Back
Intercom
Resolve conversations inside Intercom while keeping context and outcomes consistent.
Overview
Intercom is a customer messaging platform that combines live chat, email, and in-app messaging with powerful automation and customer data capabilities. Lorikeet integrates with Intercom to enable your AI agent to handle customer conversations across all Intercom channels while maintaining access to customer profiles and conversation history.
What it is
Intercom + Lorikeet brings AI assistance into your existing customer messaging workflows without losing the customer profile and conversation context that makes Intercom valuable. Real-time updates allow Lorikeet to respond quickly and consistently to routine requests, while handing off complex cases to your team with full history and clear next steps. You can start with a conservative mode and expand automation as confidence grows, while keeping oversight of how and when the AI engages customers.
How to integrate
Connect Intercom to Lorikeet using an admin-approved authorization flow. After you share an Intercom admin email with Lorikeet (via Slack), we’ll send a time-limited authorization link for you to complete. Once authorized, you’ll configure Intercom to notify Lorikeet when conversation events occur by setting up a webhook in Intercom’s developer settings and pointing it to https://api.lorikeetcx.ai/webhooks/intercom. If your setup uses an Intercom app, you’ll share the app credentials with Lorikeet through your approved secure channel, and we’ll confirm the specific event subscriptions needed so Lorikeet can respond reliably across chat, email, and in-app messaging.
