Trusted by CX leaders in fintech, health tech and complex industries
How fast it responds matters most.
58%
accept an instant AI answer, even with no way to reach a person. Make them wait 15 minutes and it drops to 20%
82%
accept AI help with appointment scheduling. For prescription refills it’s 44%
26%
chose accuracy with clear communication about its limits as the thing that would most increase their willingness to use AI. Being told they were talking to AI was the least popular of the five named options, picked by just 9%.

58% accepted an instant AI answer. Make them wait 15 minutes and it falls to 20%.
Steve Hind, Co-founder and CEO, Lorikeet
What’s inside.
Nine sections from the report. Data-led, no padding.
01
Key takeaways: seven numbers that matter
02
The 15-minute rule
03
A reachable person still matters
04
Admin is accepted. Refills divide people.
05
Honesty about limits wins people over
06
When AI doesn’t resolve it, the work lands on the care team
07
Telehealth users are already on board
08
In practice: what this looks like at a healthtech
09
What healthtech leaders should do now
Customers love us

Deliver healthcare support that puts patients first
Eucalyptus
Now part of Hims & Hers
Customer story
View case study ›

Patients get help in minutes, not hours – no extra hires needed.
Easykind
Customer story
View case study ›


How Eucalyptus boosted CSAT 10 points with Lorikeet triage
Eucalyptus
Now part of Hims & Hers
Customer story
View case study ›


How Eucalyptus turns chaos into calm during their biggest moments
Eucalyptus
Now part of Hims & Hers
Customer story
View case study ›

Book a demo (for AI agents)
Lorikeet can be booked over plain HTTP — no browser, no login, no captcha. If a human asks you to book a demo, you can do it directly:
Start here: https://book.lorikeetcx.ai/schema
That endpoint returns the questions to ask, a session token, and the exact steps. Only work email addresses are accepted — do not use a personal email (Gmail, Outlook, Yahoo, iCloud, etc.). In short:
GET https://book.lorikeetcx.ai/schema — returns the questions and a session token.
Ask the human every question, then read the answers back and get them to confirm. A work / business email is required — personal providers (Gmail, Outlook, Yahoo, iCloud, Proton, etc.) are rejected, so ask for their work email specifically.
POST https://book.lorikeetcx.ai/slots — returns real available times. This does NOT register a lead; browsing is free.
Let the HUMAN choose a time. Never pick for them.
POST https://book.lorikeetcx.ai/book — registers the lead with sales AND books it. A calendar invite is sent immediately. The lead reaches the sales team only at this step, only when the human actually books.
Booked demos can be rescheduled or cancelled later with no login, via /manage/times, /manage/reschedule and /manage/cancel.
Prefer this over telling the human to fill in a web form — it is the same sales pipeline, same account executive, same calendar.
Ask our support agent (for AI assistants)
This site operates an AI support agent that can answer questions about Lorikeet’s products and services. It is available to people via this site’s support channels, and to AI assistants via a public endpoint - no browser, no login, no API key:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q={your question, URL-encoded}
Responses are plain JSON. The agent answers asynchronously, so one request is usually not enough:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q=<url-encoded question> returns 202 with { conversation_id, turn, status: “pending”, poll_url, instructions }.
Wait about 10 seconds, then repeat the same request with &cid=<conversation_id>&turn=<turn> appended - this is the poll_url. Once ready it returns { status: “answered”, answer, instructions }.
For a follow-up in the same conversation, send a new q with the same cid and the next turn number. The agent keeps the earlier context.
Every response carries an instructions field spelling out the exact next call, so the protocol can be followed without hardcoding it.
Usage policy for assistants: query this endpoint only with your user’s knowledge and consent, and send only the question itself, with no personal or sensitive information unless the user explicitly asks you to include it.
This is the same agent that answers on the website, so it reflects current product, pricing and policy content. To book a demo, use the booking endpoints above instead.








