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Forward Deployed Engineer
Full-time
A fast-growing voice AI platform serving enterprise customers automates customer service interactions at scale, deployed across global accounts handling tens of thousands of calls daily. This role owns the technical side of client rollouts end-to-end.
What You'll Own
Lead the full deployment lifecycle for enterprise voice AI integrations, from configuration through production go-live and ongoing reliability.
Serve as the primary technical contact for a portfolio of enterprise clients, running architecture discussions and troubleshooting escalations.
Build and maintain monitoring infrastructure, dashboards and alerting that surface issues before they reach clients.
Own telephony integrations across SIP, RTP and enterprise backend systems.
What We're Looking For
2-5 years in a client-facing technical role: solutions engineering, technical consulting or deployment.
Hands-on Python experience in a production context.
Experience with VoIP protocols (SIP, RTP) and telephony infrastructure.
Familiarity with Docker and Kubernetes; native-level English fluency.
Nice to Have
Background in AI, NLP or conversational systems.
Experience at a CCaaS, CPaaS or contact center technology company.
