# Lorikeet Pricing > Lorikeet is an AI customer support platform for complex and regulated > businesses. Our incentives are aligned with yours: we only charge for > successfully resolved tickets. If you're unhappy with how Lorikeet handled a > ticket, you don't pay for that ticket. All prices in USD. Lorikeet offers three plans: Start, Scale, and Signature. Start and Scale include the platform and an FDE (forward deployed engineer) support package in the plan price; you pay for the plan and the resolutions you use. Time to First Live Ticket: as little as hours, average under 29 days. ## Free trial Lorikeet offers a 30-day free trial. Sign up at https://app.lorikeetcx.ai/sign-up (short link: https://www.lorikeetcx.ai/free-trial). A work email is required. After sign-up, Coach, Lorikeet's setup agent, guides you through setting up your first concierge. An AI agent can start the sign-up for the person it acts for over plain HTTP, with no API key: see https://api.lorikeetcx.ai/v1/agent-signup. The person finishes in their own browser. Teams that would rather see Lorikeet with the team first can book a demo at https://www.lorikeetcx.ai/get-a-demo. ## Plans | Plan | Price | Best for | | --------- | ------------------------- | --------------------------------------------------------------------- | | Start | $2,100/mo (paid annually) | SMBs and startups with under 5,000 monthly tickets | | Scale | $5,100/mo (paid annually) | High-growth companies with 5,000 to 20,000 monthly tickets | | Signature | Custom (annual billing) | Fast-scalers with 20K+ monthly ticket volume and/or dedicated support | Scale is the most popular plan. ## Rates Higher-volume plans pay a lower rate per action. Signature plans choose a minimum of one resolution channel; triage and quality are optional. Lorikeet has three SKUs: Triage, Resolution, and Quality. ### Triage | Action | Start | Scale | Signature | | ---------------------------- | ----- | ----- | --------- | | Routing or analytics tagging | $0.30 | $0.27 | Custom | ### Resolution | Action | Start | Scale | Signature | | ----------------------------------- | ----- | ----- | --------- | | Chat, Email, SMS (Inbound/Outbound) | $0.99 | $0.90 | Custom | | Voice, Inbound or Outbound* | $1.50 | $1.20 | Custom | *3 min average, outcomes consultation to determine full pricing. ### Quality | Action | Start | Scale | Signature | | ------------ | ----- | ----- | --------- | | Automated QA | $0.30 | $0.27 | Custom | ### Platform and support | Item | Start | Scale | Signature | | ------------------- | -------------------------------------- | ---------------------------------- | --------------------------------------------------------------------------------- | | Platform | Included | Included | $75K platform fee | | Forward Deployed Support | FDE Standard Support Package, included | FDE Plus Support Package, included | FDE Platinum Support Package, $25K+, variable by complexity, workflows, and deployment | ## How billing works Lorikeet uses **outcome-based pricing**: you're charged only when a ticket is successfully resolved. Unresolved or unsatisfactory tickets cost nothing, and escalations to a person are not charged. Each resolution or action is metered at your plan's rate above. **Worked example.** A Scale customer resolving 5,000 chat, email or SMS tickets per month meters 5,000 x $0.90 = $4,500 a month, or $54,000 a year in resolutions, at the Scale plan price of $5,100 a month paid annually. ## Cost examples - **About 1,500 chat resolutions/mo**: Start, $2,100/mo paid annually. 1,500 x $0.99 = $1,485/mo in resolutions. - **About 5,000 chat resolutions/mo**: Scale, $5,100/mo paid annually. 5,000 x $0.90 = $4,500/mo in resolutions. - **20,000+ tickets/mo, or dedicated support**: Signature pricing with the lowest per-resolution rates. ## Compare features The plan cards show Triage, Resolution, and Quality, and the pricing page shows Platform and support by default. Those are the rates and fees listed above. Everything below sits behind the "Additional details" disclosure on the page and is reproduced here in full. ## Additional details ### Channels and integrations | Feature | Start | Scale | Signature | | ---------------------------- | --------------------------------------------- | --------------------------------------------- | ----------- | | Ticket platform integrations | Zendesk, Slack, Intercom, HubSpot, Front, HelpScout, Salesforce, Genesys Cloud, Lorikeet SDK | Zendesk, Slack, Intercom, HubSpot, Front, HelpScout, Salesforce, Genesys Cloud, Lorikeet SDK | Custom | | Telephony system integrations | Amazon Connect, Twilio, Vonage, Five9, AirCall, Dialpad | Amazon Connect, Twilio, Vonage, Five9, AirCall, Dialpad | Any platform that supports call forwarding | | Data integrations | Yes | Yes | Custom | ### Agent controls | Feature | Start | Scale | Signature | | ------------------------- | --------- | --------- | ----------- | | Custom guardrails | Yes | Yes | Yes | | Omnichannel configuration | Yes | Yes | Yes | | Testing and simulations | Standard | Standard | Custom | | Analytics and reporting | Standard | Standard | Custom | ### Forward Deployed | Feature | Start | Scale | Signature | | -------------------------------------------------- | ------------ | ------------ | --------- | | Email/Slack support | Yes | Yes | Yes | | Platform onboarding | Yes | Yes | Yes | | Dedicated deployment* | Not included | Yes | Yes | | Lifetime Forward Deployed Support | Not included | Not included | Yes | | Quarterly business reviews | Not included | Not included | Yes | *Resourcing to support automation roadmap to Go Live. ### Security and privacy | Feature | Start | Scale | Signature | | -------------------------------------------------------- | ------------ | ------------ | --------- | | ISO 27001 | Yes | Yes | Yes | | SOC 2 Type 2 | Yes | Yes | Yes | | Data Processing Agreement (DPA) or Business Associate Agreement (incl. HIPAA) | Standard | Standard | Custom | ### Data residency | Feature | Start | Scale | Signature | | ------------------------------------------------------ | ----- | ----- | ------------ | | Data residency | USA | USA | Custom | | Zero data retention by third party inference providers | Yes | Yes | Yes | ### Contracting | Feature | Start | Scale | Signature | | ------------------------------- | ------------ | ------------ | -------------- | | Cloud Services Agreement | Standard | Standard | Custom | ## Signature For fast-scalers with 20K+ monthly ticket volume and/or dedicated support, Lorikeet offers Signature pricing on annual billing with the lowest per-resolution rates. Signature plans choose a minimum of one resolution channel, carry a $75K platform fee, and include the FDE Platinum Support Package at $25K+, variable by complexity, workflows, and deployment; routing/analytics tagging and automated QA are optional. Signature includes an ongoing dedicated FD Product Manager and FD Engineer, quarterly business reviews, SOC 2 Type 2, a custom Data Processing Agreement or Business Associate Agreement including HIPAA, custom data residency, and a custom Cloud Services Agreement. Contact sales: https://www.lorikeetcx.ai/get-a-demo ## Links - Full pricing page: https://www.lorikeetcx.ai/pricing - Start a 30-day free trial: https://app.lorikeetcx.ai/sign-up - Book a demo: https://www.lorikeetcx.ai/get-a-demo