The challenge
Breeze helps businesses and consumers convert fiat to stablecoin, and stablecoin to fiat. With best-in-class compliance, accounting, analytics, and insights, Breeze brings the best of web2 into the world of web3.
As a scaling business, we were at a pivotal point in figuring out how to handle customer support while still focusing on growing our company. With a small team, it was impossible to manage everything manually, and we knew we needed a system that was secure and could scale as we grew.
The solution
Lorikeet helped us build a highly automated customer support operation from the get go. With their workflow builder, we were able to set up a system that worked seamlessly with our existing tools, making it easy to handle more customer queries without adding extra staff or feeling overwhelmed.
The result
In 30 days Lorikeet’s agent has been able to independently resolve 40% of our complex support volume (including >90% independent resolution of the tickets it chooses to solve), including questions about KYC reviews, transaction statuses and decline. Thanks to Lorikeet, we’ve been able to provide fast, reliable support even as our customer base grows. We’re still a small team, but Lorikeet has given us the confidence and the foundation we need to scale efficiently.
