Build backend and full-stack systems powering Hopper's AI-driven CX agent and self-serve tools.

Own NZ client retention, complex resolution and growth, using AI tools to scale the operation.

Build AWS AI agents and agentic automation for contact centre and customer service platforms.

Architect conversational AI, GenAI and agentic solutions integrating CCaaS for contact centre automation.

Build multi-agent LLM systems that automate customer support for Coinbase Chat and Help Center.

Design AI-powered conversational experiences, transforming IVR into GenAI/LLM customer journeys.

Drive adoption, renewals and churn mitigation for EMEA accounts using AI and automation tools.

Own the digital guest experience, CRM/loyalty and AI/automation to improve customer engagement.

Test and validate AI self-service solutions and convert support cases into AI-enabled resolutions.

Resolve complex technical issues with AI agents and shape Meta Business Agent's conversational AI support.

Lead order-to-delivery customer care and automate workflows (chatbot rules, email routing) in SAP/Salesforce.

Turn CX data into insights and recommend AI and automation to improve customer service operations.

Drive onboarding, adoption and retention for APAC clients using an AI-first approach and AI tools.

Analyse AI chatbot conversations and optimise digital self-service to improve member experiences.

Own CX outcomes for AI-agent accounts, doing prompt engineering and driving automation.

Keep Raylo's AI support agent sharp, manage automated comms and triage CX escalations.

Own and scale the AI and automation strategy across the entire CX landscape.

Configure Intercom and build and QA AI-powered customer support experiences.

Own the systems, tooling and automation roadmap powering Member Operations.

Design and build agentic AI customer-service experiences to production.

Own support and implementation for an AI social-engagement platform, configuring it for brands.

Lead CX and process transformation, deploying automation, RPA and GenAI tools across ops.

Build the CX operating system, quality and AI tooling that let support agents scale.

Run contact-center IT ops and integrate AI-powered automation to lift customer experience.

Configure Salesforce for CX teams and build AI-assisted automations for post-sales ops.

Manage high-value accounts and guide customers to adopt Clio's AI-powered features.

Design CCaaS contact-center solutions and integrate AI (NLP, chatbots, speech analytics).

Turn enterprise CX requirements into production agentic AI deployments end to end.

Own the support product roadmap and decide where AI and automation improve customer support.

Build automated email and lifecycle journeys across the B2B customer journey using AI tools.

Transform customer service operations and enable AI-assisted servicing, QA and voicebots.

Deploy AI tools across BPO and CX operations, then package them into commercial products.

Consult on CX strategy for BPO campaigns, deploying conversational AI and automation tools.

Lead CX governance, SLAs, and VoC, implementing AI chatbots and automation to improve service quality.

Support users of Anthropic's AI products, debugging APIs and resolving complex technical support cases.

Own AI-powered customer interaction products, driving conversational AI and voice automation roadmaps.

Shape customer service transformation programmes leveraging data and AI to reinvent service operations.

Own the product roadmap for conversational AI across chat, voice, and portals to resolve customer debt.

Design and optimize AI-powered chatbots, agent assist, and self-service journeys for consumer support.

Own CRM and loyalty strategy, building automated customer journeys on MoEngage to drive retention.

Own the customer lifecycle and run automated re-engagement and retention marketing campaigns.

Run an AI-native CX support function on Zoho Desk, managing SLAs, agents, and automation improvements.

Lead a global support team and drive AI-powered, predictive transformation for strategic enterprise customers.

Lead AI-enabled customer support initiatives and own Zendesk AI triage, automation, and deflection.

Optimize AI voice agents and analyze conversation data to improve containment, automation, and CX outcomes.

Design and build AI-powered voice, chat, and email bots and self-service automations for CX support teams.

Onboard customers, drive adoption, and help build AI bots and prompts for a WhatsApp conversational CRM.

Lead AI, GenAI, and conversational AI transformation across contact center and customer service ops.

Drive product and AI adoption, retention, and renewals for JustCall's SMB and Mid-Market customers.

Drive customer adoption and outcomes across a portfolio, using GenAI reflexively to scale execution.

Build Zendesk routing, automation, and AI tooling that powers millions of player support interactions.

Architect conversational AI and contact center CX transformations using LLMs, RAG, and automation.

Design and deploy conversational AI solutions for customer experience and contact center automation.

Build agentic AI and ML systems powering Airbnb's chat, voice, and agent-assist customer support.

Build LLM and GenAI systems powering voice AI for customer service and contact center automation.

Apply ML, NLP, and GenAI to VOC and customer care data to predict risk and improve satisfaction.

Design and deploy agentic AI and automation CX solutions, onboarding enterprise customers onto Ushur.

Build AI-powered workflows and automations that scale Customer Success across the customer lifecycle.

Build and optimize agentic AI and LLM systems that power T-Mobile's customer service automation.

Own CX support AI, chatbots, Zendesk automation, and knowledge management to improve self-service.

Own frontline customer support and improve the AI support tooling and self-serve experience behind it.

Lead a global support team and deploy AI-assisted workflows to scale support and boost platform adoption.

Design AI-powered customer journeys and automated engagement programs that drive adoption and retention.

Build agentic AI systems and automations that streamline CX operations across chat, phone, and email support.

Build automations and integrations across Ironclad's business systems and tooling.

Lead conversational and agentic AI engagements, delivering AI for client contact centers.

Shape AI and CX solution strategy, advising clients on customer experience transformation.

Lead contact center transformation engagements, modernizing client CX with AI and automation.

Architect AI and customer service technology solutions for Ring & Blink customer service.

Lead support operations, optimizing tooling, workflows and metrics for PandaDoc's team.

Lead CRM and personalization programs to drive guest engagement and loyalty at Wingstop.

Drive strategy and operations initiatives that scale Prava Therapy's care delivery.

Own the product roadmap for CX automation, using AI to scale Coinbase customer support.

Design, build and optimize conversational AI and chatbot experiences for ClarkDietrich.

Lead TechOps engineering, running reliable systems and tooling for Etsy's operations.

Build AI-assisted tooling and automation that make Harvey's support specialists faster.

Onboard and support customers, driving adoption and retention of Healthtech 1's products.

Build and ship AI and LLM-powered features across Houseful's property products.

Lead global IT service desks, driving performance, SLAs and continuous service improvement.

This role goes beyond traditional account management

Research customer insights and craft CX and AI-enabled strategies for clients in a new Customer Strategy practice.

Lead strategy and delivery of voice and chat virtual assistants on Google CCAI, plus agent-assist tooling.

Shape BCG's enterprise operations and customer service offer, driving go-to-market and delivery.

Drive enterprise adoption of ElevenLabs' AI voice and agent products across Middle East customers.

Lead AI-driven customer support and operations, deploying automation to scale service quality.

Own CRM strategy and lifecycle campaigns to grow loyalty and retention for Level Shoes.

Rebuild CX at Mumzworld through workflow redesign, automation, and AI agents to cut manual work and lift service.

Lead an APAC Customer Success team as a player-coach, driving retention, expansion, and NRR while managing key accounts.

Manage Order-to-Cash customer service in SAP while driving automation and digital transformation of the process.

Turn customer, network, and operational data into insights and ML models that improve B2B and home-broadband experience.

Lead customer co-validation of AMD Instinct GPU platforms: system-level debug, readiness, and joint validation plans.

Onboard clients, configure AI support workflows, and troubleshoot integrations for Octocom's e-commerce AI support.

Drive the CX AI and automation programme end to end: specs, delivery, UAT, and ROI across the client journey.

Drive business-led AI/GenAI transformation delivery across Asia, framing problems, shaping MVPs, and tracking value.

Monitor GenAI chatbot and sentiment tools for accuracy and compliance, intervening when human judgement is needed.

Resolve complex technical support issues for VAST Data's AI-era storage platform, hands-on-keyboard and in the field.

Own product strategy and go-to-market to scale Sleek's digital business account and payroll products.

Lead personalisation, discoverability, and conversion optimisation across Mandai's digital ecosystem.

Build and deploy ML models (cross-sell, upsell, propensity, LTV) and LLM workflows to drive revenue growth.

Use AI, MarTech, and analytics to optimize customer acquisition, conversion, retention, and operational efficiency.

Design and optimize buyer service automation across chatbot and self-service channels to improve resolution and CSAT.

Provide engineering support for partners using Meta's Business Agents, troubleshooting APIs and distributed systems.

Solve customers' most complex technical problems on OpenAI products and help build the post-AGI support team.

Shift hardware technical support from human to AI-driven, training and governing the customer-facing AI agent.

Lead strategy engagements with C-suite clients, turning business challenges into digital transformation roadmaps.

Design and optimize the customer self-service journey across help center content, automation, and support tooling.

This role is ideal for someone who enjoys solving operational challenges through automation rather than traditional

Customer Success Manager (Global) - AI & Agentic HRMS at peopleHum

This role has a clear path toward team leadership as the company grows

You'll leverage AI tools daily to automate repetitive tasks, surface insights from data, and deliver a faster, smarter

This role unifies product vision, business value creation, and technical excellence to ensure data directly translates

You'll strengthen governance, improve architecture, and ensure the system supports Qonto's growth

AI Analysis & Performance Analyst at TikTok

You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and

VP Customer Operations at Insify

Digital CS Operations Manager (m/f/d) at Flix

Technical Customer Success Manager (Conversational AI) at Enterprise Bot

The role serves as the bridge between customer experience ambitions and operational execution, translating strategic

Global CRM & Lifecycle Manager at Triumph Motorcycles Limited

Build a customer success, community, and trust organisation from the ground up as a founding equity-partner exec.

Lead AI-first transformation of global customer support, redesigning the operating model and driving adoption.

Execute lifecycle CRM campaigns across email, SMS, push, and in-app, building journeys and running A/B tests.

Build AI-powered automations and agentic workflows for Customer Success, onboarding, and post-sale operations.

Own customer success plans, drive product adoption, and lead business reviews to deliver ServiceNow outcomes.

Own end-to-end delivery of data and human-support products in VTEX's CX platform, using AI to accelerate work.

Lead enterprise SaaS implementations end-to-end and build AI-powered delivery workflows for construction customers.

Grow RingCentral's reseller channel, enabling partners to sell UCaaS and AI-powered CCaaS solutions.

Design and build automation and process-improvement solutions across Oceania logistics operations.

Advise C-suite on CX, CCaaS, and AI strategy, shaping future-state operating models and transformation roadmaps.

Build and optimise personalised email journeys in Salesforce Marketing Cloud for student and alumni engagement.

Turn contact centre and operations data into insights, dashboards, and workforce forecasts to improve service.

Advise enterprise and government clients on CCaaS and conversational AI contact centre transformation and design.

Own CRO and use GenAI to personalise ecommerce customer journeys and growth

Architect the CX systems, AI experiences and data layer powering millions of interactions

Train and optimise AI for Okta's customer self-service and acceleration journeys

Drive customer engagement and retention through marketing automation and email

Build lifecycle journeys and automation in Salesforce Marketing Cloud for customers

Optimise support workflows using AI tools and automations across UAE, KSA and Kuwait

Rebuild customer experience from first principles into an AI-enabled operating advantage

Build AI and automation to lift marketing and customer engagement across LK Group brands

Turn customer behaviour data into insights across digital and AI-powered experiences

Drive adoption of ElevenLabs' AI products across LATAM customers

Implement AI automation solutions and onboard clients on Dapta's AI platform

Deploy AI solutions and support healthcare customers as a technical customer engineer

Drive customer success and adoption of Glia's banking AI platform and agents

Scale customer support operations for an agentic-AI home-care platform

Drive AI adoption across contact-center operations, dialer strategy and campaigns

Lead CX strategy and an AI-forward tech stack to scale support through hypergrowth

Own the CX product roadmap, applying AI daily to personalise omnichannel customer journeys

Support developers and enterprises building with ElevenLabs' AI voice products

Enable CX teams with AI and automation to improve support quality and efficiency

Define and deliver the AI strategy for commercial teams, customer insights and engagement

Drive email and SMS CRM with personalisation and automation to boost customer retention

Run CRM, lifecycle marketing and automation to grow customer engagement in the German market

Lead digital customer operations and automation across REPA's spare-parts service organisation

Build Python, SQL and AI automation across CX workflows and Voice of Customer programs

Design and optimize LLM-powered voicebot and chatbot solutions: prompts, flows, and data-driven tuning.

Lead QA and training for customer support while building AI-assisted workflows and agentic AI tools.

Own and scale support operations (SLAs, dashboards, escalations) and drive AI-assisted support workflows.

Own and scale support operations (SLAs, dashboards, escalations) and drive AI-assisted support workflows.

Own the architecture of a cloud-native contact centre platform, building agentic AI that resolves inquiries.

Lead a 17-person multilingual support team, owning Zendesk and Aircall and driving AI/automation to scale support.

Act as technical escalation point for highly automated material-handling systems, resolving Siemens PLC issues.

Train AI chatbots via French and English conversations, evaluating outputs and writing dialogues to teach them.

Shape the roadmap and ship features yourself, leveraging LLMs and NLP to build an agentic OS and AI voice agent.

Own the marketplace Partner Hub self-service platform, using data to find automation and product improvements.

Lead technical seller onboarding, scaling marketplace partner integration through automation and ops excellence.

Lead a technical seller onboarding team, scaling marketplace partner integration through automation and ops.

Lead and coach a customer service team, scaling CX with data-driven KPIs and AI support tools in hyper-growth.

Run CSAT surveys and QA monitoring, using AI and analytics to extract insights across voice, chat and email.

Own VITURE's end-to-end customer journey and deploy AI agent tools across XR-glasses support.

Build a unified, AI-enabled customer engagement platform across CDP, CRM, contact centre and conversational AI.

Rebuild an AI-first support function end to end, running daily ops while shipping automation and AI agents.

Leads 0-to-1 product strategy for AI and ML-powered contact centre insights and analytics.

Builds Python, SQL, and Agentic AI automation across CX workflows to surface and act on customer insights.

Advises enterprise customers on AI and automation-led growth, driving adoption, expansion, and CX transformation.

Lead Verizon's AI-driven, tech-touch CX transformation for SaaS users using GenAI and LLMs.

Runs omnichannel CRM communications and marketing automation, driving personalised segmentation and lifecycle campaigns.

Leads B2B digital campaigns and marketing automation, driving CRM workflows and AI-driven discovery growth.

Builds and integrates cloud telephony systems and AI voice bots and chatbots for intelligent customer engagement.

Designs and maintains AI chatbot systems that automate customer support and optimise conversational user interactions.

Builds and optimises AI-powered contact centre workflows and automations to reduce friction and improve resolution.

Run Zoho marketing automation, website SEO and design collateral to drive lead generation at Shimadzu Asia Pacific.

Own MyRepublic's customer journey 0-to-1-build systems, ship digital touchpoints, and drive NPS, CSAT and retention.

Lead end-to-end delivery of Camunda's AI orchestration implementations, aligning teams and managing scope and risk.

Act as escalation point for complex LPG customer issues at Genesis, driving resolution and automating workflows.

Drive scaled, AI-powered customer success for Claude, building digital-first, one-to-many programs.

Improve airport operations at Auckland Airport using automation, AI and workflow tools to simplify processes.

Run day-to-day HR transactions while automating workflows with Power Automate and generative AI at Ford Mexico.

Coach and develop a customer support team at an AI-native SaaS, driving KPIs, quality and escalation resolution.

Own hardware and software support end-to-end for public-safety customers, using AI tools to resolve tickets faster.

Build AI-powered systems and write SQL to turn multi-market CX data into business intelligence for DiDi's operations.

Design and automate the Care system across Zendesk, HubSpot, and AI to scale a seamless customer experience.

Own the systems, tooling, and automation roadmap powering member operations and customer service platforms.

Turn customer research and data into AI-enabled strategy, segmentation, and journey design for clients.

Design advanced analytics and agentic AI solutions for remediation, insights, and reporting automation.

Build tools and frameworks so AI developers can safely build, evaluate, and deploy generative AI at scale.

Lead AI insights products and CX platforms, turning customer feedback into intelligence at scale.

Help customers adopt Microsoft Copilot and AI agents to transform productivity and workforce outcomes.

Combine design and engineering to build production-grade agentic AI customer experiences end-to-end.

Own post-signup customer success on a creator platform, using AI across CRM, research, and churn detection.

Build, deploy, and optimize custom conversational AI agents on Google Cloud's Customer Engagement Suite.

Build AI-powered integrations across Zendesk and Decagon to automate Figma's support workflows.

Lead a global follow-the-sun support org, modernizing support through AI, automation and knowledge management.

Resolve complex technical issues as an AI/ML specialist, troubleshooting LLM and RAG applications on Anaplan.

Design and deliver OpenStack, Kubernetes and software-defined telco cloud platforms for 5G and sovereign AI.

Design and build Verint AI solutions (IVA, Speech Analytics) integrating CISCO, Google Cloud and NICE voice systems.

Lead multi-country Customer Care operations, driving service delivery, CSAT and CX across Mexico, Colombia and Brazil.

Own and scale live payments operations, using AI-enabled tooling to automate monitoring, reporting and triage.

Design and build marketing automation campaigns in Salesforce Marketing Cloud using Journey Builder and SQL.

Own Notion's AI self-serve support strategy across chat, driving automated resolution and CSAT.

Own the Contact Center AI (CCAI) roadmap for AI-driven products using conversational AI, LLMs and GenAI.

Transforms Miller Waste's customer service with CRM, chatbots, and AI-enabled tools across 30+ reps and operations.

Builds and optimizes CRM email campaigns, segments, and automated journeys across Arterra's B2B and DTC wine brands.

Owns eBay's CRM AI decisioning and personalization systems powering 1:1 email and push experiences at scale.