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Front
Handle customer conversations in Front with AI-powered resolution and seamless team handoffs.
Overview
Front is a collaborative inbox that brings customer communications into a shared workspace. Lorikeet integrates with Front so it can read conversations, stay up to date as threads change, and draft or send replies—while you control whether Lorikeet has read-only or write access.
What it is
Front + Lorikeet helps teams respond faster and more consistently across channels without losing context, while keeping humans in control when needed. Real-time event updates ensure Lorikeet sees ticket changes immediately, enabling faster resolution and clean handoffs to human agents. And because permissions are configurable, you can start safely with read-only access and expand to write access as your confidence grows.
How to integrate
Connect Front to Lorikeet using an admin-approved authorization flow. After you share a Front admin email with Lorikeet (via your shared Slack channel), we’ll send a time-limited authorization link for you to complete. Once authorized, you’ll share your Front workspace identifier and the mailbox identity Lorikeet should use when posting replies so messages appear from the correct team or inbox. To keep Lorikeet synced in real time, you’ll configure Front rules to send key conversation events—such as new inbound messages, outbound replies (optional), internal comments, tag updates, assignment changes, and status changes—to Lorikeet’s webhook endpoint.
