Most AI agents hit a wall when issues require coordination beyond your knowledge base – calling vendors, checking with specialists, or looping in internal teams. In the past, these multiplayer problems meant escalation, delays, and frustrated customers.

This guide shows you how third-party collaboration changes that by enabling AI to spawn specialized agents across phone, email, SMS, and chat – coordinating solutions while keeping customers informed.

You'll learn:

• How to create agent teams that coordinate with internal and external teams and systems

• What controls and guardrails ensure safe, compliant operations

• How to set parameters for the behavior of agent teams

• Why resolving coordination-heavy issues beats deflection for ROI

• Implementation essentials and high-value use cases

Built for support and operations leaders ready to move beyond FAQ automation to solving the complex issues that actually impact customer satisfaction.