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Customer Success Specialist | Housing
Full-time
EliseAI builds AI agents integrated into housing and healthcare workflows. As a Customer Success Specialist, you'll support the customer success team in a customer-facing, strategic role that works closely with Customer Success Managers to help customers achieve long-term success with the platform. You will contribute to onboarding, engagement, and retention by leveraging data, developing product expertise, and collaborating cross-functionally.
Key Responsibilities
Partner with Customer Success Managers to onboard customers, aligning on goals and ensuring successful implementation.
Develop deep knowledge of the EliseAI platform to guide customers and provide insight-driven recommendations.
Proactively engage customers to drive product adoption, satisfaction, and long-term retention.
Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack to identify risks and opportunities.
Host onboarding webinars and customer training sessions, and collaborate with Product, Support, and Sales to troubleshoot issues.
Recommend process improvements and contribute to Customer Success strategy.
Requirements
1–3 years of professional experience in customer-facing, project coordination, or support roles.
Strong communication skills and a clear, organised working style.
Comfortable navigating ambiguity and collaborating across teams.
Familiarity with tools like PlanHat, Zendesk, or Slack a plus; SaaS, real estate, or healthcare experience a plus.
