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SendGrid
Deliver transactional emails and track engagement automatically.
Overview
SendGrid is an email delivery service for transactional email, templates, and deliverability analytics. Lorikeet’s SendGrid integration lets your AI send branded, template-based emails as part of a workflow—like order confirmations, shipping updates, password resets, and follow-ups.
What it is
SendGrid + Lorikeet automates polished customer emails without manual follow-ups—so messaging stays consistent, branded, and timely. Because templates drive the content, you can safely personalize emails with the right details (like customer name, order number, and tracking link) while reducing repetitive work for your support team.
How to integrate
In SendGrid, your admin creates an API key with only the permissions you intend Lorikeet to use. In Lorikeet, you add that key using bearer authentication, then connect one or more SendGrid Dynamic Templates. Finally, you configure an email-sending action that takes a recipient address, a template ID, and the specific personalization fields your template expects—so every email is consistent and automatically filled in with the right customer details. Your team completes the setup in SendGrid and Lorikeet; Lorikeet provides guidance and helps validate the end-to-end flow.
