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Technical Support Specialist – AI & Cloud Solutions | English C1
Full-time
English C1 | Technical Support | API Troubleshooting
Are you a technical support professional who enjoys solving problems, investigating errors, and understanding how technology works behind the scenes?
Take your technical support experience further by working with AI-powered and cloud-based solutions. This opportunity combines customer support, API troubleshooting, analytical thinking, and emerging AI-assisted workflows. It's ideal for someone who enjoys finding answers, checking technical details, and helping customers resolve issues accurately and efficiently.
If you have a foundation in APIs and HTTP, can read simple code examples, and want to develop your technical skills in an international environment, this could be your next career move.
The opportunity
As a Technical Support Specialist, you'll provide first-line technical assistance to customers using AI and cloud-based products. You'll investigate routine technical issues, analyse API requests and responses, identify common errors, and guide customers toward appropriate solutions.
You'll also work with AI-generated recommendations and automated support responses, applying your own critical thinking to verify information against official documentation and reliable technical sources.
This is a hands-on technical support role for someone who combines customer focus with a structured, evidence-based approach to problem-solving.
What you'll do
Troubleshoot technical issues
Provide first-line support for customer issues involving APIs and AI-powered, cloud-based solutions.
Gather relevant information, investigate reported problems, and determine the appropriate next steps.
Interpret common HTTP and API errors, distinguishing between client-side issues and server-side problems.
Resolve standard technical queries and escalate complex or unresolved cases through the appropriate channels.
Analyse API requests and responses
Review API endpoints, HTTP methods, headers, request payloads, response data, status codes, and error messages.
Use basic technical knowledge to understand what may be causing an issue.
Read and interpret simple code snippets used to make API calls.
Gather clear, relevant evidence before proposing a solution or escalating a case.
Work critically with AI-assisted support
Review AI-generated or bot-provided answers rather than accepting them at face value.
Verify recommendations against official product documentation and other reliable sources.
Identify potentially inaccurate or incomplete information and ensure that customer guidance is technically sound.
Develop familiarity with basic AI-assisted coding concepts, including simple tasks sometimes described as vibe coding.
Deliver excellent customer support
Respond to customer questions and service requests in a timely, clear, and professional manner.
Explain technical findings in a way customers can understand.
Maintain accurate case information and follow established troubleshooting procedures.
Support customers across international markets and time zones while meeting applicable quality, operational, and compliance standards.
What you'll bring
We're looking for someone who combines technical curiosity with practical troubleshooting skills and a customer-oriented mindset.
Experience and language
At least 2 years of experience in technical support or a related field.
C1 English proficiency, with strong written and spoken communication skills.
Mandatory technical knowledge
You must have a basic understanding of:
HTTP: common methods, request/response fundamentals, and HTTP status codes.
APIs: what APIs do and how applications communicate through API requests.
JSON: the structure of JSON data and how to read basic payloads.
Basic code literacy: the ability to understand and interpret simple API call examples.
These are essential requirements for the role. You do not need to be an experienced software developer, but you should be comfortable reading basic technical examples and using them to investigate issues.
Professional skills
Strong analytical and critical-thinking abilities.
A structured approach to troubleshooting and problem-solving.
Attention to detail when reviewing technical information.
The ability to verify information instead of relying blindly on automated recommendations.
Clear communication and a professional customer-service approach.
The ability to follow established procedures while recognising when an issue needs escalation.
Adaptability and a willingness to learn new tools, technologies, and AI-assisted workflows.
What the role offers
Quarterly bonus: Additional bonus opportunity; specific conditions should be confirmed.
Predictable working hours: Monday to Friday, 09:00–18:00.
Weekends off: Saturday and Sunday.
International exposure: Support customers across different markets and time zones.
Technical development: Build on your existing support experience while working with APIs, cloud-based solutions, and AI-assisted troubleshooting.
Location: Lisbon
The current schedule is Monday to Friday, 09:00–18:00. Operational hours may change in the future, potentially to a 24/7 model; this has not been confirmed.
Is this role right for you?
This opportunity may suit you if you:
Have experience in technical support, application support, or a related customer-facing technical role.
Can explain what an API is and recognise common HTTP status codes.
Know how to read basic JSON and follow a simple API request example.
Enjoy investigating problems and checking whether proposed solutions are correct.
Want to expand your exposure to AI and cloud technologies without needing to be a full-stack developer.
Please note: General customer service experience alone may not be sufficient. Candidates must meet the minimum experience requirement and demonstrate the mandatory technical foundations in HTTP, APIs, JSON, and basic code literacy.
