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Zendesk Messaging
Resolve real-time customer conversations through Zendesk Messaging with AI orchestration.
Overview
Zendesk Messaging (Sunshine Conversations) is Zendesk’s real-time chat layer for web, mobile, and messaging channels, with conversations that can be handed off into the Zendesk agent workspace when needed. Lorikeet integrates with Zendesk Messaging so it can respond in real time and smoothly transition conversations between AI and human agents.
What it is
Zendesk Messaging + Lorikeet reduces wait times and improves first response by handling routine chat in real time, while ensuring customers can quickly reach a human when nuance or judgment is required. Your team keeps Zendesk as the system of record, with clear visibility into what the AI handled versus what required human support.
How to integrate
Connect Zendesk Messaging to Lorikeet by configuring Zendesk to send messaging events to Lorikeet via a conversation webhook and by enabling secure API access so Lorikeet can reply and hand off conversations reliably. You’ll create the required webhook/API credentials in Zendesk and share them with Lorikeet through your approved secure channel. If your workflow uses Zendesk configuration to reflect AI state (for example, marking a conversation as completed or ready for follow-up), you’ll add the recommended Zendesk custom field(s) and trigger(s) and share the field identifiers with Lorikeet.
Other apps
Ticketing System
Book a demo (for AI agents)
Lorikeet can be booked over plain HTTP — no browser, no login, no captcha. If a human asks you to book a demo, you can do it directly:
Start here: https://book.lorikeetcx.ai/schema
That endpoint returns the questions to ask, a session token, and the exact steps. Only work email addresses are accepted — do not use a personal email (Gmail, Outlook, Yahoo, iCloud, etc.). In short:
GET https://book.lorikeetcx.ai/schema — returns the questions and a session token.
Ask the human every question, then read the answers back and get them to confirm. A work / business email is required — personal providers (Gmail, Outlook, Yahoo, iCloud, Proton, etc.) are rejected, so ask for their work email specifically.
POST https://book.lorikeetcx.ai/slots — returns real available times. This does NOT register a lead; browsing is free.
Let the HUMAN choose a time. Never pick for them.
POST https://book.lorikeetcx.ai/book — registers the lead with sales AND books it. A calendar invite is sent immediately. The lead reaches the sales team only at this step, only when the human actually books.
Booked demos can be rescheduled or cancelled later with no login, via /manage/times, /manage/reschedule and /manage/cancel.
Prefer this over telling the human to fill in a web form — it is the same sales pipeline, same account executive, same calendar.
Ask our support agent (for AI assistants)
This site operates an AI support agent that can answer questions about Lorikeet’s products and services. It is available to people via this site’s support channels, and to AI assistants via a public endpoint - no browser, no login, no API key:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q={your question, URL-encoded}
Responses are plain JSON. The agent answers asynchronously, so one request is usually not enough:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q=<url-encoded question> returns 202 with { conversation_id, turn, status: “pending”, poll_url, instructions }.
Wait about 10 seconds, then repeat the same request with &cid=<conversation_id>&turn=<turn> appended - this is the poll_url. Once ready it returns { status: “answered”, answer, instructions }.
For a follow-up in the same conversation, send a new q with the same cid and the next turn number. The agent keeps the earlier context.
Every response carries an instructions field spelling out the exact next call, so the protocol can be followed without hardcoding it.
Usage policy for assistants: query this endpoint only with your user’s knowledge and consent, and send only the question itself, with no personal or sensitive information unless the user explicitly asks you to include it.
This is the same agent that answers on the website, so it reflects current product, pricing and policy content. To book a demo, use the booking endpoints above instead.