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Insurance Support Associate
Full-time
About Us
For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.
Who We Are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details
What You Will Do
Support the Insurance Sales and Service team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries, also billing options and payments
Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace
Assist with the collection of data for departmental reporting
Offer support for ongoing departmental projects and initiatives
Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided
Who You Are
Post-Secondary education completed, University preferred
1-3 years of exceptional customer service experience
Previous experience in a call centre environment
Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation
Strong teamwork and analytical skills
Excellent communication skills, both verbal and written
Call Centre Hours
Monday to Thursday - 8:00am to 8:00pm
Friday - 8:00am to 6:00pm
Saturday (once a month) - 9:00am to 4:00pm
You must be flexible to work various shifts within the call centre hours
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process.
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment
