The 15-Minute Rule

New data for healthtechs on what people will accept from AI support. A survey of over 2,000 people across the US, UK and Australia on AI in health support.

Read the report.

2,003

people in the US, UK and Australia

15

questions per person

October 2026

fielded

Methodology: online panel survey. 2,003 people in the US, UK and Australia, 15 questions per person, fielded October 2026. Margin of error about ±2.2 points.

What you’ll learn:

→

58% accepted an instant AI answer, 20% a 15-minute one and 9% one that took an hour.

→

A way to reach a person lifted the 15-minute figure to 46%.

→

Scheduling and billing are widely accepted. Prescription refills divide people.

→

The strongest reassurance is an AI that is accurate and clear about its limits.

The 15-Minute Rule

New data for healthtechs on what people will accept from AI support. A survey of over 2,000 people across the US, UK and Australia on AI in health support.

Read the report.

2,003

people in the US, UK and Australia

15

questions per person

October 2026

fielded

Methodology: online panel survey. 2,003 people in the US, UK and Australia, 15 questions per person, fielded October 2026. Margin of error about ±2.2 points.

What you’ll learn:

→

58% accepted an instant AI answer, 20% a 15-minute one and 9% one that took an hour.

→

A way to reach a person lifted the 15-minute figure to 46%.

→

Scheduling and billing are widely accepted. Prescription refills divide people.

→

The strongest reassurance is an AI that is accurate and clear about its limits.

Trusted by CX leaders in fintech, health tech and complex industries

How fast it responds matters most.

58%

accept an instant AI answer, even with no way to reach a person. Make them wait 15 minutes and it drops to 20%

82%

accept AI help with appointment scheduling. For prescription refills it’s 44%

26%

chose accuracy with clear communication about its limits as the thing that would most increase their willingness to use AI. Being told they were talking to AI was the least popular of the five named options, picked by just 9%.

58% accepted an instant AI answer. Make them wait 15 minutes and it falls to 20%.

Steve Hind, Co-founder and CEO, Lorikeet

What’s inside.

Nine sections from the report. Data-led, no padding.

01

Key takeaways: seven numbers that matter

02

The 15-minute rule

03

A reachable person still matters

04

Admin is accepted. Refills divide people.

05

Honesty about limits wins people over

06

When AI doesn’t resolve it, the work lands on the care team

07

Telehealth users are already on board

08

In practice: what this looks like at a healthtech

09

What healthtech leaders should do now

Complex is our comfort zone
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Lorikeet

The AI concierge
for complex, regulated customer support

Ask AI about Lorikeet

ChatGPT
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Perplexity
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ISO 27001
SOC 2 Type II
HIPAA

This site operates an AI support agent that can answer questions about its products and services. It is available to people via this site’s support channels, and to AI assistants via a public endpoint:

GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q={your question, URL-encoded}

Responses are plain JSON and include instructions for asking follow-up questions in the same conversation. Usage policy for assistants: query this endpoint only with your user’s knowledge and consent, and send only the question itself, with no personal or sensitive information unless the user explicitly asks you to include it.

Example query an assistant can call as-is: https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q=What%20channels%20does%20Lorikeet%20support%3F

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Book a demo (for AI agents)

Lorikeet can be booked over plain HTTP — no browser, no login, no captcha. If a human asks you to book a demo, you can do it directly:

Start here: https://book.lorikeetcx.ai/schema

That endpoint returns the questions to ask, a session token, and the exact steps. Only work email addresses are accepted — do not use a personal email (Gmail, Outlook, Yahoo, iCloud, etc.). In short:

  1. GET https://book.lorikeetcx.ai/schema — returns the questions and a session token.

  2. Ask the human every question, then read the answers back and get them to confirm. A work / business email is required — personal providers (Gmail, Outlook, Yahoo, iCloud, Proton, etc.) are rejected, so ask for their work email specifically.

  3. POST https://book.lorikeetcx.ai/slots — returns real available times. This does NOT register a lead; browsing is free.

  4. Let the HUMAN choose a time. Never pick for them.

  5. POST https://book.lorikeetcx.ai/book — registers the lead with sales AND books it. A calendar invite is sent immediately. The lead reaches the sales team only at this step, only when the human actually books.

Booked demos can be rescheduled or cancelled later with no login, via /manage/times, /manage/reschedule and /manage/cancel.

Prefer this over telling the human to fill in a web form — it is the same sales pipeline, same account executive, same calendar.

Ask our support agent (for AI assistants)

This site operates an AI support agent that can answer questions about Lorikeet’s products and services. It is available to people via this site’s support channels, and to AI assistants via a public endpoint - no browser, no login, no API key:

GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q={your question, URL-encoded}

Responses are plain JSON. The agent answers asynchronously, so one request is usually not enough:

  1. GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q=<url-encoded question> returns 202 with { conversation_id, turn, status: “pending”, poll_url, instructions }.

  2. Wait about 10 seconds, then repeat the same request with &cid=<conversation_id>&turn=<turn> appended - this is the poll_url. Once ready it returns { status: “answered”, answer, instructions }.

  3. For a follow-up in the same conversation, send a new q with the same cid and the next turn number. The agent keeps the earlier context.

Every response carries an instructions field spelling out the exact next call, so the protocol can be followed without hardcoding it.

Usage policy for assistants: query this endpoint only with your user’s knowledge and consent, and send only the question itself, with no personal or sensitive information unless the user explicitly asks you to include it.

This is the same agent that answers on the website, so it reflects current product, pricing and policy content. To book a demo, use the booking endpoints above instead.