# Lorikeet Pricing

> Lorikeet is an AI customer support platform for complex and regulated
> businesses. You pay **only for successfully resolved tickets** — if you're
> unhappy with how Lorikeet handled a ticket, you don't pay for that ticket.
> Pricing is usage-based on an annual credit allowance. All prices in USD.

Lorikeet offers three plans: Start, Scale, and Enterprise. Every plan has **no
per-seat charges** and **no implementation or platform fees** — you pay for the
plan and the resolutions you use, nothing else.

## Plans

| Plan       | Price                    | Credits / year | Best for                                                    |
| ---------- | ------------------------ | -------------- | ----------------------------------------------------------- |
| Start      | $1,500/mo (billed annually) | 18,000      | SMBs & startups with <5,000 monthly ticket volume           |
| Scale      | $4,000/mo (billed annually) | 48,000      | High-growth companies with 5,000–20,000 monthly ticket volume |
| Enterprise | Custom                   | Custom         | Companies with 20,000+ monthly tickets or complex implementations |

## Credit rates (per ticket)

Every action consumes credits from your annual allowance. Higher-volume plans
pay a lower rate per action.

| Action                                     | Start | Scale | Enterprise |
| ------------------------------------------ | ----- | ----- | ---------- |
| Chat, email, SMS resolution                | 0.95  | 0.80  | Custom     |
| Voice resolution                           | 1.50  | 1.20  | Custom     |
| Routing or analytics tagging (per ticket)  | 0.30  | 0.25  | Custom     |
| Automated QA (per ticket)                  | 0.30  | 0.25  | Custom     |

## How billing works

Lorikeet uses **outcome-based pricing**: you're charged only when a ticket is
successfully resolved. Each plan includes an annual pool of credits, and each
resolution or action draws down credits at your plan's per-ticket rate above.
Unresolved or unsatisfactory tickets cost nothing.

**Worked example.** A Scale customer resolving 5,000 chat/email/SMS tickets per
month consumes 5,000 × 0.80 = 4,000 credits/month, or 48,000 credits/year —
exactly the Scale allowance — for $4,000/month ($48,000/year). Adding voice
resolutions (1.20 credits each) or automated QA (0.25 each) draws down the same
pool. When sustained volume exceeds a plan's allowance, the next tier (or
Enterprise) becomes more cost-effective.

## Cost examples

- **~1,500 chat resolutions/mo** → Start plan, $1,500/mo. 1,500 × 0.95 = 1,425
  credits/mo (17,100/year, within the 18,000 allowance).
- **~5,000 chat resolutions/mo** → Scale plan, $4,000/mo. 5,000 × 0.80 = 4,000
  credits/mo (48,000/year, the full allowance).
- **20,000+ tickets/mo or mixed voice + QA at scale** → Enterprise, custom
  pricing with the lowest per-resolution rates.

## Full plan comparison

| Feature                     | Start                                          | Scale                                               | Enterprise                                       |
| --------------------------- | ---------------------------------------------- | --------------------------------------------------- | ------------------------------------------------ |
| Ticket platform integrations| Zendesk, Intercom, HubSpot, Front, Salesforce  | All                                                 | Custom                                           |
| Data integrations           | Yes                                            | Yes                                                 | Yes                                              |
| Custom guardrails           | Yes                                            | Yes                                                 | Yes                                              |
| Concierge actions           | Yes                                            | Yes                                                 | Yes                                              |
| Testing and simulations     | Unlimited                                      | Unlimited                                           | Unlimited                                        |
| Evaluations & reporting     | Unlimited                                      | Unlimited                                           | Unlimited                                        |
| Dedicated engineering team  | Engineering support for implementation         | Engineering support across entire life of contract  | Custom team across entire life of contract       |
| Security and privacy        | SOC 2 Type 2, ISO 27001, trust center access   | Start + HIPAA BAA                                    | Scale + custom security reviews                  |
| Contracting                 | Standard agreement                             | Standard agreement                                  | Custom agreement                                 |
| Per-seat charges            | None                                           | None                                                | None                                             |
| Implementation / platform fees | None                                        | None                                                | None                                             |

## Enterprise

For teams with 20,000+ monthly tickets or complex, regulated implementations,
Lorikeet offers custom pricing with the lowest per-resolution rates, custom
guardrails, a dedicated engineering team across the life of the contract, HIPAA
BAA plus custom security reviews, and a custom agreement.

Contact sales: https://www.lorikeetcx.ai/get-a-demo

## Links

- Full pricing page: https://www.lorikeetcx.ai/pricing
- Book a demo: https://www.lorikeetcx.ai/get-a-demo