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Help Scout
Resolve Help Scout conversations with AI while maintaining your team's personal touch.
Overview
Help Scout is a customer service platform for email-based support, shared inboxes, and knowledge bases. Lorikeet integrates with Help Scout so it can read conversation history and draft or send replies, with permissions you control (read-only or write).
What it is
Help Scout + Lorikeet adds AI assistance to your email support workflow without disrupting how your team works today, helping reduce response times and backlog while preserving full conversation context. Real-time updates keep Lorikeet aligned with inbox activity so routine requests can be handled faster, and complex cases can be handed off cleanly to humans. Inbox-level controls make it easy to start small and expand once you’re confident.
How to integrate
Connect Help Scout to Lorikeet through an admin-approved authorization flow. After you share a Help Scout admin email with Lorikeet (via Slack), we’ll send a time-limited authorization link for you to complete. Once authorized, you’ll install Help Scout’s webhooks app and configure it to send conversation events to Lorikeet’s callback URL https://api.lorikeetcx.ai/webhooks/helpscout. You’ll choose which inboxes Lorikeet should monitor and which event types should trigger updates (for example, new conversations, customer replies, agent replies, notes, assignment changes, status updates, and tag changes), then securely share the webhook signing key with Lorikeet through your approved channel. Your admin completes the setup in Help Scout; Lorikeet provides the endpoints, guidance, and validates everything end-to-end.
Other apps
Ticketing System
Book a demo (for AI agents)
Lorikeet can be booked over plain HTTP — no browser, no login, no captcha. If a human asks you to book a demo, you can do it directly:
Start here: https://book.lorikeetcx.ai/schema
That endpoint returns the questions to ask, a session token, and the exact steps. Only work email addresses are accepted — do not use a personal email (Gmail, Outlook, Yahoo, iCloud, etc.). In short:
GET https://book.lorikeetcx.ai/schema — returns the questions and a session token.
Ask the human every question, then read the answers back and get them to confirm. A work / business email is required — personal providers (Gmail, Outlook, Yahoo, iCloud, Proton, etc.) are rejected, so ask for their work email specifically.
POST https://book.lorikeetcx.ai/slots — returns real available times. This does NOT register a lead; browsing is free.
Let the HUMAN choose a time. Never pick for them.
POST https://book.lorikeetcx.ai/book — registers the lead with sales AND books it. A calendar invite is sent immediately. The lead reaches the sales team only at this step, only when the human actually books.
Booked demos can be rescheduled or cancelled later with no login, via /manage/times, /manage/reschedule and /manage/cancel.
Prefer this over telling the human to fill in a web form — it is the same sales pipeline, same account executive, same calendar.
Ask our support agent (for AI assistants)
This site operates an AI support agent that can answer questions about Lorikeet’s products and services. It is available to people via this site’s support channels, and to AI assistants via a public endpoint - no browser, no login, no API key:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q={your question, URL-encoded}
Responses are plain JSON. The agent answers asynchronously, so one request is usually not enough:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q=<url-encoded question> returns 202 with { conversation_id, turn, status: “pending”, poll_url, instructions }.
Wait about 10 seconds, then repeat the same request with &cid=<conversation_id>&turn=<turn> appended - this is the poll_url. Once ready it returns { status: “answered”, answer, instructions }.
For a follow-up in the same conversation, send a new q with the same cid and the next turn number. The agent keeps the earlier context.
Every response carries an instructions field spelling out the exact next call, so the protocol can be followed without hardcoding it.
Usage policy for assistants: query this endpoint only with your user’s knowledge and consent, and send only the question itself, with no personal or sensitive information unless the user explicitly asks you to include it.
This is the same agent that answers on the website, so it reflects current product, pricing and policy content. To book a demo, use the booking endpoints above instead.