German and English Speaking Customer Service Agent (m/f/d) - 100% remote

SIXT is one of the world's leading mobility service providers, operating in over 100 countries. They are looking for a German and English speaking Customer Service Agent to join their team working 100% remotely from Spain. You'll be the friendly voice customers count on, helping with everything from trip planning to post-rental queries. From day one you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work.

Your Role

• Act as the first point of contact for German-speaking customers before, during, and after booking

• Handle inquiries efficiently and empathetically via phone and email

• Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions

• Increase customer satisfaction and loyalty through solution-oriented service

• Identify and escalate complex cases, collaborating with internal teams

Requirements

• Native or near-native German speaker with fluent English

• At least 1 year of experience in a customer-facing or service-oriented role

• Solid knowledge of MS Office; experience with CRM systems is a plus

• Strong verbal and written communication abilities

• Ability to work a rotating schedule Monday to Sunday, fully from home