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Customer Tech Consultant
Full-time
WE ARE
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. Bring bold ideas to life with the unlimited potential of creativity, technology, and intelligence. Visit us at www.accenture.com/song
Song is one of seven Reinvention Partners within Accenture's Reinvention Services division — alongside Cybersecurity, Digital Core, Finance, Industry & Enterprise, Supply Chain & Engineering, and Talent.
THE WORK
Are you passionate about technology and excited to help organizations modernize their customer engagement platforms? As a Customer Tech Consultant within our Service team, you will play a hands-on role in delivering cloud-native customer solutions and supporting the implementation of advanced technologies such as CCaaS platforms, CRM integrations, and conversational AI or agentic solutions — designing great customer experiences, personalized service and unlocking business growth.
OUR TEAM
Our Service team consists of 17 talented and engaged colleagues. We see each other every week in our office for formal and informal events. You'll work on multiple projects for various clients across diverse industries — broadening your exposure to different business challenges and customer engagement strategies.
DAILY TASKS
As a Customer Tech Consultant, you will contribute to reshaping the customer service environment through the integration of the latest technologies with architecture and solution design. You will collaborate closely with technical architects and consultants on system analysis, configuration, and designing effective solutions. Key duties include:
Mapping process and interaction flows
Configuring and validating CCaaS environments
Presenting technical solution options to stakeholders
Evaluating integration methods with CRM or backend systems
Owning technical deliverables end-to-end
TECHNOLOGY
You'll be introduced to the latest AI technologies powering modern customer service organizations, including:
CCaaS platforms (e.g. Genesys Cloud, Amazon Connect)
CRM solutions (e.g. Salesforce, Microsoft Dynamics)
Cloud platforms (AWS, Azure) and systems integration concepts
Conversational AI, Generative AI and agentic solutions
With all our roles, there is in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
Here's What You'll Need
3–5 years of experience in customer tech transformation, service design, or technology advisory roles
A master's degree
Strong consulting skills: problem-structuring, storytelling, facilitation, and stakeholder management
Fluent in English (spoken and written)
Affinity with front-office, digital experiences, or cloud technology
Interest in CCaaS, CRM, cloud, and systems integration, plus curiosity for emerging technologies such as Generative AI
BONUS POINTS
Basic experience with at least one CCaaS platform (e.g. Genesys Cloud, Amazon Connect)
Certifications in CCaaS, CRM, AWS/Azure, or architecture (e.g. TOGAF)
Ability to simplify complex technical concepts for both business and technical audiences
Demonstrated passion for AI-driven automation, digital channels, and omnichannel service strategies
Fluent in Dutch (spoken and written)
What's In It For You
Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them we make five promises:
Work with flexibility, in a culture based on trust.
Embrace a sustainable growth mindset.
Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.
Lead and transform our clients with technology.
Employee benefits include:
Unlimited learning: access to thousands of free courses, classes and workshops
'Do Good' volunteering program
Paid transport (budget for electric bicycle or car, NS-Business card)
A laptop, iPhone, and home office setup allowance
Social activities: Friday Drinks, sport events and parties
APPLICATION PROCESS
Please upload your CV and cover letter when applying. Shortlisted candidates will be invited for a first interview, potentially followed by a second case interview.
