You set long-term goals and every customer gets their own Dreamweaver to help achieve them. Dreamweaver turns your Concierge into a supercharged, always-on account manager that works toward goals over weeks and months, solving any issues the customer raises, reaching out to the customer only when it makes sense, and using whatever channel (voice, sms, chat or email) the customer prefers. Dreamweaver remembers the details of every conversation, so customers don't have to repeat themselves. Whenever and however the customer gets in touch, Dreamweaver knows what they are aiming for and is working on ways to help them get there.

In early results at PayJoy, 30% more new customers used their credit line within 14 days.

“Before Dreamweaver, it was volume-based. Now, it’s strategy-based.”

Luis Pineda

Telesales Operations Manager

You can sign up today to give your customers Lorikeet Dreamweaver. The first 100 signups get $1,000 of free credits.

Who it is for

Lorikeet is for complex and ambitious businesses that earn their customers' trust in the most personal and sensitive parts of their lives, like their health, finances, and insurance. We have helped hundreds of companies solve their hardest customer support issues without compromise. Now, you can create an entirely new, deeper and more meaningful experience for every single customer.

Lorikeet Dreamweaver is a particularly good fit if your company:

• Is ambitious about AI and growing fast

• Has a deep, ongoing relationship with your customers, usually over three months or more

• Has a customer journey with several revenue events, or one large long-term event

What can a Dreamweaver do?

There's no limit to the goals a Dreamweaver can pursue. Here are some examples.

Digital health. A Dreamweaver knows a patient's goals, progress, medications and order status. It notices they're behind on their weight loss goal and haven't refilled their prescription. It remembers that last month they said the side effects were difficult. So it doesn't send a refill reminder. It reaches out on their preferred channel, at a time that suits them, to ask how they're feeling and book a follow-up call with a nurse.

“Setting up goals for Dreamweaver is fast and easy, and we’re excited about the results we’re seeing already.”

Tim Doyle

SVP, Hims International

Fintech. A Dreamweaver knows a customer's financial goals, credit utilization, income and financial history. The customer wants to build their credit score, and they've been approved for a credit line they haven't set up. Their Dreamweaver explains how the credit line can help with their goal and walks them through setup.

Insurance. A Dreamweaver sees that a storm passed through the town where its customer lives. It texts them to check that they're safe and ask if their house was damaged. The homeowner says their roof was damaged. Their Dreamweaver guides them through starting a claim, contacts the claims team and books an assessor to visit.

Until now this type of deep, thoughtful and proactive service was reserved for the richest people and biggest companies. Not any more. Lorikeet Dreamweaver is democratising incredible service.

How it works

Until now, customer AI agents have needed instructions for every situation: a SOP, a workflow, a campaign for an audience. That works well inside a single conversation. But customers don't think about you one conversation at a time. They experience your brand as a set of interactions over time that help them achieve their goals (like improving their credit or losing weight).

Ultra luxury products and enterprise B2B companies solve for this by giving customers dedicated account managers who develop and execute a personalized plan to make the customers happy and successful. But for every other business the economics of this haven’t stacked up, until now.

Now you can provision a Lorikeet Dreamweaver for every customer. You give it north star goals (like conversion to an outcome, retention, or lifetime value). Dreamweavers figure out exactly what your customer needs and what to do next by learning about the customer’s preferences and past interactions with your brand.

Lorikeet Dreamweaver has three core capabilities:

1. Dreamweavers continuously work toward your goals. They wake up on a schedule, or when something happens, like a change in product usage, new customer context, or a support request. When they wake, they look at everything about that customer and decide the best next step given the context and goals.

2. Each Dreamweaver serves a single customer, and builds a relationship with them over time. It starts with what you already know. For example, the customer signed up on mobile and never opens emails, so it texts them. As their Dreamweaver talks with them, it learns their preferences (like when they reply, and how they like to talk). Most AI agents remember a conversation. Dreamweavers remember the whole person.

3. Dreamweavers learn from your team and each other. Everything a Dreamweaver learns about its customer stays in your account, and your team can add to its context. A note from your team shapes what it does next. Lorikeet learns which approaches work across all your customers, so every Dreamweaver gets better over time, even with new customers it knows little about.

In many ways the best way to figure out how it works is just to give it a try! You can get started today.