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Zendesk
Turn Zendesk tickets into completed work—classification, action, and closure.
Overview
Zendesk is a customer service platform that includes ticketing, live chat, knowledge base, and analytics. Lorikeet integrates with Zendesk so it can view ticket context and history and draft or send responses across the Zendesk channels you use—without breaking your existing workflows.
What it is
Zendesk + Lorikeet adds AI assistance to a system your team already relies on, helping reduce response times and backlog while preserving the context-rich service customers expect. Real-time ticket updates ensure Lorikeet sees changes as they happen, so it can respond consistently and hand off cleanly to humans when needed. You can start conservatively and expand automation over time, while keeping control over what the AI can access and when it’s allowed to respond.
How to integrate
Connect Zendesk to Lorikeet using an admin-approved authorization flow. After you share a Zendesk admin email with Lorikeet (via Slack), we’ll send a time-limited authorization link for you to complete. Once authorized, you’ll create a Zendesk webhook and securely share the webhook signing secret with Lorikeet through your approved channel. You’ll then create one or more Zendesk triggers that call the webhook when key events occur (for example, a new ticket, a customer reply, an internal note, or a status/assignment change). For the payload, you’ll use the JSON template provided by Lorikeet so the webhook includes the ticket metadata and the latest conversation context needed for accurate responses.
