Eucalyptus is a digital health provider dedicated to putting patients first. They serve hundreds of thousands of patients across Australia, UK, Germany and Japan clinics that offer comprehensive treatments and ongoing care across various health domains.

With a rapidly growing patient base, the need to manage a high volume of patient support interactions across multiple digital clinics is imperative to the success of the scalability of Eucalyptus’ operations. As a trusted healthcare provider, compromising on patient satisfaction is not an option. Scaling at this pace stretched the capacity of the existing team - median first response times often sat at over 20 hours.