Connect Salesforce Service Cloud to Lorikeet using an admin-approved authorization flow and standard Salesforce integration methods. You’ll share the Email-to-Case routing configuration so Lorikeet can receive case updates through your established intake path, and you’ll provide the Salesforce identity Lorikeet should use when writing back so notes and responses appear under the correct user. For real-time case updates, you’ll enable Salesforce Change Data Capture (CDC) for the relevant objects and share the required Connected App details with Lorikeet through your approved secure channel. If your workflow relies on specific Salesforce features for internal notes or tagging, Lorikeet will confirm the exact Salesforce objects and fields used in your org and align the integration accordingly.