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AI & Automation Process Specialist
Full-time
Hospitality Tech Group combines Zenchef and CoverManager to bring restaurants and guests closer through technology. The Hospitality AI & Automation Specialist owns the design, deployment, and scaling of automation and AI initiatives across the Hospitality Enablement team, reducing manual work and building the automation layer that makes the entire Hospitality org more efficient.
What you will do
Own the full AI & automation roadmap for the Hospitality Enablement team.
Design, build, and maintain automation flows across the tool stack (n8n, Make, and equivalent platforms).
Lead AI tooling initiatives end-to-end, from scoping to deployment and iteration.
Build and maintain integrations between tools such as Salesforce, Aircall, and Zendesk.
Identify manual or repetitive processes across the Hospitality org and translate them into automated solutions.
Partner with Product and Tech teams on AI features that impact the CX and Hospitality stack.
What you bring
Experience in automation, AI implementation, or an Ops/Tech role with strong automation focus.
Confirmed-level knowledge of automation platforms and hands-on experience deploying AI tools in a business context.
Strong understanding of API integrations and data flows between SaaS tools.
Ability to work autonomously on complex, ambiguous projects and deliver concrete outcomes.
