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Shopify
Sync order data and customer info to power commerce experiences.
Overview
Shopify is an e-commerce platform for managing products, orders, and customer data. Lorikeet can connect to Shopify so it can pull real-time order and customer context and, when permitted, take approved actions that help resolve common support requests.
What it is
Shopify + Lorikeet lets you answer order and account questions instantly by grounding responses in live store data, reducing “Where’s my order?” volume and manual lookups. When enabled, approved actions—like updating an order or initiating a refund workflow—can be completed in the same interaction, shortening resolution time and improving customer experience while keeping access tightly scoped.
How to integrate
You’ll create a Shopify Admin API access token in your Shopify admin and share it with Lorikeet through your approved secure channel. In Lorikeet, you’ll store the token and configure one or more Shopify tools that call Shopify’s Admin API to retrieve the data you need (for example, order status and fulfillment details). If you want Lorikeet to take actions, you’ll explicitly enable only the specific API scopes required and configure the corresponding tools. Your admin completes the setup in Shopify and Lorikeet; Lorikeet provides the endpoints, guidance, and validates everything end-to-end.
