Back
Senior Developer - CX & AI Agents
Full-time
Location
Remote, Philippines based. Must be willing to have some (2-3 hours) overlap with US Eastern working hours.
Job Type
Full-time
Who We Are
Raicom LLC is the company behind a portfolio of high-volume ecommerce consumer brands. We handle thousands of customer conversations daily across SMS, email, and voice, and we're building AI-powered systems to make those experiences faster, smarter, and more personal.
Our AI team develops and manages intelligent customer experience agents that support customers, resolve issues, improve retention, and help our brands grow. These include AI agents for customer support, voice interactions, customer coaching, and proactive engagement.
Our team is small, but the systems we build have a direct impact on customer satisfaction, operational efficiency, and revenue. As we grow, we need developers who can take ownership of these AI agents, strengthen their performance, build new capabilities, and continuously improve how they serve our customers.
That's where you come in.
The Role
This is an AI development and systems ownership role, not a ticket-closing role. You'll take ownership for an AI agent or core platform function and own its performance from development through production.
You'll work on real customer-facing AI systems that handle conversations, make decisions, connect with business tools, and escalate to human agents if needed.
You'll work with our CTO, existing developers, and CX leadership to understand business needs, identify opportunities, develop solutions, test changes, and monitor performance.
Depending on your strengths, you may focus on one of our existing AI agents, develop new agents, or own the integrations and infrastructure supporting our AI platform.
We want senior level developers who don't just build AI features, but care about how well they actually work for customers and fit our business model.
What You'll Actually Be Doing
Take ownership of an existing AI agent or platform function, understand how it operates, and continuously improve its capabilities and performance.
Improve AI conversation flows, prompts, business logic, knowledge retrieval, and customer interaction quality.
Develop integrations between AI agents and ecommerce systems, customer service platforms, and internal tools using APIs, webhooks, and automation.
Work with CX leadership to identify opportunities to improve customer satisfaction, resolution accuracy, customer retention, and overall AI effectiveness.
Investigate AI failures, incorrect responses, unnecessary escalations, and other performance issues to identify and implement solutions.
Support A/B testing and ongoing optimization of AI behavior, conversation flows, and customer outcomes.
Automate manual processes wherever a person is doing a computer's job.
Own deployments, monitoring, and production incidents for the systems you run.
Learn Raicom’s business model and bring your own input to those decisions.
What We're Looking For
Strong backend development fundamentals in TypeScript/Node.js and/or Python
Experience building APIs, integrations, AI agents, and/or scalable applications
Experience running something in production: deploying it, watching it, debugging it under pressure.
Hands-on experience building and integrating AI-powered applications, conversational agents, LLM APIs, or automation workflows.
AI-native, with real fundamentals. You use tools like Claude Code, Codex, or Cursor to move faster, and you understand, review, and test everything you ship. You manage your AI usage like a professional, not like an open tab.
Business-minded. You want to understand why something is being built and how it improves customer experience or business performance.
Proactive and independent. You identify problems, recommend solutions, and take ownership without needing constant direction.
A clear written communicator. Most of our work happens in Slack and in writing. Your updates are timely, the right length, and written by you.
Fluent, work-level English, written and spoken.
Comfortable collaborating with a remote team across different time zones.
Bonus experience
Conversational AI development for customer support.
Strong knowledge of AI voice platforms, speech-to-text, text-to-speech, or telephony integrations.
Experience with Ecommerce platforms such as Shopify.
Hands-on experience with customer service platforms such as Kustomer.
Knowledge with Twilio, ElevenLabs, or similar communication and voice technologies.
Tech Stack
TypeScript, Node.js, React, Next.js, Python, serverless cloud functions, SQL and NoSQL databases, and a lot of third-party APIs. You don't need to be an expert in all of it. Strong fundamentals and the ability to learn quickly matter more than checking every box.
The ideal person has built or maintained AI-powered applications in production, cares about how they perform after deployment, and understands that successful AI isn't just about generating a response. It's about solving a real customer problem accurately, efficiently, and consistently.
What You'll Get
Real ownership of a production AI agent or platform system from the beginning.
The opportunity to work on AI solutions actively serving customers across growing ecommerce brands.
Work alongside our CTO, company executives, and other developers. No layers, no politics.
A small, collaborative remote team where your ideas and contributions matter.
A warm, close-knit remote team that actually likes working together.
A fully paid-for, one-week annual trip across the world to meet with the team.
Most developers spend years maintaining one small piece of a system someone else designed. Here, you'll have the opportunity to own AI systems end to end, influence how they evolve, and see the direct impact of your work on customers and the business.
We're building something exciting, and we want people who are just as interested in improving the customer experience as they are in building great technology. We can't wait to work with you!
Is This Role Right for You?
This role probably won't suit you if you prefer every task to be fully defined before you begin, or if you consider your work complete once the code has been deployed. Our AI systems operate in real customer conversations, where accuracy, reliability, and continuous improvement matter.
You'll need to investigate problems, understand customer behavior, experiment with improvements, and stay involved after deployment to ensure the systems perform as expected. You don't need every answer on day one, but you do need the curiosity and persistence to find them.
Hiring Process
We may hire multiple developers from this listing. Shortlisted candidates will complete the same paid trial project, and successful hires will be matched to systems across the company based on their strengths.
Potential areas of ownership include
AI-powered SMS and email customer support, conversation optimization, and A/B testing.
AI-powered customer coaching, engagement, and retention.
Development and deployment of new conversational AI capabilities across customer-facing channels.
Core infrastructure, APIs, channel connectivity, platform reliability, and supporting systems.
