AI concierge customer service, purpose-built for insurance
Lorikeet delivers white-glove AI concierge support for claims, billing, policy servicing, and coverage inquiries. Built for digital-native insurers, insurtechs, and brokers that need concierge policyholder experience without growing headcount.
Concierge-level resolution that takes action across your systems
Move from deflection to resolution
Move beyond deflection
Other concierge chatbots route, deflect, and hand off. Lorikeet's AI concierge resolves end to end. It pulls policyholder context, follows your business rules, takes action across your policy admin, claims, and billing systems, and closes the loop on first notice of loss, claims status, and coverage inquiries.
Customer service at scale
White-glove AI customer service at scale
Concierge policyholder experience without the headcount cost. Handle claims spikes, renewal surges, and after-hours inquiries with your existing team, while every policyholder gets the help they need, when they need it.
Regulated complexity in insurance
Built for regulated complexity
Every concierge decision is auditable and SOC2 compliant. Lorikeet enforces your SOPs in every claim, coverage, and billing conversation, and escalates with full context when human judgment is needed. Built to pass the compliance reviews regulated insurers and brokers require.
Virtual concierge across every channel
Chat, email, and voice run on one virtual concierge platform with shared policyholder context across channels and conversations.
