Appointment completion rate is the percentage of scheduled telehealth appointments that result in a completed virtual visit between patient and provider.

This metric matters because scheduled appointments that don't convert to completed visits represent lost revenue and wasted provider capacity. For telehealth operations, completion rates typically run 15-20% lower than in-person visits due to technical barriers, forgotten appointments, and the ease of simply not showing up when there's no physical commitment.

Track this separately from no-show rate. A patient who shows up but can't complete the visit due to technical issues or provider delays counts differently than one who never appeared. The distinction points to different operational fixes—one is a patient engagement problem, the other is infrastructure or scheduling.

High-performing telehealth operations target 85%+ completion rates. If you're below 75%, look at your reminder cadence, technical onboarding, and scheduling friction before blaming patient behavior.

Related terms: Virtual visit no-show rate, Virtual visit completion rate, Technical connection success rate