Virtual visit completion rate is the percentage of initiated telehealth sessions that conclude with a completed clinical encounter, including documentation and any necessary prescriptions or referrals.

This differs from appointment completion rate by focusing on visits that start but don't finish—technical failures mid-visit, patient disconnections, provider emergencies, or sessions ended due to scope issues requiring in-person care.

Track the reasons for incomplete visits. Technical failures point to infrastructure investments. Scope issues might indicate better pre-visit screening or patient education needs. Patient disconnections mid-visit could signal UX problems with your platform.

Target 95%+ completion rate for visits that successfully connect. Below 90% suggests problems worth investigating—you're successfully getting patients to show up and connect, then losing them before delivering care.

Related terms: Appointment completion rate, Technical connection success rate, Patient satisfaction score