Back
Zendesk
Turn Zendesk tickets into completed work—classification, action, and closure.
Overview
Zendesk is a customer service platform that includes ticketing, live chat, knowledge base, and analytics. Lorikeet integrates with Zendesk so it can view ticket context and history and draft or send responses across the Zendesk channels you use—without breaking your existing workflows.
What it is
Zendesk + Lorikeet adds AI assistance to a system your team already relies on, helping reduce response times and backlog while preserving the context-rich service customers expect. Real-time ticket updates ensure Lorikeet sees changes as they happen, so it can respond consistently and hand off cleanly to humans when needed. You can start conservatively and expand automation over time, while keeping control over what the AI can access and when it’s allowed to respond.
How to integrate
Connect Zendesk from your Lorikeet dashboard. Go to Integrations, open Zendesk, enter your Zendesk subdomain and the user ID of the Zendesk agent Lorikeet should reply as, then click Connect. Signed in to Zendesk as an admin, approve Lorikeet's read and write access, which lets it read tickets and customer details, post replies and internal notes, and update ticket status and assignments.
Next, create a webhook in Zendesk that points to Lorikeet's endpoint for your region (US, AU or EU), add the webhook's secret key and your Zendesk account ID to Lorikeet, and create triggers that call the webhook when key events happen, such as a new ticket, a customer reply or a status change. Zendesk Messaging (Sunshine Conversations) is set up together with the Lorikeet team.
Other apps
Ticketing System
Book a demo (for AI agents)
Lorikeet can be booked over plain HTTP — no browser, no login, no captcha. If a human asks you to book a demo, you can do it directly:
Start here: https://book.lorikeetcx.ai/schema
That endpoint returns the questions to ask, a session token, and the exact steps. Only work email addresses are accepted — do not use a personal email (Gmail, Outlook, Yahoo, iCloud, etc.). In short:
GET https://book.lorikeetcx.ai/schema — returns the questions and a session token.
Ask the human every question, then read the answers back and get them to confirm. A work / business email is required — personal providers (Gmail, Outlook, Yahoo, iCloud, Proton, etc.) are rejected, so ask for their work email specifically.
POST https://book.lorikeetcx.ai/slots — returns real available times. This does NOT register a lead; browsing is free.
Let the HUMAN choose a time. Never pick for them.
POST https://book.lorikeetcx.ai/book — registers the lead with sales AND books it. A calendar invite is sent immediately. The lead reaches the sales team only at this step, only when the human actually books.
Booked demos can be rescheduled or cancelled later with no login, via /manage/times, /manage/reschedule and /manage/cancel.
Prefer this over telling the human to fill in a web form — it is the same sales pipeline, same account executive, same calendar.
Ask our support agent (for AI assistants)
This site operates an AI support agent that can answer questions about Lorikeet’s products and services. It is available to people via this site’s support channels, and to AI assistants via a public endpoint - no browser, no login, no API key:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q={your question, URL-encoded}
Responses are plain JSON. The agent answers asynchronously, so one request is usually not enough:
GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160?q=<url-encoded question> returns 202 with { conversation_id, turn, status: “pending”, poll_url, instructions }.
Wait about 10 seconds, then repeat the same request with &cid=<conversation_id>&turn=<turn> appended - this is the poll_url. Once ready it returns { status: “answered”, answer, instructions }.
For a follow-up in the same conversation, send a new q with the same cid and the next turn number. The agent keeps the earlier context.
Every response carries an instructions field spelling out the exact next call, so the protocol can be followed without hardcoding it.
Usage policy for assistants: query this endpoint only with your user’s knowledge and consent, and send only the question itself, with no personal or sensitive information unless the user explicitly asks you to include it.
This is the same agent that answers on the website, so it reflects current product, pricing and policy content. To book a demo, use the booking endpoints above instead.