Provide L3 support for Anaplan's AI-infused planning platform, resolving complex technical cases

Own Fourth's CX application estate — Zendesk, Forethought, Zoom CCaaS — driving AI-native automation

Build Zendesk AI agents, IVR and low-code automation powering PayJoy's CX across 9 countries

Own support operations at an AI due-diligence scaleup, streamlining systems and workflows

Administer Hootsuite's Customer Office tech stack, driving AI-enabled automation across the lifecycle

Drive AI adoption, retention and expansion for JustCall's EMEA SMB and mid-market customers

Consult on Vardan's voice-first AI CRM — voice agents, WhatsApp automation and engagement workflows

Build ML systems powering Lyft's Safety & Customer Care AI across 1.7M monthly interactions

Configure and optimise Zendesk AI — Answer Bot, Intelligent Triage, Agent Assist — to scale support

Engineer Xplore's AI-enabled customer intelligence and analytics centre of excellence

Modernise Skip's promo strategy with AI agents and tooling to automate voucher spend at scale

Implement Dynamics 365 CE for HSO clients, transforming customer engagement with automation and AI

Bridge product and customers at exacare ai, improving ticket quality, processes and automation

Lead OnePass customer care operations, optimising service systems with AI and automation

Deploy GenAI tools and automation across Orange's enterprise sales and customer service teams

Lead customers from implementation to adoption and expansion, pairing product strategy with AI fluency

Drive a major contact centre AI transformation for an Australian telco as senior business analyst

Embed automated quality management across Jetstar's contact centres with AI-enabled analytics

Lead Razer's shift to AI-driven hardware support — own the knowledge base powering the AI agent

Grow RSPCA's national lottery program with CRM, lifecycle automation and loyalty journeys

Own restaurant-chain accounts at Loop, driving adoption of AI agents across finance, ops and marketing

Manage APAC mid-market customers on Iterable's AI-powered engagement platform, driving adoption

Build AI tooling for Sovos' global support org — agent assist, triage, summarisation, knowledge retrieval

Help digital-native companies deploy ChatGPT and OpenAI API solutions for customer service

Lead Voice AI opportunities across APAC from discovery through POC to commercial conversion

Drive Gusto's unified service platform roadmap, using AI to automate and improve customer support

Direct customer success for AI Rudder's conversational AI, leading enterprise voice AI deployments

Architect Amazon Connect & agentic AI contact center solutions for TTEC Digital's enterprise clients

Lead enterprise AI engagements at RapidCanvas, delivering agentic AI solutions with customer teams

Own Holafly's customer journey, deploying AI & automation self-service to lift CSAT, CES and FCR

Own AI-enabled omnichannel service experiences at SCAN Health, from conversational AI to contact center

Build AI-enabled revenue operations at NavVis — signals, automation and intelligence across the funnel

Lead AI operations strategy for OKX's global CS org, scaling automation across the customer experience

Lead customer strategy analytics & applied AI at Owner, turning data into agentic CX improvements

Deploy and tune Duckie's AI support agents inside customer businesses as technical owner of performance

Lead conversational & agentic AI engagements at PwC, building AI solutions that transform client CX

Run the Salesforce Marketing Cloud ecosystem — data activation, campaign orchestration and automation

Administer Redstone's conversational AI platform (Amelia), optimising AI-powered member interactions

Administer Tithely's CX tech stack, building automation logic powering AI and workforce management tools

Own the operational layer of Similarweb's B2C org, using AI to transform customer support and execution

Build WeSuite's AI-powered support operation — voice agents, workflows and assistants that resolve issues

Design AI & automation-powered CX processes at HiBob, optimising support workflows end to end

Execute contact center AI strategy — implement, adopt and optimise AI tech for agents and customers

Build Modernvet's CRM & AI-powered service platform, improving online client service flows and satisfaction

Lead support systems & AI at a RegTech scaleup, owning tooling, automation and service quality

Own lifecycle & loyalty marketing for a premium consumer brand — Klaviyo flows, automation and AI tools

Run lifecycle email automation for a health e-comm brand, using AI tools to drive retention and revenue

Own CX services products at TTEC Digital, shaping AI-powered contact center offerings.

Drive support excellence programs, using automation and AI to lift quality at scale.

Lead customer success and growth, embedding AI-driven efficiency across the org.

Analyze CX data with AI-powered tools to speed onboarding and improve quality.

Own lifecycle marketing automation and personalised journeys at AfterShip.

Lead CCaaS and AI transformation programs for enterprise contact centers.

Manage customer success with AI-powered insights, predictive scoring and automation.

Manage AI voice and chatbot systems, designing student-facing CX journeys.

Manage customer service technology systems, deploying AI and automation.

Build lifecycle marketing in Customer.io and HubSpot, using AI to scale engagement.

Lead contact center operations transformation engagements with AI and automation.

Lead scaled customer success programs helping law firms adopt Clio's legal AI.

Direct CX systems and insights, owning support tooling and AI automation.

Direct customer success with AI, automation and one-to-many enablement.

Direct global support, scaling teams and AI-powered service operations.

Turn advertiser support data into product insights and drive automation.

Lead AI-powered CX and contact center technology strategy across Humana.

Deploy Braze AI solutions hands-on with customers as a forward-deployed engineer.

Direct customer automation strategy, scaling AI-powered service across channels.

Head customer service, pioneering AI, automation and intelligent routing.

Lead customer support and enablement at Preply, scaling AI-assisted operations.

Automate QA for customer support experience, testing AI-driven workflows.

Provide cloud support for AlphaSense's AI market intelligence platform.

Consult on contact-center-as-a-service solutions, deploying cloud and AI platforms.

Run customer support operations and drive automation projects for POS merchants.

Lead growth strategy for key accounts, turning AI ideas into retention and CLV gains.

Lead Adyen's AI support product strategy, building AI-powered customer service.

Supervise trust & safety operations across Zendesk, Salesforce and Twilio.

Own Salesforce Service Cloud, driving AI-led transformation of global support.

Implement AI solutions for customers, configuring and deploying models in production.

Build AI solutions for customer messaging and engagement on Karix's CPaaS platform.

Design and lead Google CCAI Agent Assist and Dialogflow contact-center AI solutions.

Manage enterprise customers of Zycus's AI procurement suite, driving adoption.

Manage digital service operations products, embedding GenAI and automation in CX channels.

Own all customer touchpoints and lead the shift to AI-first customer operations.

Resolve payroll support tickets, actively using AI tools to streamline repetitive work.

Analyze customer data, automate reporting with Python and build AI-ready analytics.

Lead customer success for Aveni's AI fintech platform, owning adoption and retention.

Deliver scaled customer success using data, automation and structured playbooks.

Manage biometric AI customers end-to-end, from onboarding to renewal.

Manage ESG SaaS customers with AI-first success workflows (Dutch speaking).

Drive AI adoption across operations, automating support processes at scale.

Support customers on Nextiva's platform, using AI tools like ChatGPT to work faster.

Lead CX automation and AI — design chatbots and automated support flows.

Own conversational AI strategy and product roadmap for customer channels.

Lead customer marketing programs using automation and AI for retention and expansion.

Run lifecycle marketing ops — build automated journeys and manage the martech stack.

Build and automate lifecycle campaigns across email, SMS and social to grow customer lifetime value.

Own strategic accounts, driving adoption, retention, and value from data software.

Manage enterprise analytics customers, driving AI platform adoption and renewals.

Support measurement customers, analyzing campaign data and resolving queries.

Lead research-driven customer success for brand consulting engagements.

Drive scaled customer success with digital and AI-powered adoption programs.

Help in-store customers discover products, delivering joyful service moments.

Lead omnichannel customer experience for a fast-scaling auto parts brand.

Support early-morning store operations while delivering great customer experiences.

Lead AI-driven contact center and CX transformation for retail and travel clients.

Lead customer experience and platform integrity, scaling trust and support operations.

Resolve customer inquiries across channels for a lifestyle booking platform.

Deliver friendly in-store customer service, helping shoppers find what they need.

Lead AI-driven contact center and CX transformation for banking clients.

Lead customer experience operations, scaling service quality for a beauty brand.

Lead in-store customer experience teams, coaching service excellence.

Lead customer experience strategy and teams for a homecare technology platform.

Engineer solutions to technical customer issues on a clinical SaaS platform.

Analyze customer experience data to surface insights that improve support.

Resolve complex 5G core customer issues through deep technical analysis.

Coordinate support for retail workers and stores, resolving issues quickly.

Handle insurance customer service requests with AI-augmented tooling.

Supervise a support team delivering fast, reliable help to legal clients.

Lead voice-of-customer support programs, turning feedback into product improvements.

Design search and conversational AI experiences used by millions of members.

Architect conversational AI solutions that power customer engagement at scale.

Lead customer care technology and automation, scaling AI-assisted support.

Manage the CX knowledge base and conversational AI that power self-service support.

Grow enterprise accounts, turning AI automation initiatives into measurable outcomes.

Support retail customers using AI product-data tools, driving adoption and value.

Lead CX, AI, and data initiatives that automate support for fintech customers.

Architect customer-facing AI solutions and lead AI transformation strategy.

Own end-to-end bids and RFP responses for CX technology solutions.

Onboard new Italian-market customers, guiding setup and early product adoption.

Shape enterprise operations and customer service offerings, embedding AI capabilities.

Manage client relationships for an AI product, driving satisfaction and retention.

Onboard customers onto AI agents, configuring setups for a smooth launch.

Engineer and tune AI support agents, delivering fast technical fixes for clients.

Lead client engagements on an agentic AI platform for customer growth and retention.

Run CRM marketing and lifecycle campaigns that strengthen customer engagement.

Drive customer success with enterprise AI, turning adoption into measurable outcomes.

Lead CX management for enterprises automating support with an AI platform.

Run product operations, resolving user issues and improving support workflows.

Lead an enterprise AI and automation center of excellence, setting roadmap and scaling use cases.

Administer Genesys and AI-enabled contact center platforms, optimizing CX technology.

Consult on AI-driven customer service transformation for enterprise clients.

Design AI chatbot and voicebot solutions for customers, prompt-engineering automations.

Transform contact centre and digital service delivery for citizen-centric support.

Grow AI voice accounts, guiding customers from adoption to expanded use.

Implement AI voicebots and chatbots end to end, driving customer adoption and value.

Improve customer engagement and support across APAC, solving problems hands-on.

Evaluate GenAI responses and build knowledge bases that improve customer interactions.

Run ecommerce operations, streamlining digital customer experience workflows.

Lead customer engagement strategy, enabling data and AI-powered retail experiences.

Analyze digital experience performance, turning insights into better customer journeys.

Drive customer adoption of AI voice technology, turning use cases into outcomes.

Architect AI/ML and agentic solutions on AWS for enterprise customer use cases.

Lead delivery of conversational AI projects, guiding teams and clients to launch.

Build and deploy conversational AI bots that automate customer service journeys.

Lead B2B SaaS support teams, scaling processes, tooling, and AI-assisted service.

Deliver fast, high-quality AI support to clients, tuning agents and resolving issues.

Automate business and support processes with AI across an HR platform's operations.

Lead customer success for an AI-era biotech platform, driving adoption and outcomes.

Run strategic CX programmes, improving support journeys and AI-enabled operations.

Guide customers reimagining business processes with AI and low-code automation.

Audit support interactions for quality, feeding insights into agent and AI improvement.

Lead an omnichannel service team across chat, messaging, and social, embedding digital tools.

Analyze customer and AI interaction data to surface insights that improve support.

Build conversational AI experiences that automate customer support for travelers.

Manage support tooling and automation that help agents resolve order issues faster.

Run CRM campaigns and lifecycle automation that deepen customer engagement and loyalty.

Design AI-enabled service experiences and customer journeys for enterprise clients.

Drive strategy and execution for AI-powered self-service and conversational support.

Lead vision and delivery of conversational AI and self-service customer support experiences.

Advise customers on AI security deployments, resolving technical issues and driving adoption.

Drive adoption and renewals for automation software customers, resolving risks proactively.

Coordinate customer onboarding, keeping success data and workflows running smoothly.

Lead CX technology strategy, deploying AI and automation across support systems.

Build and evaluate AI models that resolve customer conversations across voice and chat.

Support and onboard bilingual customers, resolving product questions and driving retention.

Conduct phone health interviews, capturing accurate customer information with care.

Implement cloud contact center and AI solutions that modernize client customer service.

Own CX and AI tooling roadmap, shipping automation that improves support quality and speed.

Embed with customers to build and launch AI use cases on a customer engagement platform.

Shape voice AI agent products that handle sales and support calls for contact centers.

Manage LLM-powered AI agents that automate customer support conversations at scale.

Lead customer-facing AI agents, using LLMs to automate support conversations at scale.

Apply AI to marketing and client engagement workflows, automating campaigns and content.

Automate IT and support workflows with AI to streamline internal service operations.

Resolve customer inquiries across phone and digital channels on a high-volume support team.

Run AI-supported operations that help therapy practices launch and serve clients smoothly.

Build AI-driven lifecycle and CX automation across the customer journey.

Ship agentic AI products that personalize customer experiences and decisions in real time.

Guide enterprises adopting AI automation for HR, IT, and support workflows, driving value and renewals.

Drive enterprise AI automation strategy across customer service and assistance operations.

Lead B2C support operations, scaling AI-assisted service for home energy customers.

Manage AI-platform customers end to end, driving adoption, retention, and conversion outcomes.

Deploy AI tools that lift frontline sales teams' performance and customer experience.

Build and automate support operations tooling for an AI-powered legal platform.

Lead AI programs for customer care, deploying automation to improve service across retail channels.

Build agentic AI systems that automate CX operations workflows at BILL

Run automated lifecycle email campaigns with AI tools for OpenTable's restaurant network

Own AI-powered servicing strategy across voice, chat and email at American Express

Build an AI-forward support organisation for property operations software

Optimise Lenovo eService content so AI engines cite and resolve customer queries

Drive self-service, automation and AI across insurance customer interactions

Own AI and automation across GoFundMe's customer care technology stack

Reinvent healthcare support with AI — resolving complex cases and automating away the ticket queue

Design AI conversations for a leading travel insurance brand

Shape AI-driven customer strategy across 2,400+ stores for a global retail group

Lead CRM and cognitive automation platforms for a major Islamic bank

Support an ERP-native AI platform automating financial workflows in NetSuite

Save and grow at-risk accounts for hospitality's most powerful AI platform

Handle luxury-marketplace tickets and be the human check on an AI-first support operation

Lead scaled customer success for Dialpad's AI-powered customer experience platform

Drive AI-enabled process excellence across customer care operations in Manila

Lead CRM, loyalty, marketing automation and analytics for Indonesia's top leisure group

Lead CRM and marketing automation for Singapore's Kallang precinct

Build demos and CX solutions on an AI-driven digital transformation suite

Configure and calibrate AI assistant bots and speech analytics for contact centre programs