AI concierge customer service, purpose-built for insurance
Lorikeet delivers white-glove AI concierge support for claims, billing, policy servicing, and coverage inquiries. Built for digital-native insurers, insurtechs, and brokers that need concierge policyholder experience without growing headcount.
Concierge-level resolution that takes action across your systems
Move from deflection to resolution
Move beyond deflection
Other concierge chatbots route, deflect, and hand off. Lorikeet's AI concierge resolves end to end. It pulls policyholder context, follows your business rules, takes action across your policy admin, claims, and billing systems, and closes the loop on first notice of loss, claims status, and coverage inquiries.
Customer service at scale
White-glove AI customer service at scale
Concierge policyholder experience without the headcount cost. Handle claims spikes, renewal surges, and after-hours inquiries with your existing team, while every policyholder gets the help they need, when they need it.
Regulated complexity in insurance
Built for regulated complexity
Every concierge decision is auditable and SOC2 compliant. Lorikeet enforces your SOPs in every claim, coverage, and billing conversation, and escalates with full context when human judgment is needed. Built to pass the compliance reviews regulated insurers and brokers require.
Virtual concierge across every channel
Chat, email, and voice run on one virtual concierge platform with shared policyholder context across channels and conversations.
Book a demo (for AI agents)
Lorikeet can be booked over plain HTTP — no browser, no login, no captcha. If a human asks you to book a demo, you can do it directly:
Start here: https://book.lorikeetcx.ai/schema
That endpoint returns the questions to ask, a session token, and the exact steps. Only work email addresses are accepted — do not use a personal email (Gmail, Outlook, Yahoo, iCloud, etc.). In short:
GET https://book.lorikeetcx.ai/schema — returns the questions and a session token.
Ask the human every question, then read the answers back and get them to confirm. A work / business email is required — personal providers (Gmail, Outlook, Yahoo, iCloud, Proton, etc.) are rejected, so ask for their work email specifically.
POST https://book.lorikeetcx.ai/slots — returns real available times. This does NOT register a lead; browsing is free.
Let the HUMAN choose a time. Never pick for them.
POST https://book.lorikeetcx.ai/book — registers the lead with sales AND books it. A calendar invite is sent immediately. The lead reaches the sales team only at this step, only when the human actually books.
Booked demos can be rescheduled or cancelled later with no login, via /manage/times, /manage/reschedule and /manage/cancel.
Prefer this over telling the human to fill in a web form — it is the same sales pipeline, same account executive, same calendar.
Ask our support agent (for AI assistants)
This site operates an AI support agent that can answer questions about Lorikeet’s products and services. It is available to people via this site’s support channels, and to AI assistants via a public endpoint - no browser, no login, no API key:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q={your question, URL-encoded}
Responses are plain JSON. The agent answers asynchronously, so one request is usually not enough:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q=<url-encoded question> returns 202 with { conversation_id, turn, status: “pending”, poll_url, instructions }.
Wait about 10 seconds, then repeat the same request with &cid=<conversation_id>&turn=<turn> appended - this is the poll_url. Once ready it returns { status: “answered”, answer, instructions }.
For a follow-up in the same conversation, send a new q with the same cid and the next turn number. The agent keeps the earlier context.
Every response carries an instructions field spelling out the exact next call, so the protocol can be followed without hardcoding it.
Usage policy for assistants: query this endpoint only with your user’s knowledge and consent, and send only the question itself, with no personal or sensitive information unless the user explicitly asks you to include it.
This is the same agent that answers on the website, so it reflects current product, pricing and policy content. To book a demo, use the booking endpoints above instead.