With AI transparency baked in, exceptional Linktree support isn’t just possible — it’s the default
Linktree helps millions of creators, entrepreneurs, and brands consolidate their digital presence — curating everything from products to live events, in one flexible link. Their support team handles urgent, high-stakes tickets — like broken QR codes during a live show or login issues derailing sales. With millions of users and time-sensitive edge cases, they needed an AI solution that could act fast and get it right.
They looked at Intercom Fin, Decagon, and Assembled AI, but they lacked the auditability or control needed for high-traffic, brand-sensitive support. “If an AI gives the wrong answer, I need to know why,” said Tom, Senior CX Manager. He wanted full transparency to trace decisions, fix errors, and fine-tune outcomes to workflows.
At Linktree, every second counts, and they finally found an AI partner that can keep up. Lorikeet delivers multi-step logic, granular configuration, and total visibility into how and why every decision is made so Linktree can focus on what really matters — delivering truly exceptional, high-quality experiences to their customers.
After a smooth integration, an eye-opening moment hit...
Switching to Lorikeet wasn’t just a plug-and-play integration — it was a mindset shift. After quickly plugging into Intercom so Lorikeet could work alongside Linktree’s human agents, the team now had a new way of thinking about AI: not as a product tool, but as an independent, collaborative agent.
When it’s all hands on deck, Lorikeet is trained to mitigate high-stakes issues
Lorikeet gave the Linktree team flexibility to build SOPs that reflected how their support actually works. Early workflows included account access issue investigations (with context captured before handoff), refund and cancellation flows tied to 72-hour policies, and dynamic conversations that skip questions their customers already answered.
Lorikeet’s workflows give Linktree the confidence that things will be done right
Linktree’s support experience has to be fast — but never at the cost of trust. Their customers rely on Linktree to drive traffic and revenue in real time. Any delay or confusion can hurt their customers’ business. Lorikeet is configured with clear guardrails: it escalates when a user asks for a human, steps back after multiple failed attempts to resolve, and screens for frustration signals before continuing.
“When Lorikeet hands a ticket over to a human, the investigation’s already been done — the human agent can take the action and get a speedier resolution.”
Tom Pemberton
Senior CX Manager
Lorikeet clears the blockers, so Linktree can focus on real customer impact
Linktree’s support team is faster, sharper, and more focused where it counts. Because Lorikeet handles the bulk of transactional queries, often so seamlessly that customers don’t realize they’re not talking to a person — human agents now spend more time per conversation. And that’s by design. With routine tickets off their plate, agents go deeper on complex, high-impact cases — helping users get more value from Linktree. The result? Exceptional, personalized experiences, at scale.
