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Technical Support Engineer
Full-time
Paxos is on a mission to open the world's financial system to everyone, building blockchain infrastructure for leading institutions like PayPal, Venmo, Mastercard, and Interactive Brokers. As a Technical Support Engineer, you'll do much more than resolve tickets: you'll build and document support processes from the ground up, identify improvements, implement automations, and preempt recurring issues before they become customer-facing problems.
What You'll Do
Partner with leadership and cross-functional teams to design support operations that anticipate customer needs.
Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients.
Monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points proactively.
Identify manual, repetitive workflows across the support function and build automations to free the team for higher-impact work.
Investigate trade discrepancies, support asset movement, and monitor trade execution quality for brokerage clients.
About You
2-3+ years in technical support or customer-facing engineering, preferably at a fast-paced fintech or high-growth tech company.
Comfortable operating in environments with limited process; you build structure where none exists.
Strong troubleshooting, documentation, and incident management skills; working knowledge of cloud platforms, APIs, and fintech compliance.
Bonus: hands-on experience with blockchain, crypto, or digital asset platforms.
