and maintain AI-powered workflows using tools like n8n, APIs, and JavaScript to automate manual tasks, connect systems, and optimize processes across teams.
Tring, England, United Kingdom
Huel
Automation & AI Executive
As an Automation & AI Executive at Huel, you’ll design, build, and maintain AI-powered workflows using tools like n8n, APIs, and JavaScript to automate manual tasks, connect systems, and optimize processes across teams.
Tring, England, United Kingdom
Luminance
Senior Customer Solutions Engineer
As a Senior Customer Solutions Engineer at Luminance, you’ll act as a technical expert on the company’s Legal-Grade™ AI platform, collaborating with Sales, Product, and Customer Success teams to design, build, and implement seamless integrations across enterprise systems like Salesforce, ServiceNow, and Slack.
London, England, United Kingdom
Luminance
Senior Customer Solutions Engineer
As a Senior Customer Solutions Engineer at Luminance, you’ll act as a technical expert on the company’s Legal-Grade™ AI platform, collaborating with Sales, Product, and Customer Success teams to design, build, and implement seamless integrations across enterprise systems like Salesforce, ServiceNow, and Slack.
London, England, United Kingdom
Uniti Group Inc.
Sr Customer Experience Consultant
As Senior Consultant, Customer Experience at Uniti, you will design and lead enterprise-wide customer experience strategies, develop and optimize feedback systems using AI and analytics, and leverage machine learning and NLP tools to monitor sentiment and drive data-based decisions.
United States
Uniti Group Inc.
Sr Customer Experience Consultant
As Senior Consultant, Customer Experience at Uniti, you will design and lead enterprise-wide customer experience strategies, develop and optimize feedback systems using AI and analytics, and leverage machine learning and NLP tools to monitor sentiment and drive data-based decisions.
United States
Additive | Part of Thomson Reuters
Head of Customer Experience
As the first Customer Success Manager at Additive, you’ll drive customer adoption and success for our AI-powered document extraction platform by delivering engaging product demos, troubleshooting issues, and partnering with sales, CSMs, and engineering to ensure seamless support.
San Francisco, CA
Additive | Part of Thomson Reuters
Head of Customer Experience
As the first Customer Success Manager at Additive, you’ll drive customer adoption and success for our AI-powered document extraction platform by delivering engaging product demos, troubleshooting issues, and partnering with sales, CSMs, and engineering to ensure seamless support.
San Francisco, CA
Roku
Senior Customer Support Operations Manager
As Sr. Customer Support Operations Manager at Roku, you’ll design, document, and standardize workflows and SOPs for outsourced support teams, optimize operational processes, and leverage data, AI, and automation to improve efficiency and customer experience.
Austin, TX
Roku
Senior Customer Support Operations Manager
As Sr. Customer Support Operations Manager at Roku, you’ll design, document, and standardize workflows and SOPs for outsourced support teams, optimize operational processes, and leverage data, AI, and automation to improve efficiency and customer experience.
Austin, TX
Caesars Entertainment
Customer Operations Manager
As the Self-Service Customer Operations Manager at Caesars Digital, you’ll lead the design and optimization of self-service and chatbot experiences to enhance customer satisfaction and reduce contact volumes.
Las Vegas, NV
Caesars Entertainment
Customer Operations Manager
As the Self-Service Customer Operations Manager at Caesars Digital, you’ll lead the design and optimization of self-service and chatbot experiences to enhance customer satisfaction and reduce contact volumes.
Las Vegas, NV
Ometria
Customer Support Engineer
As a Customer Support Specialist at Ometria, you’ll deliver exceptional customer support via tickets, calls, and live chat, ensuring fast, accurate solutions and high satisfaction. You’ll investigate technical issues, troubleshoot API and HTML queries, and collaborate with Product, Development, and Customer Success teams to resolve complex cases.
United Kingdom
Ometria
Customer Support Engineer
As a Customer Support Specialist at Ometria, you’ll deliver exceptional customer support via tickets, calls, and live chat, ensuring fast, accurate solutions and high satisfaction. You’ll investigate technical issues, troubleshoot API and HTML queries, and collaborate with Product, Development, and Customer Success teams to resolve complex cases.
United Kingdom
OpenAI
Customer Service Systems Engineer
A technical role focused on building AI-powered systems to streamline and automate customer support operations.As a Support Systems Engineer at OpenAI, you’ll design, build, and optimize scalable systems that power global customer support operations. You’ll develop and automate solutions within Salesforce Service Cloud.
San Francisco, CA
OpenAI
Customer Service Systems Engineer
A technical role focused on building AI-powered systems to streamline and automate customer support operations.As a Support Systems Engineer at OpenAI, you’ll design, build, and optimize scalable systems that power global customer support operations. You’ll develop and automate solutions within Salesforce Service Cloud.
San Francisco, CA
Coinbase
Consumer Senior Program Lead (CX Programs) - Remote in US
As a Program Manager for Coinbase One, you will own and enhance the end-to-end CX experience across Priority Support, Coinbase One Card, and Account Protection, analyze contact drivers to reduce friction, improve customer satisfaction and retention, optimize processes
Remote in US
Coinbase
Consumer Senior Program Lead (CX Programs) - Remote in US
As a Program Manager for Coinbase One, you will own and enhance the end-to-end CX experience across Priority Support, Coinbase One Card, and Account Protection, analyze contact drivers to reduce friction, improve customer satisfaction and retention, optimize processes
Remote in US
Jetstar
Product Specialist - Conversational AI
This role is a **Product Specialist – Conversational AI at Jetstar**, responsible for developing and improving chatbot and voice-bot experiences to enhance customer interactions, collaborating across teams to deliver intelligent automation solutions that balance self-service and human support.
Victoria, Australia
Jetstar
Product Specialist - Conversational AI
This role is a **Product Specialist – Conversational AI at Jetstar**, responsible for developing and improving chatbot and voice-bot experiences to enhance customer interactions, collaborating across teams to deliver intelligent automation solutions that balance self-service and human support.
Victoria, Australia
Qantas
Senior Conversation Designer
This role is for a **Senior Conversation Designer at Qantas**, responsible for leading end-to-end conversational AI design—from strategy and research to implementation and optimisation—creating scalable, user-centric, and brand-aligned experiences that enhance customer interactions through AI-driven dialogue systems.
Sydney, Australia
Qantas
Senior Conversation Designer
This role is for a **Senior Conversation Designer at Qantas**, responsible for leading end-to-end conversational AI design—from strategy and research to implementation and optimisation—creating scalable, user-centric, and brand-aligned experiences that enhance customer interactions through AI-driven dialogue systems.
Sydney, Australia
Amber
Strategy & Operations Analyst (AI Specialist)
The Strategy & Operations Analyst (AI Specialist) role at Amber focuses on leveraging data and AI to improve efficiency, automate workflows, and enhance decision-making across Operations, Product, and Technology
Melbourne, Australia
Amber
Strategy & Operations Analyst (AI Specialist)
The Strategy & Operations Analyst (AI Specialist) role at Amber focuses on leveraging data and AI to improve efficiency, automate workflows, and enhance decision-making across Operations, Product, and Technology
Melbourne, Australia
Boulevard
Support Operations Manager
The Support Operations Manager at Boulevard oversees the tools, systems, and processes that power the Support organization—managing platforms like Salesforce, Intercom, and Jira; driving strategic initiatives; optimizing workflows through automation and data
Remote (United States)
Boulevard
Support Operations Manager
The Support Operations Manager at Boulevard oversees the tools, systems, and processes that power the Support organization—managing platforms like Salesforce, Intercom, and Jira; driving strategic initiatives; optimizing workflows through automation and data
Remote (United States)
Checkr
Director, Customer Support
The Director of Customer Support at Checkr will lead and scale global customer support operations, integrating AI-driven solutions with human empathy to deliver exceptional enterprise-level service and enhance customer satisfaction across Checkr’s rapidly growing client base.
United States
Checkr
Director, Customer Support
The Director of Customer Support at Checkr will lead and scale global customer support operations, integrating AI-driven solutions with human empathy to deliver exceptional enterprise-level service and enhance customer satisfaction across Checkr’s rapidly growing client base.
United States
Wise
AI Implementation Manager
Wise is a global fintech company on a mission to build a borderless money network, and this role drives that vision by leading AI tool implementation, vendor management, and compliance to enhance servicing operations worldwide.
London, United Kingdom
Wise
AI Implementation Manager
Wise is a global fintech company on a mission to build a borderless money network, and this role drives that vision by leading AI tool implementation, vendor management, and compliance to enhance servicing operations worldwide.
London, United Kingdom
Momentous
Customer Experience Director
This Director, Customer Experience (CX) Operations role at Rebel leads the vision, strategy, and optimization of customer experience—driving AI-powered support
Ottawa, ON
Momentous
Customer Experience Director
This Director, Customer Experience (CX) Operations role at Rebel leads the vision, strategy, and optimization of customer experience—driving AI-powered support
Ottawa, ON
TikTok
Senior Product Manager (AI-Powered Customer Support) - Customer Service Platform (San Jose)
The Product Manager role at TikTok focuses on building and scaling AI-driven customer service automation by developing intelligent feedback handling
San Jose, CA
TikTok
Senior Product Manager (AI-Powered Customer Support) - Customer Service Platform (San Jose)
The Product Manager role at TikTok focuses on building and scaling AI-driven customer service automation by developing intelligent feedback handling
San Jose, CA
Moneybox
Head of Customer Operations
The Head of Customer Operations at Moneybox is a senior leader responsible for scaling and optimising customer, AML, and pension operations
London, United Kingdom
Moneybox
Head of Customer Operations
The Head of Customer Operations at Moneybox is a senior leader responsible for scaling and optimising customer, AML, and pension operations
London, United Kingdom
SharkNinja
CX Technology Lead - Self Service, AI and Automation
The CX Technology Lead – Self Service, AI & Automation at SharkNinja is responsible for transforming customer service by designing AI-driven self-service solutions
Leeds, United Kingdom
SharkNinja
CX Technology Lead - Self Service, AI and Automation
The CX Technology Lead – Self Service, AI & Automation at SharkNinja is responsible for transforming customer service by designing AI-driven self-service solutions
Leeds, United Kingdom
Tilt
Shared Services Enablement Analyst
Tilt is hiring a Shared Services Enablement Analyst to drive projects, analyze data, and support QA, L&D, and content operations, enabling structured processes and AI-powered improvements across the organization
United States
Tilt
Shared Services Enablement Analyst
Tilt is hiring a Shared Services Enablement Analyst to drive projects, analyze data, and support QA, L&D, and content operations, enabling structured processes and AI-powered improvements across the organization
United States
K1X, Inc.
Client Support
K1x seeks a Client Support Specialist to deliver responsive, AI-driven customer support and optimize self-service.
United States
K1X, Inc.
Client Support
K1x seeks a Client Support Specialist to deliver responsive, AI-driven customer support and optimize self-service.
United States
Philip Morris International
Manager Conversational AI
PMI seeks a Manager, Conversational AI to design and optimize global AI-powered customer interactions.
London. United Kingdom
Philip Morris International
Manager Conversational AI
PMI seeks a Manager, Conversational AI to design and optimize global AI-powered customer interactions.
London. United Kingdom
Rockstar Games
Manager, Customer Experience Technology Operations
Rockstar Games is hiring a Manager of Customer Experience Technology Operations to lead Zendesk configuration, AI adoption, and tooling optimization, enhancing player support efficiency and self-service.
Manhattan, NY
Rockstar Games
Manager, Customer Experience Technology Operations
Rockstar Games is hiring a Manager of Customer Experience Technology Operations to lead Zendesk configuration, AI adoption, and tooling optimization, enhancing player support efficiency and self-service.
Manhattan, NY
Need inspiration for your JD?
At Lorikeet, we work closely with customers to shape the requirements for CX AI Automation specialist roles that drive successful outcomes. We have developed a JD template based on our learnings for you to leverage too.
© 2025 Lorikeet. All rights reserved.
Need inspiration for your JD?
At Lorikeet, we work closely with customers to shape the requirements for CX AI Automation specialist roles that drive successful outcomes. We have developed a JD template based on our learnings for you to leverage too.
© 2025 Lorikeet. All rights reserved.
Need inspiration for your JD?
At Lorikeet, we work closely with customers to shape the requirements for CX AI Automation specialist roles that drive successful outcomes. We have developed a JD template based on our learnings for you to leverage too.
© 2025 Lorikeet. All rights reserved.