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AI Delivery Tech Lead, Song Service
Full-time
Accenture Song is the world's largest tech-powered creative group. As an AI Delivery Tech Lead in Accenture Song Service, you will deliver AI systems at enterprise scale, shaping transformational customer platform solutions that take agentic products from prototype to production.
What You'll Do
Architect and build agentic experiences to production
Contribute hands-on to CCaaS/AI design and build, delivering customer experience and contact platforms at scale.
Transform customer journeys and service interactions using data, CCaaS platforms, and AI to create seamless experiences.
Build and lead delivery of RAG pipelines, multi-agent orchestration, and eval frameworks for enterprise-scale AI deployments.
Be a trusted technical advisor
Advise clients on AI architecture decisions, platform selection, and build vs buy trade-offs.
Define technical delivery approaches and infrastructure strategies.
Engage credibly with client technical leadership at Principal/Director level.
Deliver at scale
Shape and deliver transformational customer platform solutions.
Lead engineering teams across complex, multi-system agentic programmes.
Set technical standards, quality frameworks, and architecture governance for scalability, observability, and compliance.
Grow people, capability, and the practice
Mentor engineers and grow technical capability within the practice.
Support sales, propositions, and go-to-market activity.
Contribute to thought leadership on production AI engineering and agentic delivery.
Experience Required
Significant hands-on engineering experience with a proven track record of building and running AI systems in production.
