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Customer Success Manager
Full-time
Location:
Toronto, ON (100% On-site)
Language:
Strong written and spoken English required
Background Check Requirement:
Criminal background check and two professional references required
About the Opportunity
This is an exciting opportunity to join a high-growth fintech organization that is redefining how Canadians interact with their money. Operating in a fast-paced, startup environment, this team is building innovative, AI-driven solutions that simplify complex financial experiences and deliver real value to users.
In this role, you will sit at the intersection of customer experience, operations, and technology. You will work closely with a driven, collaborative team while leading a small group of customer support professionals. Your impact will be felt both in the day-to-day customer journey and in shaping scalable processes that support long-term growth.
What’s In It for You
Your Responsibilities
You’ll lead and support a team of 5 to 6 customer service representatives, providing coaching, feedback, and performance management
You’ll manage complex customer escalations, ensuring timely and effective resolution
In this role, you’ll design and optimize workflows, improving efficiency and consistency across customer operations
You’ll leverage AI tools and automation to enhance customer support and reduce friction
You’ll analyze customer data and trends to inform process improvements and strategic decisions
Skills and Qualifications
3\+ years of experience in customer success, customer operations, or account management
Experience in a fast-paced tech or fintech environment is strongly preferred
Demonstrated experience managing or mentoring a team
Strong understanding of workflow optimization and process improvement
Hands-on experience and strong interest in AI tools and automation in daily work
Excellent problem-solving skills and ability to handle complex customer issues
Strong communication skills with a proactive and solutions-focused mindset
Note from the Hiring Manager
We’re looking for someone who thrives in a fast-moving environment, enjoys solving complex problems, and is excited to use AI in meaningful ways to improve both team performance and customer experience.
Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
