AI Product Support Specialists – Job Opportunity in Lisbon, Portugal

👋 A Personal Note from the Recruiter

I

work directly and full-time for the employer offering this opportunity

, and I’m sharing this job opening with candidates who may be interested in joining our team in Lisbon, Portugal.

If you’re passionate about technology, interested in Artificial Intelligence (AI), and looking for an opportunity to develop your technical skills, I’d be happy to hear from you!

🇬🇧

🌟 About the Opportunity

We are recruiting

English-speaking AI Product Support Specialists

in Lisbon, Portugal, to support an innovative international company working with advanced AI and generative AI technologies.

This is an excellent opportunity for candidates with a technical mindset who want to gain hands-on experience supporting one of the market’s leading AI tools.

Whether you already have experience in IT or technical support, or you’re looking to develop your skills in a technology-driven environment, this role offers comprehensive training and opportunities for professional growth.

🛠️ Your Role and Responsibilities

• 🤖

Work with advanced AI technology

Gain hands-on experience with one of the market’s leading AI tools and generative AI technologies, with comprehensive technical training provided.

• 🔧

Provide technical support

Troubleshoot AI-powered platforms, investigate product-related issues, and help users resolve technical problems.

• 🔍

Diagnose and resolve issues

Assist with platform functionality, product features, and account access.

• 💡

Guide users

Help customers understand and use AI tools, digital products, and platform features effectively.

• 💬

Support customers across multiple communication channels

, delivering clear, professional, and helpful assistance.

• 🧾

Handle account and billing enquiries

, including invoicing and account access questions.

• 🎯

Deliver excellent customer experiences

through timely, accurate, and solution-focused support.

✅ Requirements and Qualifications

• 🇬🇧 Fluent English, both written and spoken.

• 💻 A technical background or previous experience in IT or technical support is an advantage.

• 🤝 Previous customer service or technical support experience is a plus,

but not essential

.

• 🤖 A genuine interest in AI, technology, and digital products.

• 🧠 Strong analytical, troubleshooting, and problem-solving skills.

• 💬 Excellent communication skills and a customer-focused approach.

• ⚡ Willingness to learn, adapt, and work in a fast-paced environment.

• 🕒 Availability to work the shift schedule associated with your selected shift option.

💼 What We Offer

• 💰

Day-shift option

Rotating working hours between 07:00 and 22:00.

• 🌙

Night-shift option

• 💶

🌞 Day Shift

• Rotating working hours between

07:00 and 22:00

.

🌙 Night Shift

• Working hours between

22:00 and 07:00

.

25%–50%

, depending on the hours worked.

📍 Important Eligibility Requirements

This opportunity is open to candidates who:

• Currently live in

Lisbon, Portugal

, and are available to work there.

• Hold a valid residence card and/or the necessary legal authorisation to work in Portugal.

• Are fluent in English and interested in developing their skills in AI and technical support.

🚀 Ready to Take Your Career into the World of AI?

Join an international, technology-focused team, receive comprehensive paid training, and build valuable technical experience in one of the most exciting areas of technology.

Previous customer service or technical support experience is welcome, but not essential.

A strong interest in technology, good communication skills, and a willingness to learn are what matter.

Manuel Filho – Recruiter

📱

Cellphone / WhatsApp

+351-9-1115-7055

💬

Click here to chat with me directly on WhatsApp

Interested? Send me a WhatsApp message expressing your interest in the

AI Product Support Specialist

position in Lisbon, Portugal.

Please include

• Your updated CV.

• Confirmation that you currently live in Lisbon.

• Confirmation that you have the necessary authorisation to work in Portugal.

I look forward to hearing from you! 🤝

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