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AI Platform Success Manager
Full-time
About SEW
SEW.ai leading AI platforms that empower and engage billions of customers and workforce to global Power, Water, Gas, Solar and eMobility industry. As the leading #1 SEW.ai platform provide world-class Customer Experience (CX), Workforce Experience (WX), Payment Experience (PX), Intelligent Experience (iX), Business Experience (BX) and Grid Experience (GX) platforms—helping billions of people Engage, Empower, and Educate themselves to save energy and water.
Quick Highlights
450+ global clients across the U.S., Europe, Canada, Australia, the Middle East, and Asia Pacific
1,550+ employees and growing rapidly
Millions of users engaged monthly
150+ industry awards and global recognition from Forbes, Wall Street Journal, and LA Times
Searching for your dream job? We are a true global company that values building meaningful relationships and maintaining an enthusiastic work environment while fostering innovation and creativity. At SEW.ai, we believe that everyone contributes to our success, and in return, we provide opportunities for them to learn new skills and build a rewarding professional career.
Summary
In this role, you will be responsible for building and maintaining innovation mindset with deep problem-solving trusted partner relationship with SEW.ai clients, helping them understand our current and future platform / product capabilities, and supporting them through their journey for next 5-10 years. As
AI Platform Success Manager
, you will key platform growth owner and point of contact for SEW.ai clients. To be successful in this role, you must have an unwavering commitment to client innovation, service, excellent communication skills, and an aptitude for problem solving. Demonstrated experience in a platform growth / sales environment is also necessary. A successful
AI Platform Success Manager
should be a team player and have an upbeat, positive outlook.
Responsibilities
Having your finger on the pulse of your client SEW.ai platform operations and business strategy measuring innovation, satisfaction, asking about challenges, and offering help when needed
Working with your SEW.ai clients with a strong mindset to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize efficiency. Foster customer loyalty by frequently visiting clients and participating in industry events
Monitoring clients’ key performance metrics and taking the necessary actions to improve them
Drive growth by working closely with customers' technical and business executive leadership teams to deeply understand their business and technical objectives and execute strategic plans
Manage SEW.ai and client solution improvements
Providing thought leadership, innovation, and having the confidence to challenge business strategy with your client
Requirements
Minimum 5+ years of relevant work experience in a SaaS Customer Success Management or Account Management role operating or supporting clients
Experience in having full client responsibility, developing client accounts, managing platform roadmaps, and actively pursuing cross-sale and upsell opportunities
Industry experience working in the Payments sector; SaaS start up experience preferred
Relevant bachelor / master’s or bachelor’s degree
Able to influence business strategy and communicate effectively at all levels
Able to understand client challenges from business and Technology perspectives
Able to independently develop client accounts and create more value for our clients
