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Customer Success Manager
Full-time
JustCall is looking for a Customer Success Manager to own a portfolio of SMB and Mid-Market customers across EMEA. You'll drive product and AI adoption, retention, renewals, and expansion by becoming a strategic advisor, helping customers realize measurable value through the JustCall platform and its AI capabilities.
What you'll do
Own a book of business and manage the customer lifecycle from onboarding through renewal.
Drive adoption of core platform and AI features through Success Plans, EBRs, and value realization.
Help customers identify AI use cases that improve productivity, automation, and customer experience.
Monitor customer health, usage, and AI adoption to proactively mitigate risks.
Identify expansion opportunities, including AI products and premium capabilities.
What we're looking for
3-5 years in B2B SaaS Customer Success, Account Management, or a customer-facing role.
Experience managing SMB or Mid-Market customers with ownership of adoption, retention, and growth.
Interest in AI and the ability to help customers adopt AI-driven workflows and automation.
Edges that help: experience with CCaaS, telephony, conversational AI, or CX SaaS platforms.
