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CX Automations and Projects Lead
Full-time
Guesty is the all-in-one platform that helps hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry, from enhancing guest experiences to driving business growth.
With a powerful suite of features and integrations with 150+ industry partners, including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and more, Guesty empowers property managers to deliver top-tier guest experiences while running efficient, data-driven operations. We’re proud to have over 800 team members across 16 countries, all working together to build the future of hospitality technology.
We are looking for a hands-on CX Automations & Projects Lead to join our Customer Experience team in the Philippines. Reporting to the Senior Director of CX, you will lead a team of Automation Engineers and own the planning, delivery, and tracking of a portfolio of technical projects focused on automations, tools, and AI, from initiation to completion.
You will partner closely with cross-functional teams and stakeholders to turn CX challenges into scalable solutions, keep projects on time and on budget, and continuously improve how our support operation works.
Responsibilities:
Lead, mentor, and develop a team of Automation Engineers, setting priorities and ensuring high-quality delivery.
Own a portfolio of CX automation, tooling, and AI projects from scoping and design through implementation and adoption.
Develop and manage project plans, timelines, and budgets in collaboration with project teams.
Monitor project progress, identify and mitigate risks, and provide regular status updates to stakeholders.
Coordinate and lead project meetings, ensuring team members understand their responsibilities and deadlines.
Establish project governance and keep project documentation complete and up to date.
Facilitate communication and collaboration across teams, ensuring all stakeholders are informed and engaged.
Identify opportunities for process improvement and implement changes that increase efficiency and effectiveness.
Track and report on the impact of delivered projects using clear, data-driven metrics.
Requirements:
Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field.
3+ years of experience in project management, with a track record of successful project delivery.
Proven experience developing or delivering automation, tooling, or AI solutions.
Experience leading or managing a team.
Strong leadership, communication, and interpersonal skills.
Experience working with cross-functional teams and stakeholders.
Excellent problem-solving, analytical, and decision-making skills.
Strong data analysis and reporting skills.
Advantage
PMP or other project management certification.
Lean or Six Sigma certification.
Experience in SaaS or customer support/CX operations.
Why You’ll Love Working With Us
At Guesty, we believe great work happens when you feel supported, inspired, and genuinely enjoy what you do. That’s why we’ve built a vibrant culture that perfectly balances meaningful work, flexibility, and a lot of fun.
Enjoy the best of both worlds with our hybrid work setup: the focus of working from home when you need deep focus, and collaboration in our dynamic office when teamwork matters most.
Health & Peace of Mind
HMO with Dental Coverage — Premium healthcare that includes a dependent from day one, because your loved ones matter to us too.
Life Insurance — Comprehensive coverage dedicated to securing your future and providing you with total peace of mind.
Wellness Programs — Dedicated initiatives designed to keep you feeling healthy, balanced, and energized.
Grow, Learn, & Thrive
Performance Bonuses & Incentives — We don’t just notice great work; we reward real impact.
Employee Referral Program — Bring your talented friends along for the ride and get rewarded generously for it.
Professional Development — Continuous learning and career growth support to help you level up your skills.
Time Off & Celebrations
24 Paid Leaves Annually — Ample time to disconnect, travel, recharge, and enjoy life outside of work.
Milestone Celebrations — We never miss a chance to celebrate you, from birthdays to work anniversaries.
Epic Team Events — Frequent activities and gatherings to build meaningful connections, inside and outside the office.
Office Perks You’ll Actually Enjoy
Milestone Device Ownership Program — Celebrate your four-year milestone with us and receive permanent ownership of your assigned company laptop (subject to eligibility guidelines).
Weekly Waffles, Ice Cream, & Games — Because taking a break should actually be fun.
Unlimited Premium Coffee — Keeping you fueled, sharp, and energized throughout the day.
Incredible Workspaces — Modern, collaborative office layouts designed for peak productivity and comfort.
Join us and discover a workplace where career growth, collaboration, and enjoyment can all exist together.
